Increíble
Todo perfecto, el soporte respondió rápido y me solucionaron el problema en el día personally
Asos
Read 54 published reviews for Asos. See ratings, business responses, and signals available on GuardOpinion.
3.9/5Based on 54 Reviews
Customer reviews for Asos
DarkRaven_proRating: 5/5Verified ShadowBomb_xdRating: 5/5Verified muy buena experiencia, recomendado al 100% sin ninguna duda personally
NightFrag69Rating: 3/5Verified gets the job done but the competition is catching up. needs to keep improving tbh
DarkKnight500Rating: 3/5 regular, funciona pero no destaca. para el precio que tiene esperaba algo mejor!
jake_jRating: 2/5 charged me twice and getting a refund is like pulling teeth. avoid!
RageFox_ggRating: 4/5 solid product, would give 5 stars if support was faster. everything else is on point fr
GhostLord_officialRating: 5/5Verified been using this for like 6 months now and cant complain. does what it says on the tin.
StormTiger_opRating: 5/5Verified 10/10 would recommend to anyone. my whole team uses it now lol fr
EliteHunter77Rating: 3/5Verified decent product but the UI needs work. not terrible not great personally
XXQueen99Rating: 4/5 Pretty good
does its job well, pricing is fair. a few rough edges but nothing major. good overall.
Commercial transparency
Public complaints about Asos
About
What is ASOS? ASOS is an online fashion retail company founded in 2000 and headquartered in London, UK. It offers a broad assortment of clothing, footwear, accessories, and beauty products, mainly targeting young adults and fashion-conscious customers. The company employs around 3,000 people and operates primarily through its website and mobile app. ASOS is recognized for its wide product range and focus on accessible, trendy fashion. How does it work? Customers browse through curated collections on ASOS’s online platform, which is designed to be user-friendly across desktop and mobile devices. The site allows users to filter items by style, size, price, and trends. Customers can place orders online, which are then processed and shipped directly from ASOS’s distribution centers. The platform also provides features such as order tracking, returns management, and customer support to facilitate the shopping experience. Products and services ASOS offers numerous fashion products including men's and women's clothing, shoes, and fashion accessories such as bags and jewelry, as well as beauty items. The product assortment includes popular contemporary brands as well as ASOS’s own private label ranges. Collections are updated frequently to reflect current styles and seasonal trends. Sustainable fashion lines are part of the offering, aiming to provide items made with environmentally conscious materials and processes.
Business Activity
Response rate: 0%
Review Sources
- verified: 35
- organic: 19
Filter by Rating
- 5 ★: 25 Reviews
- 4 ★: 9 Reviews
- 3 ★: 11 Reviews
- 2 ★: 5 Reviews
- 1 ★: 4 Reviews
Internet-sourced business information
Web Reputation
- Extensive selection of trendy fashion apparel and accessories
- User-friendly website and mobile app with easy navigation
- Regular collection updates with an emphasis on sustainable fashion
- Return process can be cumbersome and costly depending on location
- Sizing consistency issues across different brands and items
- Shipping delays reported occasionally during peak periods
User questions
Why is ASOS’s customer service so bad?
A lot of users are frustrated with ASOS's customer service, claiming it's quite rude and unhelpful. Many have shared experiences of not receiving assistance when they needed it, leading to a lot of complaints online.
What happens if I return an item but don't get my refund?
Several people have mentioned that they returned items only to find their refunds were missing. This seems to be a recurring issue, and some users have had to chase their money for weeks.
Are ASOS’s clothes actually good quality?
While some users have received nice pieces, others noted that the quality of items can be hit or miss. A few have reported that what looks good online doesn't always match what arrives.
Why are there so many delivery problems with ASOS?
People are often complaining about ASOS’s delivery issues, from packages taking too long to arrive to not getting the right items. It seems like a notable problem in user reviews.
Does ASOS make returns difficult?
Many users feel that ASOS complicates the return process by accusing them of not meeting the return conditions. This has led to a lot of frustration and negative feedback.
Can I trust ASOS with my orders?
Trusting ASOS seems to be a mixed bag. While some have had decent experiences, many others warn about issues with orders not arriving or customer service not being reliable.