llevo tiempo usándolo y nunca me ha fallado. precio justo y servicio de calidad tbh
Read 9459 verified reviews for Betterhelp. See ratings, business responses, and what customers really think.
betterhelp.comMountain View, US
health-medical
Founded: 1999
Employees: 1000-4999
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScorellevo tiempo usándolo y nunca me ha fallado. precio justo y servicio de calidad tbh
paid for a year subscription and barely use it because half the features dont work properly personally
they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice ngl
three stars because its fine but fine isnt good enough for what they charge tbh
Definately worth it. Been recommending it to everyone i know personally
Some things work well, others not so much. 3 stars feels about right fr
solid product, would give 5 stars if support was faster. everything else is on point fr
llevo tiempo usándolo y nunca me ha fallado. precio justo y servicio de calidad.
three stars because its fine but fine isnt good enough for what they charge.
they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice!
**What is BetterHelp?** BetterHelp is an online therapy service founded in 2013 and headquartered in Mountain View, California. It employs over 2,000 people and serves individuals seeking mental health support. The service targets consumers who want convenient access to professional therapy without leaving their homes. BetterHelp focuses on digital mental health solutions using licensed counselors and therapists. **How does it work?** Users access BetterHelp through its website or app to connect with licensed therapists for counseling via messages, video calls, or phone sessions. The platform matches clients to professionals based on their preferences and needs. Sessions and communication happen remotely and securely, enabling flexible scheduling and privacy. Users can maintain continuous therapy with the same counselor or switch if desired. **Products and services** BetterHelp offers online counseling services covering individual therapy, couples therapy, and specialized support for various mental health concerns. Its service delivery is primarily digital, with therapy conducted via text, chat, phone, or video. The platform provides subscription plans billed weekly or monthly, granting unlimited access to licensed therapists. It serves as a telehealth provider within the mental health and therapy sector.
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Learn more about GuardScoreResponse rate: 0%
Some people feel that BetterHelp is a solid option due to its convenience and ease of use, but others complain about being overcharged for the service. It really depends on your individual experience and the therapist you get matched with.
A lot of users have raised concerns about the quality of the therapists available on BetterHelp. Some have had a tough time finding someone who genuinely helps, which can be really frustrating.
BetterHelp uses a questionnaire to match you with a therapist based on your needs and preferences. However, some users have mentioned feeling like the matching process doesn't always lead to a great fit.
You can switch therapists if you're not getting what you need, which is great because it keeps your options open. However, some users felt that switching didn't always improve their experience.
Some users have reported concerns about feeling overcharged or running into hidden fees. It's best to review your payment structure and keep an eye on any unusual charges.
If you're not satisfied, you can easily request a new therapist or try adjusting your communication preferences to see if that helps. But honestly, not everyone has had a positive result with the switch.