Website: adt.com
Category: home-services
City: Boca Raton
Country: US
Founded: 1997
Employees: 10,000-19,999
**What is ADT?** ADT is a security systems company founded in 1874 and headquartered in Boca Raton, Florida. It employs around 16,000 people. ADT primarily serves residential and business customers seeking security solutions. It is one of the oldest and most recognized security providers in the United States. **How does it work?** ADT offers security systems including alarms, surveillance cameras, and monitoring services. Customers can have systems professionally installed or use DIY options depending on the plan. The company provides 24/7 monitoring which sends alerts to customers and emergency responders if an intrusion or emergency occurs. ADT uses a combination of hardware devices and monitoring center technology to protect properties. **Products and services** ADT provides security alarm systems, video surveillance cameras, smart home automation products, and professional monitoring services for homes and businesses. Their offerings include intrusion detection, fire and carbon monoxide detection, and emergency response. The company also supports integration of security with home automation features like smart locks and thermostats. ADT’s services are subscription-based and can be customized by customers based on their security needs.
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A lot of users have shared that they've experienced poor customer service, especially regarding installation and sales tactics. Some even reported feeling pressured during the sales process, which left a bad taste.
Many users have noted that they found ADT's prices to be on the higher side, and some felt they were being charged unfairly. A few people even described their pricing as predatory.
Users have reported issues with ADT's cancellation policy, claiming it can be complicated and frustrating. Some felt trapped by the contract terms and struggled to get out of their agreements.
Yeah, a lot of people have mentioned that ADT's systems are proprietary, which means you can't just switch to another monitoring company without dealing with their equipment. This can lock you into using their services long-term.
Some users have complained about nuisance alarms and how ADT deals with them. There are mentions of receiving repeated alerts which can be really annoying, and users seemed dissatisfied with the response management.
While ADT has over 6 million customers, a lot of users on forums mentioned being unhappy with their experience, citing various issues. So, it seems like satisfaction varies widely from person to person.