pésimo servicio, me dejaron sin solución durante semanas. no lo recomiendo a nadie.
23andme
Read 20 published reviews for 23andme. See ratings, business responses, and signals available on GuardOpinion.
4.0/5Based on 20 Reviews
Customer reviews for 23andme
StormKnight_proRating: 1/5Verified NeonAce69Rating: 2/5Verified Disappointing
Support took 5 days to reply and then just closed my ticket without fixing anything. joke of a company!
DarkShot666Rating: 5/5 Outstanding
they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice tbh
RageAce2024Rating: 4/5Verified good value for money, does what i need. onboarding could be better but im happy now imo
IcePixel9999Rating: 5/5Verified solid product, fair price, does what it promises. no bs, no hidden charges. refreshing tbh
maria_usRating: 5/5Verified Muy contento. Llegó antes de lo esperado y todo en perfectas condiciones.
RageTitan9999Rating: 3/5Verified Decent enough
used to be better tbh. feels like development slowed down. still functional just not exciting!
NeonViper_xdRating: 2/5 Disappointing
used to be good but they keep adding useless features and breaking the ones that worked. classic!
IceQueen_tvRating: 5/5Verified Excelente
el soporte es muy atento y resuelven las dudas rápido. eso genera mucha confianza.
DarkSniper666Rating: 4/5Verified Almost perfect
the core product is great. the extra stuff (billing, account management) could be smoother tbh
Commercial transparency
Public complaints about 23andme
About
What is 23andMe? 23andMe is a genetic testing company founded in 2006, headquartered in Sunnyvale, California. It targets consumers interested in learning about their ancestry, health traits, and genetic predispositions. The company specializes in direct-to-consumer genetic testing services. It uses saliva samples to extract DNA and generate reports related to genetic information. How does it work? Customers purchase a genetic testing kit and submit a saliva sample through the mail. 23andMe’s laboratory analyzes the DNA extracted from the sample to produce reports on ancestry composition, health risks, traits, and wellness factors. The results are delivered via an online platform where users can explore their genetic data. The platform also provides educational information and personalized health insights based on the genetic results. Products and services 23andMe offers genetic testing kits that include ancestry analysis and health predisposition reports. Their service includes ancestry composition, carrier status for inherited conditions, wellness reports, and traits reports. Results are accessible through a customer account on their website, where users can learn about their genetic makeup and potential health implications. The platform integrates genetics with educational resources for user understanding.
Business Activity
Response rate: 0%
Review Sources
- verified: 16
- organic: 4
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Internet-sourced business information
Web Reputation
- Provides detailed ancestry and health genetic information from a simple saliva sample
- Accessible online platform for reviewing genetic data and reports
- Includes educational resources to help users understand genetic information
- Genetic results may cause anxiety or misinterpretation without medical guidance
- Limited scope compared to full clinical genetic testing and counseling
- Privacy concerns regarding genetic data storage and use
User questions
Why is 23andMe's customer service so unresponsive?
A lot of users have mentioned frustration with the slow response times from customer service. With the price being around $200, people expect better communication and support when issues arise.
Are there concerns about data privacy with 23andMe?
Some users are worried about data security and how their genetic information could be used. It's a hot topic, especially with recent rumors about the company's financial situation and data handling practices.
Is the accuracy of 23andMe's ancestry results reliable?
Opinions vary; some think 23andMe offers solid ancestry insights, while others feel it lacks depth compared to other tests. There are also mentions of unexpected matches that left some users confused.
What are the latest updates on 23andMe's financial health?
There's been quite a bit of chatter about rumors suggesting 23andMe might go bankrupt. Users are concerned about what that means for their data and the availability of services.
Is 23andMe worth the cost?
Many users debate whether the $200 price tag justifies the results. Some find it invaluable for understanding their heritage and health risks, while others think it's not worth the money due to various issues.
Can I trust the health reports generated by 23andMe?
Some users find the health insights useful, though not everyone is convinced of their accuracy. There's a general feeling that while they offer interesting info, they shouldn't replace professional medical advice.