Solid experience
mostly positive. had one issue that took a while to resolve but they did resolve it. would use again imo
Read 42 published reviews for Chewy. See ratings, business responses, and signals available on GuardOpinion.
Website: chewy.com
Category: animals-pets
City: Plantation
Country: US
Founded: 2004
Employees: 10001+
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScoremostly positive. had one issue that took a while to resolve but they did resolve it. would use again imo
my go-to for this now. tried 4 alternatives and keep coming back. something to be said for that ngl
they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice
Pretty good overall, minor issues here and there but nothing dealbreaking. would recommend with caveats tbh
solid product, fair price, does what it promises. no bs, no hidden charges. refreshing personally
Support took 5 days to reply and then just closed my ticket without fixing anything. joke of a company personally
solid product, fair price, does what it promises. no bs, no hidden charges. refreshing
Support took 5 days to reply and then just closed my ticket without fixing anything. joke imo
they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice ngl
Pretty good overall, minor issues here and there but nothing dealbreaking. would recommend with caveats fr
**What is Chewy?** Chewy is an American e-commerce company founded in 2011, headquartered in Plantation, Florida. It primarily focuses on selling pet food and pet supplies. The company targets pet owners looking for convenient online shopping options for their pets. Chewy employs approximately 18,000 people and supports a wide selection of pet-related products. **How does it work?** Customers use Chewy’s online platform to browse and purchase pet-related products, including food, toys, and accessories. The site offers subscription services for regular deliveries to ensure customers never run out of pet food. Chewy emphasizes fast shipping and provides a customer support team available 24/7 to assist with orders and inquiries. The platform is designed to be user-friendly, facilitating an easy and reliable shopping experience. **Products and services** Chewy offers a variety of pet foods for different animals and dietary needs, as well as toys, grooming supplies, and accessories. The subscription service allows customers to schedule automatic, recurring shipments of pet products. Chewy also provides customer support for product guidance and order assistance. The company focuses on pet supplies in the e-commerce space and does not manufacture its own products.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.
Volume · More reviews can make the score more stable, but it remains an informational signal.
Learn more about GuardScoreResponse rate: 0%
A lot of users say that while Chewy usually promises 1-3 day delivery, they sometimes experience delays, with orders taking over a week. It seems like this can vary depending on the location and the time of the year, so it's a bit hit or miss.
Some people have reported struggling with customer service and feeling like their issues weren’t addressed properly. If you have a similar issue, it might help to reach out multiple times or try different channels like social media for better support.
Honestly, many users rave about Chewy's return policy, saying it's pretty straightforward and hassle-free. If something doesn't work out, they often make it easy to return products without much fuss.
From what I've seen, tons of users find the subscription service really convenient since it ensures you don't run out of pet food. However, it's always good to keep an eye on your needs as some users have reported issues with delivery timing.
A bunch of people mention that Chewy is pretty helpful with prescription needs and they usually get the documents processed quickly. If your pet needs special medications, many users found this aspect of Chewy really beneficial.
There's a mix of opinions here; while some first-timers have great experiences with fast shipping and a decent selection, others have faced issues like poor customer service. If you're going to try Chewy out, just keep expectations in check based on other users’ stories.