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Brevo

Read 95 published reviews for Brevo. See ratings, business responses, and signals available on GuardOpinion.

brevo.com

Paris, US

technology-software

Founded: 1999

Employees: 1000+

Rating: 4.2/5Based on 95 Reviews

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Customer reviews for Brevo

  1. StormViper360Rating: 5/5

    my go-to for this now. tried 4 alternatives and keep coming back. something to be said for that personally

  2. RageBeast2023Rating: 5/5

    Muy contento. Llegó antes de lo esperado y todo en perfectas condiciones imo

  3. FireBeast69Rating: 3/5

    average experience. works as described but not much to get excited about ngl

  4. EliteQueen_opRating: 5/5Verified

    works great, no bugs, fast. what more do you want fr personally

  5. NightFox_liveRating: 5/5Verified

    Definately worth it. Been recommending it to everyone i know ngl

  6. VoidHydra2023Rating: 4/5Verified

    muy bueno aunque el precio podría ser un poco más competitivo. la calidad del servicio justifica la mayoría personally

  7. GhostCodeXXRating: 5/5Verified

    Absolutely love it

    Definately worth it. Been recommending it to everyone i know ngl

  8. DarkGamer2025Rating: 5/5

    the support team actually knows what theyre doing. had my issue resolved in one chat session. rare fr

  9. VoidSpecter777Rating: 4/5Verified

    good value for money, does what i need. onboarding could be better but im happy now personally

  10. DarkDuke360Rating: 2/5Verified

    charged me twice and getting a refund is like pulling teeth. avoid.

About Brevo: Reviews

Pros

  • Comprehensive email and SMS marketing features in one platform
  • Integration of CRM and live chat for better customer management
  • Cloud-based SaaS allowing easy access and scalability

Cons

  • May have a learning curve for users new to marketing automation
  • Limited presence of social media for direct support or community engagement
  • Pricing and features may be complex for very small businesses

Business Description

**What is Brevo?** Brevo is a technology company headquartered in Paris, established in 2012. It specializes in delivering digital marketing and customer engagement tools primarily for business clients. The company's services are designed to streamline communication channels such as email and SMS marketing, CRM integration, and live chat functionalities. Its target audience includes businesses seeking to automate and improve customer relationship management and marketing processes. **How does it work?** Brevo offers a SaaS platform that integrates multiple marketing and communication tools into one service. Users can create, schedule, and automate campaigns through the platform's interface, utilizing both email and SMS channels. The system supports transactional email services and provides CRM functionalities to help manage customer interactions effectively. The platform is based on cloud technology, enabling customers to access and manage campaigns online with analytics and reporting features. **Products and services** Brevo provides a suite of marketing automation solutions including email marketing, SMS campaigns, live chat support, CRM integration, and transactional email services. The platform emphasizes an all-in-one approach to customer engagement, allowing businesses to manage communication workflows in a unified environment. It also supports automation workflows to trigger communications based on customer behavior. Brevo's core offerings are software services delivered through subscription, targeting marketing teams and businesses of varying sizes.

How is the GuardScore calculated?

Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.

Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.

Volume · More reviews can make the score more stable, but it remains an informational signal.

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email-marketingmarketing-automationcrm-integrationsaas-softwaresms-marketingcustomer-engagementtransactional-emailcloud-services

Business activity: Brevo

Response rate: 0%

Frequently Asked Questions about Brevo

Why is Brevo's customer support so slow?

A lot of users complain about Brevo's customer support being slow, especially when trying to resolve issues. Many have experienced long wait times for responses, which can be super frustrating when you need help quickly.

Are there bugs in Brevo's user interface?

Many users have reported a buggy UI that can really disrupt the workflow. It seems like there are some persistent issues that haven’t been fixed, which can make the platform challenging to use.

Is Brevo's API reliable?

Users frequently mention frustrations with Brevo's API, describing it as problematic and not well-documented. If you're planning to integrate, be prepared for potential hurdles and some trial and error.

What are the limitations of Brevo's platform?

Several users feel that Brevo has rigid platform limitations that make customizing campaigns or workflows challenging. If you need flexibility, you might find it a bit lacking compared to other options.

Why are accounts suspended on Brevo?

There are complaints about accounts being suspended with little explanation, like when they reject email lists. This has left some users feeling like it’s a bit of a scam, especially after paying for the service.

Is there a free tier for Brevo, and is it worth it?

Brevo does have a free tier, but many users say the limitations make it not very useful. You might run into issues that make you want to upgrade quickly, so weigh your options before diving in.

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