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Etsy

Read 19915 verified reviews for Etsy. See ratings, business responses, and what customers really think.

etsy.com

Brooklyn, US

hobbies-crafts

Founded: 2004

Employees: 2000-3000

Rating: 1.4/5Based on 19915 Reviews

GuardScore is based on recency, verified reviews, and review volume.

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Customer reviews for Etsy

  1. StormRaven_twitchRating: 5/5Verified

    etsy sellers are so talented, found some amazing handmade stuff at reasonable prices. love supporting small makers imo

  2. ShadowHunter_gamingRating: 4/5Verified

    Casi perfecto

    muy bien en general aunque hay que tener cuidado con los vendedores de terceros, no todos son igual de fiables

  3. EliteLord_xdRating: 2/5Verified

    Una basura. Llevo 2 semanas esperando respuesta del soporte y nada fr

  4. VoidLynx2023Rating: 5/5

    been using this for years and never had a serious issue. if something goes wrong returns are painless.

  5. BlazeKnight777Rating: 5/5Verified

    Best I've tried

    honestly one of the best shopping experiences ive had online. delivery was super fast and packaging was solid

  6. DarkSniper_fxRating: 3/5

    It's ok

    its ok i guess. does the job but the quality control on third party sellers is pretty inconsistent!

  7. xXHunter_xdRating: 4/5Verified

    pretty solid. returns are easy, delivery is usually fast. minus one star for the occasional fake listing tbh

  8. NightBomb99Rating: 5/5Verified

    prime delivery is just unreal. order at midnight, get it tomorrow morning. witchcraft i swear imo

  9. EliteByte1337Rating: 3/5Verified

    Mixed feelings

    hit or miss honestly. great when it works, frustrating when it doesnt. customer service is average ngl

  10. ProFrag_fxRating: 4/5Verified

    mostly positive. the app is smooth and checkout is easy. had one issue with a wrong item sent but got refund imo

About Etsy: Reviews

Pros

  • Wide variety of unique handmade and vintage products.
  • Supports independent artists and small businesses globally.
  • User-friendly platform facilitating direct transactions.

Cons

  • Seller quality and reliability can vary widely.
  • High competition among sellers can make visibility challenging.
  • Fees on sales and advertising can add up for sellers.

Business Description

**What is Etsy?** Etsy is an online marketplace founded in 2005 and headquartered in Brooklyn, New York. It connects independent creators and small business owners with consumers interested in handmade, vintage, and craft supply products. The platform emphasizes unique, artistic, and creative items, attracting buyers looking for one-of-a-kind gifts and art. Etsy’s community-oriented model supports artisans worldwide by providing a digital venue to sell their goods. **How does it work?** Etsy operates as a peer-to-peer e-commerce marketplace where sellers create their own stores to list products. Buyers browse a wide variety of handmade and vintage items, along with craft supplies, and purchase directly from individual sellers. The platform facilitates transactions and provides tools for sellers to manage their shops, inventory, and marketing. Etsy hosts the site and supports the marketplace infrastructure but does not hold inventory. **Products and services** Etsy offers products including handmade crafts, vintage items (20 years or older), art, jewelry, clothing, home décor, and crafting materials. Sellers range from hobbyists to small businesses, and the platform supports various product categories within creative craftsmanship. Etsy enables direct sales between sellers and buyers, with integrated payment and shipping options. It also provides seller resources such as shop analytics and advertising tools.

How is the GuardScore calculated?

Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.

Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.

Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.

Learn more about GuardScore
handmade-goodsvintage-marketplacecraft-suppliespeer-to-peer-commerceartisan-marketplaceunique-giftscreative-products

Business activity: Etsy

Response rate: 0%

Frequently Asked Questions about Etsy

Are there a lot of fake reviews on Etsy?

Honestly, many sellers and buyers have voiced concerns about fake reviews on Etsy. Some sellers report getting one-star reviews from fake accounts, which can be frustrating when they've provided good service.

What happens if my Etsy order gets lost in transit?

A lot of users have experienced issues with lost packages and have found Etsy's customer service unhelpful in these situations. It's really tough when you don't get your item, and some sellers have even asked customers to reconsider their negative reviews due to shipping problems.

Is it safe to shop on Etsy given the scams reported?

Many buyers have raised concerns about scams on Etsy, such as untrustworthy sellers and questionable reviews. While some people have had good experiences, it's smart to check reviews carefully and do some research before making a purchase.

Why do some sellers seem to manipulate reviews?

There's been chatter about sellers creating fake accounts to leave positive reviews for themselves or negative ones for competitors. This can really distort the reliability of the reviews on the platform, which is frustrating for honest sellers.

What should I do if I feel harassed by a seller for leaving a negative review?

Several users have reported being harassed by sellers over negative feedback, which can be really uncomfortable. It's best to document any interactions and reach out to Etsy's support if it escalates or feels threatening.

How does Etsy deal with complaints about fake buyer accounts?

Some sellers have raised issues about fake buyer accounts creating chaos, especially by leaving unfair reviews. Etsy's response can sometimes feel inadequate, and it seems like sellers are left to navigate these frustrations on their own.