Website: clearcaptions.com
Category: health-medical
City: Sacramento
Country: US
Founded: 2010
Employees: 301-400
**What is ClearCaptions?** ClearCaptions is a telecommunications company founded in 1997 and headquartered in Sacramento, California. It specializes in offering captioning services mainly targeted toward individuals with hearing loss. The company has a workforce of around 393 employees and primarily serves consumers requiring telecommunication accessibility solutions. ClearCaptions was acquired by LSV Advisors in 2024. **How does it work?** ClearCaptions offers caption phones that display real-time captions of phone conversations, helping users with hearing difficulties understand the call content. The service is often provided at no cost to qualified seniors and individuals with hearing impairments. The users make standard phone calls, and through a companion service, the speech is transcribed and shown as readable text on the device screen. Setup is designed to be quick and easy. **Products and services** ClearCaptions provides captioned telephone services and caption phones designed to assist individuals with hearing loss during phone calls. Their offerings include hardware phones equipped with screens that display transcribed captions in real time. The company supports eligibility requirements to allow these services at no charge for qualifying users. The service is offered to individuals, particularly seniors, who need telephone accessibility accommodations due to hearing impairments.
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Yeah, a lot of users have reported issues with making or receiving calls, which can be really frustrating. Some feel that the service isn't as reliable as it should be, especially when it comes to basic functionalities.
Honestly, some users have found the caption accuracy to be hit or miss. There are complaints about captions not making sense during conversations, which can really affect understanding.
Yes, some users have mentioned that ClearCaptions has certain penalties, like a 55% charge if you're unable to complete a job due to factors outside your control. It's definitely something to keep in mind if you're relying on their services.
It seems like opinions are mixed. Some folks appreciate the service, especially if they're eligible for it at no cost, but others think there might be better options available on the market.
Plenty of users have expressed dissatisfaction with customer service, describing their experiences as pretty poor. This can make it harder to resolve issues when they pop up, which is a bummer.
Yes, they do provide services at no charge for qualifying seniors and people with hearing impairments. This can be a great advantage for those who meet the eligibility requirements.