love the variety tbh. can buy literally anything and it shows up fast. modern life is wild ngl personally
Aliexpress
Read 55 published reviews for Aliexpress. See ratings, business responses, and signals available on GuardOpinion.
4.0/5Based on 55 Reviews
Customer reviews for Aliexpress
xXEagle2024Rating: 5/5 EliteGlitch2023Rating: 5/5Verified love the variety tbh. can buy literally anything and it shows up fast. modern life is wild ngl imo
RageBear99Rating: 2/5Verified Disappointing
charged me twice and getting a refund is like pulling teeth. avoid if you value your sanity.
BlazeKraken2023Rating: 5/5 love the variety tbh. can buy literally anything and it shows up fast. modern life is wild ngl
EliteBug500Rating: 4/5 Satisfecho
en general satisfecho, el proceso de devolución podría ser más sencillo pero funciona imo
giulia2020Rating: 2/5Verified Not great
support took 5 days to reply and then just closed my ticket without fixing anything. joke of a company ngl
GhostGamer777Rating: 5/5Verified Top tier
seller selection is massive. found stuff here i couldnt find anywhere else. great platform overall ngl
DarkWizard2024Rating: 5/5Verified prime delivery is just unreal. order at midnight, get it tomorrow morning. witchcraft i swear.
RageDuke_clipsRating: 2/5 charged me twice and getting a refund is like pulling teeth. avoid if you value your sanity personally
StormSpecter_ytRating: 1/5Verified item never arrived, tracking shows delivered but nothing at my door. support useless. dispute filed tbh
Commercial transparency
Public complaints about Aliexpress
About
What is Aliexpress? Aliexpress is an online retail marketplace founded in 2006 and headquartered in Hangzhou, China. It operates as a global e-commerce platform connecting consumers with sellers primarily from China. The marketplace offers an extensive catalog of more than 111 million products in categories such as electronics, clothing, toys, and home & garden items. Its target audience consists mainly of consumers worldwide looking for affordable goods. How does it work? AliExpress functions as a platform where individual sellers and manufacturers can list products for sale to consumers globally. Customers can browse product categories, compare prices, and place orders directly through the website or mobile app. The platform supports order tracking, buyer protection, and promotional deals such as coupons. Shipping is often provided free or at low cost, with delivery times varying depending on the seller and destination. Products and services AliExpress offers a diverse range of product categories including fashion apparel for men and women, consumer electronics and gadgets, toys, tools, and home & garden items. The platform operates as a marketplace facilitating sales from individual sellers rather than holding inventory itself. Payment processing, customer service, and dispute resolution services are also provided through the platform. Promotions, special discounts, and app-exclusive coupons are regularly available to shoppers.
Business Activity
Response rate: 0%
Review Sources
- verified: 37
- organic: 18
Filter by Rating
- 5 ★: 29 Reviews
- 4 ★: 10 Reviews
- 3 ★: 5 Reviews
- 2 ★: 8 Reviews
- 1 ★: 3 Reviews
Internet-sourced business information
Web Reputation
- Extensive product selection across many categories
- Competitive pricing with frequent discounts and coupons
- Free or low-cost international shipping options
- Longer shipping times due to international delivery
- Variable product quality depending on individual sellers
- Limited direct customer service; disputes managed via platform
User questions
Why is AliExpress customer service so unresponsive?
A lot of people have reported that getting in touch with customer service feels impossible and responses are often automated. It seems like they don’t really read complaints, which can be super frustrating.
Are the products on AliExpress really fake?
Many users warn about receiving counterfeit products, especially when it comes to electronics and branded items. It's a bit of a gamble, so checking seller reviews before buying is probably a good idea.
What's up with the shipping times on AliExpress?
Shipping times can be a real mixed bag; some people get their orders quickly while others wait weeks or even longer. If you need something fast, it's better to look for sellers with quicker shipping options.
How reliable are sellers on AliExpress?
Reliability can vary widely since many independent sellers list items on the platform. Always check seller ratings and reviews to gauge how trustworthy they are before making a purchase.
What should I do if I receive the wrong item from AliExpress?
If you get the wrong item, the best bet is to open a dispute through the platform. However, many users have mentioned that the dispute process can be lengthy and frustrating, so keep your documentation ready.
Do the deals and discounts on AliExpress really save money?
People often say that while AliExpress has great prices, it’s essential to be cautious because sometimes the quality doesn't match the deal. Always be skeptical and read reviews before buying, even when the price is tempting.