Website: complex.com
Category: media-publishing
City: New York City
Country: US
Founded: 1997
Employees: 51-200
**What is Complex?** Complex is an online media company founded in 2002 and headquartered in New York City. It has approximately 31 employees and targets a primarily youthful audience interested in music, fashion, and popular culture. The platform provides news, features, and multimedia content centered around lifestyle and entertainment. Its coverage includes rap music, streetwear, sneaker culture, and emerging trends. **How does it work?** Complex operates as a digital publication with editorial staff who research and produce content daily. Its website aggregates news, interviews, reviews, and video content designed to engage fans of contemporary culture and entertainment. Users access Complex through its website, where content is organized into categories such as music, fashion, and culture. The platform leverages multimedia formats to enhance reader engagement and reach younger demographics. **Products and services** Complex offers editorial content including articles, videos, interviews, and trend analysis in music, fashion, and pop culture. It does not sell physical products directly but acts as a content provider for consumers interested in entertainment news. The business monetizes through advertising and branded content partnerships. It serves fans, enthusiasts, and followers of current cultural movements primarily in the US.
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A lot of users have reported they've faced delays with shipments, sometimes even resulting in split shipping. Some say items took longer than expected to arrive, so it's not unusual to run into this issue.
Some users have raised concerns about Complex's legitimacy as a retailer for vinyl. A few reported issues where they ordered items that were in stock but never received them, leading to skepticism around their selling practices.
It seems that some users have had frustrating experiences with customer service. Complaints include unhelpful responses and difficulty in resolving issues with orders.
If your order is marked as shipped and hasn't shown up, it's advisable to check the tracking link provided or contact their customer service for updates. But be prepared for possible delays based on what others have shared.
Yes, there are several unresolved complaints listed on the BBB about Complex, which indicate that some customers have not had their issues addressed adequately. It's worth checking the BBB page to see the nature of these complaints.
Unfortunately, some users have expressed concerns about potentially being scammed by Complex, especially when it comes to delayed shipments and unfulfilled orders. It might be a good idea to be cautious and read recent reviews before making any purchases.