used to be better tbh. feels like development slowed down. still functional just not exciting!
Read 190986 verified reviews for Asos. See ratings, business responses, and what customers really think.
asos.comLondon, GB
e-commerce-retail
Founded: 2000
Employees: 1001-5000
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScoreused to be better tbh. feels like development slowed down. still functional just not exciting!
llevo tiempo usándolo y nunca me ha fallado. precio justo y servicio de calidad!
Support took 5 days to reply and then just closed my ticket without fixing anything. joke of a company imo
does its job well, pricing is fair. a few rough edges but nothing major. good overall.
solid product, fair price, does what it promises. no bs, no hidden charges. refreshing imo
Support took 5 days to reply and then just closed my ticket without fixing anything. joke of a company imo
decent product but the UI needs work. not terrible not great personally
charged me twice and getting a refund is like pulling teeth. avoid!
la peor experiencia que he tenido con ningún servicio online. evitar completamente
gets the job done but the competition is catching up. needs to keep improving imo
**What is ASOS?** ASOS is an online fashion retail company founded in 2000 and headquartered in London, UK. It offers a broad assortment of clothing, footwear, accessories, and beauty products, mainly targeting young adults and fashion-conscious customers. The company employs around 3,000 people and operates primarily through its website and mobile app. ASOS is recognized for its wide product range and focus on accessible, trendy fashion. **How does it work?** Customers browse through curated collections on ASOS’s online platform, which is designed to be user-friendly across desktop and mobile devices. The site allows users to filter items by style, size, price, and trends. Customers can place orders online, which are then processed and shipped directly from ASOS’s distribution centers. The platform also provides features such as order tracking, returns management, and customer support to facilitate the shopping experience. **Products and services** ASOS offers numerous fashion products including men's and women's clothing, shoes, and fashion accessories such as bags and jewelry, as well as beauty items. The product assortment includes popular contemporary brands as well as ASOS’s own private label ranges. Collections are updated frequently to reflect current styles and seasonal trends. Sustainable fashion lines are part of the offering, aiming to provide items made with environmentally conscious materials and processes.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.
Learn more about GuardScoreResponse rate: 0%
A lot of users are frustrated with ASOS's customer service, claiming it's quite rude and unhelpful. Many have shared experiences of not receiving assistance when they needed it, leading to a lot of complaints online.
Several people have mentioned that they returned items only to find their refunds were missing. This seems to be a recurring issue, and some users have had to chase their money for weeks.
While some users have received nice pieces, others noted that the quality of items can be hit or miss. A few have reported that what looks good online doesn't always match what arrives.
People are often complaining about ASOS’s delivery issues, from packages taking too long to arrive to not getting the right items. It seems like a notable problem in user reviews.
Many users feel that ASOS complicates the return process by accusing them of not meeting the return conditions. This has led to a lot of frustration and negative feedback.
Trusting ASOS seems to be a mixed bag. While some have had decent experiences, many others warn about issues with orders not arriving or customer service not being reliable.