Outstanding
ticketing system is smooth, agents are well trained, and resolution times are actually fast. rare combo fr
Read 27 published reviews for Crisp. See ratings, business responses, and signals available on GuardOpinion.
Website: crisp.chat
Category: technology-software
City: Brest
Country: US
Employees: 51-100
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScoreticketing system is smooth, agents are well trained, and resolution times are actually fast. rare combo fr
complete disaster to implement. data migration failed, support was no help, lost weeks of productivity.
our customer satisfaction scores went up immediately after switching to this. the difference is real!
ironic that a customer support tool has such bad customer support. tickets go unanswered for days imo
integrations with our existing tools were seamless. the whole team was productive within a week ngl
complete disaster to implement. data migration failed, support was no help, lost weeks of productivity tbh
best support platform we've evaluated. the analytics give us real visibility into team performance personally
best support platform we've evaluated. the analytics give us real visibility into team performance ngl
muy buena experiencia, recomendado al 100% sin ninguna duda personally
regular, funciona pero no destaca. para el precio que tiene esperaba algo mejor fr
**What is Crisp?** Crisp is a messaging platform founded in 2015 and headquartered in Brest, France. It targets businesses looking to improve customer support and lead engagement through online conversations. With a team of over 50 employees, the company develops AI-powered tools to enhance customer communication. Crisp focuses mainly on providing a unified platform that integrates multiple messaging channels into one interface. **How does it work?** Crisp operates as a SaaS solution offering businesses an all-in-one inbox to manage messages from various channels such as live chat, email, and social networks. Its AI features automate support by providing intelligent responses and helping route queries to the right agents. The platform continuously evolves with added tools designed to boost customer engagement and operational efficiency. Users can access Crisp via web and mobile applications. **Products and services** Crisp offers an AI-powered multichannel messaging platform that centralizes communication for businesses. The service includes live chat software, chatbot capabilities, and customer support automation tools. Businesses use Crisp to connect with customers and leads instantly, streamlining support workflows while enabling personalized interactions. The platform supports integration with social media and email, allowing a broad range of communication channels to be managed from one place.
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A lot of users have pointed out that response times from customer support can be really slow, which can be super frustrating when you need help. Some people felt ignored when they didn’t receive timely replies, making their experience less than ideal.
Yes, some users reported having their accounts suspended unexpectedly, often without a clear explanation. It seems this can happen if your usage doesn't align with their policies, and it can leave you feeling quite stuck.
Many people appreciate the AI capabilities because they help automate responses and reduce support workloads. However, others feel that the AI can sometimes miss the mark, leading to frustration with the responses provided.
Generally, users find it helpful for centralizing communication across different platforms like live chat and social media. It can really streamline your processes, but be prepared for some challenges with integration for certain channels.
Yeah, some users have mentioned not receiving responses from the support team, which can make things look bad for businesses relying on Crisp. This seems to be an area they know they need to improve.
Opinions vary; while many appreciate the potential of Crisp, there are significant concerns about reliability, especially regarding support response times and account issues. It's kind of a mixed bag depending on individual experiences.