ticketing system is smooth, agents are well trained, and resolution times are actually fast. rare combo!
Read 76 published reviews for Drift. See ratings, business responses, and signals available on GuardOpinion.
Website: drift.com
Category: technology-software
City: Boston, MA
Country: US
Founded: 1995
Employees: 500-999
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScoreticketing system is smooth, agents are well trained, and resolution times are actually fast. rare combo!
functional but overpriced for what it is. the UI feels dated and updates are slow to roll out ngl
integrations with our existing tools were seamless. the whole team was productive within a week personally
setup was way easier than expected. the AI assist for agents is genuinely helpful, not just a gimmick.
complete disaster to implement. data migration failed, support was no help, lost weeks of productivity fr
our customer satisfaction scores went up immediately after switching to this. the difference is real imo
lo recomendé a mis amigos y todos quedaron igual de contentos que yo. no falla!
complete disaster to implement. data migration failed, support was no help, lost weeks of productivity ngl
ticketing system is smooth, agents are well trained, and resolution times are actually fast. rare combo
bien en general, con pequeños detalles a mejorar pero satisfecho con la experiencia!
**What is Drift?** Drift is a company founded in 2015 and headquartered in Boston, Massachusetts. It specializes in conversational marketing software targeted primarily at businesses seeking to improve their online buyer engagement and increase sales effectiveness. With a workforce of over 500 employees, Drift serves a wide range of industries that require digital marketing and sales solutions. The company focuses on providing tools that enable companies to communicate more effectively with their website visitors in real-time. **How does it work?** Drift operates by offering SaaS software that integrates with business websites to enable live chat, automated messaging, and AI-powered chatbots. These features allow marketing, sales, and customer service teams to interact meaningfully with potential buyers, gather lead information, book meetings, and accelerate sales pipelines. The platform typically connects with CRM and email marketing tools to help companies manage and nurture leads efficiently. By automating conversations and qualifying buyers instantly, Drift aims to streamline the buyer-seller interaction digitally. **Products and services** The company provides conversational marketing software as its core offering, including live chat, AI chatbots, conversational landing pages, and email automation tools. These products are designed to help businesses generate and qualify leads, schedule meetings with sales representatives, and enhance customer engagement through digital channels. Drift’s platform supports integration with other sales and marketing tools to provide a comprehensive workflow for revenue teams. It is primarily a SaaS model service made available through subscription-based plans.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.
Volume · More reviews can make the score more stable, but it remains an informational signal.
Learn more about GuardScoreResponse rate: 0%
Some users have had really good experiences with Drift's customer service, praising their responsiveness. However, there are also quite a few folks who ran into issues, especially regarding subscriptions and product performance.
A lot of users have expressed disappointment with Drift's products, citing negative interactions and struggles with their subscriptions. It seems that experiences can vary quite a bit depending on individual needs and expectations.
There are mixed feelings about Drift's legitimacy, with some users questioning the reliability of their purchases. Though it’s not typically labeled a scam, some people have voiced concerns about product quality.
People have had varying results with Drift's lead generation capabilities. Some find them effective, while others have faced challenges in making the most out of the tools provided.
Users generally mention that Drift integrates well with other sales and marketing tools. However, there can be a learning curve, and occasional issues have come up during setup, so it's good to be prepared.
Some users have reported frustrations with shipping times and delays when ordering from Drift. It’s often unclear whether the delays stem from Drift's side or shipping carriers, but it's a point of concern for some.