más o menos, hay cosas que funcionan bien y otras que no tanto. la media sale en tres estrellas fr
Read 22 published reviews for Deliveroo. See ratings, business responses, and signals available on GuardOpinion.
deliveroo.comLondon, GB
food-beverage
Founded: 2008
Employees: 3000-3999
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScoremás o menos, hay cosas que funcionan bien y otras que no tanto. la media sale en tres estrellas fr
super fast delivery and the tracking is accurate. great experience overall personally
food arrived cold and 20 mins late. driver was polite but the logistics seem off sometimes tbh
Muy contento. Llegó antes de lo esperado y todo en perfectas condiciones imo
arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery personally
super fast delivery and the tracking is accurate. great experience overall imo
food arrived cold and 20 mins late. driver was polite but the logistics seem off sometimes!
arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery ngl
solid service, just wish the delivery fee was lower. quality of the actual service is good though ngl
generally quick and food usually arrives in good condition. one wrong item issue but resolved fast.
**What is Deliveroo?** Deliveroo is an online food delivery company founded in 2013 and headquartered in London, United Kingdom. It serves consumers looking to order meals from a variety of local restaurants via its digital platform. The business operates in the food delivery sector, partnering with restaurants to provide meals to end users. It employs around 3,300 people and operates in multiple cities. **How does it work?** Customers use Deliveroo’s website or mobile application to browse through available restaurants and cuisine options. After selecting their meals, they place an order which is then communicated to the restaurant for preparation. Deliveroo manages the logistics of picking up the food and delivering it to the customer's location. Users receive real-time order tracking updates until the meal arrives. **Products and services** Deliveroo offers an online platform and mobile app enabling food ordering from various local restaurants. The service focuses on delivering meals quickly and maintaining food quality during transport. Deliveroo works with a wide range of restaurant partners providing diverse cuisine choices. Its primary product is the meal delivery service facilitated by its logistics network and digital tools.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.
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Learn more about GuardScoreResponse rate: 0%
A lot of users have noticed that the prices on Deliveroo can be higher than just going straight to the restaurant. It seems to be a common complaint that you pay a premium for the convenience of delivery.
Some people have had issues with their food arriving colder than expected or completely wrong. The best bet is to reach out to customer service, but experiences with them can sometimes be hit or miss.
Yeah, some users mentioned that their drivers refuse to come to the door, especially if it's a tricky location. It's frustrating because it can make getting your food much harder, especially if you're not mobile.
There's been some buzz about Deliveroo blocking negative reviews, which really annoys users who just want to share their honest experiences. It's like they're trying to manage their public image, but it can feel pretty unfair.
Many users have suggested contacting Fair Trading or filing a complaint directly if you've had a really bad experience. It seems to be a way to address issues that Deliveroo's customer service hasn't resolved effectively.
There are mixed feelings about how drivers are treated; some have reported feeling mistreated or undervalued. This seems to be an ongoing concern in discussions among drivers and customers alike.