Outstanding
the return policy is genuinely great. no questions asked, money back quick. builds a lot of trust imo
Aliexpress
Read 181222 verified reviews for Aliexpress. See ratings, business responses, and what customers really think.
aliexpress.comHangzhou, CN
e-commerce-retail
Founded: 2006
Employees: 1,001-5,000
Rating: 2.1/5Based on 181222 Reviews
- 5 ★: 29 Reviews
- 4 ★: 10 Reviews
- 3 ★: 5 Reviews
- 2 ★: 8 Reviews
- 1 ★: 3 Reviews
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScoreCustomer reviews for Aliexpress
ShadowHawk99Rating: 5/5 VoidHack69Rating: 4/5 Casi perfecto
bien todo, solo que a veces los anuncios muestran precios sin IVA y se nota la diferencia al pagar imo
ProKill_clipsRating: 4/5 en general satisfecho, el proceso de devolución podría ser más sencillo pero funciona.
StormSpecter_ytRating: 1/5Verified item never arrived, tracking shows delivered but nothing at my door. support useless. dispute filed tbh
GhostGamer9999Rating: 3/5Verified Could be better
hit or miss honestly. great when it works, frustrating when it doesnt. customer service is average fr
GhostGamer77Rating: 3/5Verified hit or miss honestly. great when it works, frustrating when it doesnt. customer service is average imo
xXEagle2024Rating: 5/5 love the variety tbh. can buy literally anything and it shows up fast. modern life is wild ngl personally
ShadowWarrior1337Rating: 2/5Verified support took 5 days to reply and then just closed my ticket without fixing anything. joke of a company
BlazeKraken2023Rating: 5/5 love the variety tbh. can buy literally anything and it shows up fast. modern life is wild ngl
NightHack2023Rating: 5/5Verified prime delivery is just unreal. order at midnight, get it tomorrow morning. witchcraft i swear ngl
About Aliexpress: Reviews
Pros
- Extensive product selection across many categories
- Competitive pricing with frequent discounts and coupons
- Free or low-cost international shipping options
Cons
- Longer shipping times due to international delivery
- Variable product quality depending on individual sellers
- Limited direct customer service; disputes managed via platform
Business Description
**What is Aliexpress?** Aliexpress is an online retail marketplace founded in 2010 and headquartered in Hangzhou, China. It operates as a global e-commerce platform connecting consumers with sellers primarily from China. The marketplace offers an extensive catalog of more than 111 million products in categories such as electronics, clothing, toys, and home & garden items. Its target audience consists mainly of consumers worldwide looking for affordable goods. **How does it work?** AliExpress functions as a platform where individual sellers and manufacturers can list products for sale to consumers globally. Customers can browse product categories, compare prices, and place orders directly through the website or mobile app. The platform supports order tracking, buyer protection, and promotional deals such as coupons. Shipping is often provided free or at low cost, with delivery times varying depending on the seller and destination. **Products and services** AliExpress offers a diverse range of product categories including fashion apparel for men and women, consumer electronics and gadgets, toys, tools, and home & garden items. The platform operates as a marketplace facilitating sales from individual sellers rather than holding inventory itself. Payment processing, customer service, and dispute resolution services are also provided through the platform. Promotions, special discounts, and app-exclusive coupons are regularly available to shoppers.
How is the GuardScore calculated?
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.
Learn more about GuardScoreonline-shoppingglobal-marketplaceconsumer-electronicsfashion-retailaffordable-productsinternational-shippingdiscount-couponsmobile-shopping
Business activity: Aliexpress
Response rate: 0%
Frequently Asked Questions about Aliexpress
Why is AliExpress customer service so unresponsive?
A lot of people have reported that getting in touch with customer service feels impossible and responses are often automated. It seems like they don’t really read complaints, which can be super frustrating.
Are the products on AliExpress really fake?
Many users warn about receiving counterfeit products, especially when it comes to electronics and branded items. It's a bit of a gamble, so checking seller reviews before buying is probably a good idea.
What's up with the shipping times on AliExpress?
Shipping times can be a real mixed bag; some people get their orders quickly while others wait weeks or even longer. If you need something fast, it's better to look for sellers with quicker shipping options.
How reliable are sellers on AliExpress?
Reliability can vary widely since many independent sellers list items on the platform. Always check seller ratings and reviews to gauge how trustworthy they are before making a purchase.
What should I do if I receive the wrong item from AliExpress?
If you get the wrong item, the best bet is to open a dispute through the platform. However, many users have mentioned that the dispute process can be lengthy and frustrating, so keep your documentation ready.
Do the deals and discounts on AliExpress really save money?
People often say that while AliExpress has great prices, it’s essential to be cautious because sometimes the quality doesn't match the deal. Always be skeptical and read reviews before buying, even when the price is tempting.
