wrong order delivered and support was useless. took an hour to get any help. wont use again personally
Read 13146 verified reviews for Doordash. See ratings, business responses, and what customers really think.
doordash.comSan Francisco, US
food-beverage
Founded: 2013
Employees: 100,000+
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScorewrong order delivered and support was useless. took an hour to get any help. wont use again personally
arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery tbh
super fast delivery and the tracking is accurate. great experience overall personally
generally quick and food usually arrives in good condition. one wrong item issue but resolved fast
driver was professional, food packaging was solid, no issues. exactly what you want
arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery
driver was professional, food packaging was solid, no issues. exactly what you want personally
driver was professional, food packaging was solid, no issues. exactly what you want personally
driver was professional, food packaging was solid, no issues. exactly what you want
arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery
**What is DoorDash?** DoorDash is a food delivery company founded in 2013 and headquartered in San Francisco, USA. It operates primarily as an intermediary platform between customers and local restaurants by providing delivery and ordering services. DoorDash serves consumers who prefer to order food online rather than dining out or cooking. The company has grown into a major player in the food delivery industry with a large network of partner restaurants. **How does it work?** Customers use the DoorDash mobile app or website to browse menus and place orders conveniently from local restaurants. Once an order is placed, DoorDash coordinates delivery drivers, called Dashers, to pick up and deliver the food. The platform includes features like real-time order tracking and membership programs such as DashPass, which offers free deliveries on qualifying purchases. Technology is used extensively to optimize delivery routes and service speed. **Products and services** DoorDash primarily offers a digital marketplace for food delivery covering various cuisine types from partnered restaurants. Services include online ordering, payment processing, and last-mile delivery fulfillment through independent contractors. The platform supports both one-time orders and subscription memberships for discounted delivery fees. DoorDash also offers restaurant partnerships to expand their delivery reach and includes customer support functionalities within its interface.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
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Learn more about GuardScoreResponse rate: 0%
A lot of users have noticed that late deliveries are pretty common. It seems that there can be a lot of factors at play, like high demand or issues with drivers' routes.
Some people have gotten stuck with wrong or missing items and found it frustrating. Reaching out to customer support usually helps, but it can take some time to get a resolution.
Honestly, there are quite a few stories out there about unfair ratings, especially after a bad delivery experience. Drivers often feel that some customers leave harsh reviews that don't reflect their service.
Users have pointed out that due to tight delivery windows and traffic, drivers sometimes end up parking in unsafe spots. This seems to lead to some chaotic situations during busy delivery times.
Experiences with customer support can really vary. Some people report getting the help they need quickly, while others feel like their issues take longer to resolve than expected.
There's definitely some frustration among Dashers regarding rude customer interactions. It's tough, and a lot of drivers recommend keeping your cool and reporting any harassment to DoorDash support.