Definately worth it. Been recommending it to everyone i know personally
Betterhelp
Read 84 published reviews for Betterhelp. See ratings, business responses, and signals available on GuardOpinion.
4.2/5Based on 84 Reviews
Customer reviews for Betterhelp
VoidHunter_fxRating: 5/5Verified RageEagle_playsRating: 5/5 Definately worth it. Been recommending it to everyone i know!
GhostRogue1337Rating: 5/5Verified Highly recommend
Not gonna lie i was skeptical at first but its actually really good. prices are fair too
DarkPlayerXXRating: 5/5Verified Honestly one of the best platforms ive used in a while. delivery was fast and no issues at all 👍 personally
StormWolf2025Rating: 4/5Verified Almost perfect
generally happy with this. the occasional bug is annoying but they fix things quickly.
mehmet_tr11Rating: 4/5 does its job well, pricing is fair. a few rough edges but nothing major. good overall.
EliteDuke42Rating: 3/5Verified Mixed feelings
gets the job done but the competition is catching up. needs to keep improving
IceKing777Rating: 3/5Verified average experience. works as described but not much to get excited about.
EliteViper420Rating: 5/5 lowkey underrated tbh. doesnt get the hype but quality is there. definitely recommend!
EliteHunter777Rating: 5/5Verified Increíble
Muy contento. Llegó antes de lo esperado y todo en perfectas condiciones fr
Commercial transparency
Public complaints about Betterhelp
About
What is BetterHelp? BetterHelp is an online therapy service founded in 1999 and headquartered in Mountain View, California. It employs over 2,000 people and serves individuals seeking mental health support. The service targets consumers who want convenient access to professional therapy without leaving their homes. BetterHelp focuses on digital mental health solutions using licensed counselors and therapists. How does it work? Users access BetterHelp through its website or app to connect with licensed therapists for counseling via messages, video calls, or phone sessions. The platform matches clients to professionals based on their preferences and needs. Sessions and communication happen remotely and securely, enabling flexible scheduling and privacy. Users can maintain continuous therapy with the same counselor or switch if desired. Products and services BetterHelp offers online counseling services covering individual therapy, couples therapy, and specialized support for various mental health concerns. Its service delivery is primarily digital, with therapy conducted via text, chat, phone, or video. The platform provides subscription plans billed weekly or monthly, granting unlimited access to licensed therapists. It serves as a telehealth provider within the mental health and therapy sector.
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Internet-sourced business information
Web Reputation
- Convenient access to licensed therapists from home or mobile devices
- Flexible communication options including video, phone, and messaging
- Subscription plans with unlimited messaging and sessions
- Lacks in-person therapy option which some clients may prefer
- Potential variability in therapy quality depending on assigned counselor
- Subscription cost may be a barrier for some users
User questions
Is BetterHelp worth the cost for therapy?
Some people feel that BetterHelp is a solid option due to its convenience and ease of use, but others complain about being overcharged for the service. It really depends on your individual experience and the therapist you get matched with.
Why are there complaints about therapist quality on BetterHelp?
A lot of users have raised concerns about the quality of the therapists available on BetterHelp. Some have had a tough time finding someone who genuinely helps, which can be really frustrating.
How does BetterHelp match you with a therapist?
BetterHelp uses a questionnaire to match you with a therapist based on your needs and preferences. However, some users have mentioned feeling like the matching process doesn't always lead to a great fit.
Can you switch therapists easily on BetterHelp?
You can switch therapists if you're not getting what you need, which is great because it keeps your options open. However, some users felt that switching didn't always improve their experience.
Are there hidden fees when using BetterHelp?
Some users have reported concerns about feeling overcharged or running into hidden fees. It's best to review your payment structure and keep an eye on any unusual charges.
What should I do if I'm not satisfied with my therapist on BetterHelp?
If you're not satisfied, you can easily request a new therapist or try adjusting your communication preferences to see if that helps. But honestly, not everyone has had a positive result with the switch.