solid product, would give 5 stars if support was faster. everything else is on point imo
Read 62 published reviews for Farfetch. See ratings, business responses, and signals available on GuardOpinion.
Website: farfetch.com
Category: shopping-fashion
City: London
Country: GB
Founded: 2003
Employees: 5,000-10,000
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScoresolid product, would give 5 stars if support was faster. everything else is on point imo
average experience. works as described but not much to get excited about!
Super smooth experience tbh. Had a small issue and support fixed it in like 20 mins ngl
Me cobraron de más y para pedir el reembolso es un calvario. No vuelvo ngl
good experience mostly. UI could be cleaner but functionality is all there tbh
decent product but the UI needs work. not terrible not great tbh
Pretty good overall, minor issues here and there but nothing dealbreaking. would recommend with caveats
used to be good but they keep adding useless features and breaking the ones that worked. classic
mostly positive. had one issue that took a while to resolve but they did resolve it. would use again imo
they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice personally
**What is Farfetch?** Farfetch is a global online marketplace founded in 2007, headquartered in London. It serves fashion consumers worldwide who are interested in luxury and designer items. The platform connects shoppers with a wide range of products from both established luxury houses and emerging designers. Farfetch caters to those seeking exclusive and high-end fashion styles in a digital format. **How does it work?** Farfetch operates as an online marketplace where customers browse and purchase luxury fashion items. Sellers, which include boutiques and brands from around the world, list their inventories on the platform. Customers can explore over 100,000 styles, place orders, and receive items with options like express delivery and convenient returns. The platform facilitates transactions and logistics but does not manufacture products itself. **Products and services** Farfetch offers a wide catalog of luxury fashion merchandise including apparel, footwear, bags, jewelry, and accessories. The marketplace features products from high-end brands and emerging designers globally. Its services include product discovery, online purchasing, express shipping, and return management. Farfetch provides a digital destination for consumers to access a curated selection of luxury fashion on a single platform.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
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A lot of users have reported that returns can be confusing, with some getting wrong items or facing delays in processing their return requests. It's definitely been hit or miss for people, so if you're considering a purchase, just keep that in mind.
From what I've seen, customers recommend reaching out to Farfetch's customer service as soon as possible. They do seem to handle complaints pretty well, but it can be frustrating if you're stuck with the wrong item.
Most people say the ordering experience is generally user-friendly and they appreciate the variety of luxury items available. However, some have mentioned that it's not as straightforward if something goes wrong with your order.
Some users have expressed concerns about potential hidden fees, especially related to shipping and returns. It’s a good idea to read the fine print on their site before making a purchase to avoid surprises.
Many folks say the sellers usually come from reputable boutiques and brands, which helps, but experiences can vary. It's advisable to check seller ratings if you have concerns before placing your order.
Some people have reported that Farfetch's customer service can be pretty effective at resolving issues, while others had less favorable experiences. It seems to depend on the nature of your issue, but generally, they try to help.