Website: cableone.net
Category: utilities-energy
City: Phoenix
Country: US
Founded: 1998
Employees: 2501-5000
**What is Cable One?** Cable One is a telecommunications company established in 1980 and headquartered in Phoenix, Arizona. It primarily offers cable television, internet, and phone services. The company serves residential and business customers, focusing on providing connectivity and communication solutions. Cable One employs approximately 2,900 individuals and operates across various regions within the United States. **How does it work?** Cable One delivers its services through cable infrastructure that enables broadband internet access, digital TV, and telephony. Customers subscribe to service plans tailored to their needs, with the company maintaining the network, hardware, and technical support. Service installation and troubleshooting are handled by their technical teams to ensure connectivity. The company continuously upgrades its network to maintain service quality and coverage. **Products and services** Cable One offers a range of services including cable television packages with multiple channel options, high-speed internet plans, and digital phone services. Their internet offerings include various speed tiers suitable for different user requirements. The digital phone service is delivered over the cable network, providing voice communication features. Additionally, Cable One provides customer service and technical support to assist users with setup and maintenance of their services.
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A lot of users have reported experiencing slow download and upload rates, especially on their regular plans. While some have had better luck with the Gigabit plan, it seems to vary by location.
Honestly, many users have expressed frustration with Cable One's customer support, claiming it can be tough to get timely help. Some even suggest looking elsewhere if you rely heavily on assistance.
Yes, some users have successfully requested partial refunds when they weren't satisfied with their service. It might be worth trying if you feel you're not getting what you paid for.
There are a few folks who mentioned that Cable One has made some improvements lately, particularly with their Gigabit plan. But experiences really do seem to vary from user to user.
Some users find Cable One better than CenturyLink, primarily due to connectivity issues with CenturyLink. But opinions vary; others claim Cable One has its own set of problems.
The main complaints seem to center around slow internet speeds and less-than-stellar customer service. Many users suggest that if you have other options in your area, it might be worth considering them.