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Asana

Read 13744 verified reviews for Asana. See ratings, business responses, and what customers really think.

asana.com

San Francisco, US

technology-software

Founded: 2009

Employees: 1001-2000

Rating: 4.3/5Based on 13744 Reviews

GuardScore is based on recency, verified reviews, and review volume.

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Customer reviews for Asana

  1. DarkLord69Rating: 5/5Verified

    kanban, gantt, list view, calendar... has every view our different team members need. solid product tbh

  2. EliteDuke_ytRating: 4/5Verified

    great for project tracking. the reporting features could be more granular but the basics are excellent imo

  3. RageByte_ytRating: 2/5Verified

    support is painfully slow and the product has had multiple outages this quarter. not great for a business tool imo

  4. BlazeBear500Rating: 5/5

    Outstanding

    onboarded the whole team in a day. the template library is great for getting started fast fr

  5. xXTigerXxRating: 5/5Verified

    best project management tool ive tried. intuitive, powerful, integrates with everything we use!

  6. EliteHydra666Rating: 5/5Verified

    Absolutely love it

    onboarded the whole team in a day. the template library is great for getting started fast

  7. VoidFox42Rating: 5/5Verified

    No complaints

    the automation features save us literal hours every week. set it up once and forget about it

  8. xXPandaXXRating: 5/5

    Highly recommend

    the automation features save us literal hours every week. set it up once and forget about it

  9. IceQueenXxRating: 5/5Verified

    Top tier

    onboarded the whole team in a day. the template library is great for getting started fast

  10. XXBeast_clipsRating: 5/5

    the automation features save us literal hours every week. set it up once and forget about it fr

About Asana: Reviews

Pros

  • Intuitive interface for managing tasks and projects
  • Strong collaboration features with integrations
  • Cloud-based access supports remote teams

Cons

  • Can be complex for new users initially
  • Higher tiers can be expensive for small teams
  • Limited offline functionality

Business Description

**What is Asana?** Asana is a software company founded in 2008, headquartered in San Francisco, California. It offers a project management tool aimed at helping teams to organize, track, and manage their work across different locations. The target customers include businesses and organizations of various sizes seeking solutions for task and project coordination. Asana has grown to employ around 1,800 people and serves numerous clients worldwide. **How does it work?** Asana's platform provides a digital workspace where teams can create projects, assign tasks, set deadlines, and monitor progress. The software enables collaboration through task comments, file attachments, and integration with other work applications. It works as a cloud-based service accessible via web browsers and mobile apps, facilitating remote and distributed team workflows. Users can customize workflows to match their operational needs and improve transparency within teams. **Products and services** Asana offers project and task management software designed to improve team productivity and communication. Its core features include task assignments, project timelines, dashboards, and automation capabilities. The platform supports integrations with various third-party tools such as communication and file-sharing apps. Subscription plans allow scaling from small teams to large enterprises, providing varying levels of functionality and support.

How is the GuardScore calculated?

Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.

Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.

Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.

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project-managementcollaboration-softwaretask-managementcloud-softwareworkflow-automationteam-productivityremote-worksubscription-software

Business activity: Asana

Response rate: 0%

Frequently Asked Questions about Asana

Why are there so many complaints about Asana's customer service?

A lot of users have shared their frustrations about getting timely support from Asana. They often report issues with the chatbot and feeling stuck when trying to resolve plan adjustments or other problems.

Is Asana's pricing really deceptive?

Many people feel that Asana's pricing model can be misleading, especially when trying to understand the differences between their plans. Users have mentioned running into unexpected charges or difficulties when trying to downgrade their subscriptions.

What are the problems with using subtasks in Asana?

Some users find that creating too many subtasks can complicate their workflow rather than simplify it. This can turn into a bottleneck where tasks become overwhelming and hard to track.

Are there any major drawbacks to using Asana?

A few users have advised against using Asana due to issues like poor customer service and complicated pricing structures. While some find it useful, others believe the downsides outweigh the benefits.

How well does Asana work for team collaboration?

While many users appreciate Asana's task comments and file attachment features for collaboration, some report that the user experience can be frustrating. It's a mixed bag, as some teams thrive, but others struggle with the interface.

Should I avoid Asana altogether?

Some users strongly suggest steering clear of Asana due to their poor customer service and pricing issues. That said, it may still work well for others, so it really depends on your team’s needs and priorities.

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