solid product, would give 5 stars if support was faster. everything else is on point imo
Farfetch
Read 62 published reviews for Farfetch. See ratings, business responses, and signals available on GuardOpinion.
3.9/5Based on 62 Reviews
Customer reviews for Farfetch
GhostLynx500Rating: 4/5Verified StormKnight420Rating: 3/5Verified average experience. works as described but not much to get excited about!
XXPhoenix007Rating: 5/5Verified Super smooth experience tbh. Had a small issue and support fixed it in like 20 mins ngl
NightBug88Rating: 2/5Verified Me cobraron de más y para pedir el reembolso es un calvario. No vuelvo ngl
NeonFrag_clipsRating: 4/5Verified good experience mostly. UI could be cleaner but functionality is all there tbh
fernanda_br02Rating: 3/5Verified Mixed feelings
decent product but the UI needs work. not terrible not great tbh
BlazeDragon88Rating: 4/5 Almost perfect
Pretty good overall, minor issues here and there but nothing dealbreaking. would recommend with caveats
GhostAce_officialRating: 2/5Verified Expected more
used to be good but they keep adding useless features and breaking the ones that worked. classic
EliteGlitch_xdRating: 4/5Verified Would recommend
mostly positive. had one issue that took a while to resolve but they did resolve it. would use again imo
NightDuke42Rating: 5/5 they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice personally
Commercial transparency
Public complaints about Farfetch
About
What is Farfetch? Farfetch is a global online marketplace founded in 2003, headquartered in London. It serves fashion consumers worldwide who are interested in luxury and designer items. The platform connects shoppers with a wide range of products from both established luxury houses and emerging designers. Farfetch caters to those seeking exclusive and high-end fashion styles in a digital format. How does it work? Farfetch operates as an online marketplace where customers browse and purchase luxury fashion items. Sellers, which include boutiques and brands from around the world, list their inventories on the platform. Customers can explore over 100,000 styles, place orders, and receive items with options like express delivery and convenient returns. The platform facilitates transactions and logistics but does not manufacture products itself. Products and services Farfetch offers a wide catalog of luxury fashion merchandise including apparel, footwear, bags, jewelry, and accessories. The marketplace features products from high-end brands and emerging designers globally. Its services include product discovery, online purchasing, express shipping, and return management. Farfetch provides a digital destination for consumers to access a curated selection of luxury fashion on a single platform.
Business Activity
Response rate: 0%
Review Sources
- verified: 45
- organic: 17
Filter by Rating
- 5 ★: 28 Reviews
- 4 ★: 14 Reviews
- 3 ★: 11 Reviews
- 2 ★: 6 Reviews
- 1 ★: 3 Reviews
Internet-sourced business information
Web Reputation
- Access to a wide selection of luxury and designer brands
- Convenient online shopping with global shipping options
- Hassle-free return policies for customer satisfaction
- Higher price points restrict accessibility to luxury segment
- Inventory dependent on third-party sellers, which may affect availability
- Shipping times and costs can vary depending on location
User questions
Why are so many users having issues with returns on Farfetch?
A lot of users have reported that returns can be confusing, with some getting wrong items or facing delays in processing their return requests. It's definitely been hit or miss for people, so if you're considering a purchase, just keep that in mind.
What should I do if I received the wrong item from Farfetch?
From what I've seen, customers recommend reaching out to Farfetch's customer service as soon as possible. They do seem to handle complaints pretty well, but it can be frustrating if you're stuck with the wrong item.
Is the ordering process on Farfetch really that smooth?
Most people say the ordering experience is generally user-friendly and they appreciate the variety of luxury items available. However, some have mentioned that it's not as straightforward if something goes wrong with your order.
Are there hidden fees when buying from Farfetch?
Some users have expressed concerns about potential hidden fees, especially related to shipping and returns. It’s a good idea to read the fine print on their site before making a purchase to avoid surprises.
How reliable are the sellers on Farfetch?
Many folks say the sellers usually come from reputable boutiques and brands, which helps, but experiences can vary. It's advisable to check seller ratings if you have concerns before placing your order.
What can I expect from Farfetch’s customer service?
Some people have reported that Farfetch's customer service can be pretty effective at resolving issues, while others had less favorable experiences. It seems to depend on the nature of your issue, but generally, they try to help.