Top tier
arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery ngl
Glovo
Read 354 verified reviews for Glovo. See ratings, business responses, and what customers really think.
glovo.comBarcelona, ES
food-beverage
Founded: 2001
Employees: 10,000-15,000
Rating: 1.8/5Based on 354 Reviews
- 5 ★: 46 Reviews
- 4 ★: 15 Reviews
- 3 ★: 5 Reviews
- 2 ★: 5 Reviews
- 1 ★: 2 Reviews
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScoreCustomer reviews for Glovo
NightPixel666Rating: 5/5Verified matheus_br2023Rating: 5/5 Highly recommend
super fast delivery and the tracking is accurate. great experience overall!
BlazePhoenix2024Rating: 5/5Verified driver was professional, food packaging was solid, no issues. exactly what you want
DarkTiger88Rating: 5/5 Outstanding
super fast delivery and the tracking is accurate. great experience overall personally
xXFrag_tvRating: 5/5Verified Excellent!
super fast delivery and the tracking is accurate. great experience overall
DarkRaven_gamingRating: 4/5 Pretty good
solid service, just wish the delivery fee was lower. quality of the actual service is good though personally
RageShot_hdRating: 5/5 10/10
super fast delivery and the tracking is accurate. great experience overall personally
DarkFox420Rating: 5/5Verified super fast delivery and the tracking is accurate. great experience overall imo
ProRaven1337Rating: 5/5Verified Excelente
lo recomendé a mis amigos y todos quedaron igual de contentos que yo. no falla.
VoidFox100Rating: 2/5 wrong order delivered and support was useless. took an hour to get any help. wont use again fr
About Glovo: Reviews
Pros
- Wide coverage across multiple countries and cities.
- Fast delivery times with real-time order tracking.
- Access to a diverse range of products including food and groceries.
Cons
- Delivery fees and surge pricing can increase costs.
- Occasional delays due to courier availability and external factors.
- Service quality can vary between different cities and couriers.
Business Description
**What is Glovo?** Glovo is an on-demand delivery platform founded in 2015 in Barcelona, Spain. It operates internationally, providing delivery services connecting consumers with local stores and restaurants. The company employs over 10,000 people and focuses on efficient last-mile delivery. Glovo targets everyday consumers who want quick access to food, groceries, and other items. **How does it work?** Users order goods on Glovo’s app or website from a variety of merchants including restaurants and supermarkets. The platform assigns couriers to pick up and deliver ordered items quickly using an app-based logistics system. It operates through a network of independent couriers who fulfill orders on demand. Its technology integrates real-time tracking and order management to facilitate smooth delivery. **Products and services** Glovo offers delivery of food, groceries, pharmaceuticals, and other products from local shops and restaurants. Its services include express delivery within urban areas and an accessible mobile app for placing orders. The platform acts as a marketplace connecting consumers and diverse merchants with couriers. Glovo’s services emphasize convenience and speed for a wide range of everyday goods.
How is the GuardScore calculated?
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.
Learn more about GuardScorefood-deliveryon-demand-deliverylast-mile-logisticscourier-servicesmobile-app-deliverygrocery-deliveryrestaurant-delivery
Business activity: Glovo
Response rate: 0%
Frequently Asked Questions about Glovo
Why do I keep experiencing delivery delays with Glovo?
A lot of users have complained about their orders not being picked up for long periods, with some waiting over half an hour for a courier. Delivery delays seem to be a common frustration, especially during peak hours.
What's up with Glovo's discount policies? I never seem to get the discounts I expected.
Many users have reported issues where discounts were applied incorrectly or not at all when their orders arrived. It's not uncommon for people's orders to be processed without the promotions they saw while ordering.
Has anyone had trouble getting refunds from Glovo?
Several users have shared stories of their refund requests being denied. Most people have found that navigating their refund policies can be frustrating, and customer service often responds with generic automated replies.
Are there scams associated with Glovo's services?
Some users feel they've been scammed due to issues with pricing changes after placing an order. Reports suggest that users are sometimes charged different amounts than expected, leading to distrust.
How reliable are the couriers on Glovo?
Opinions are mixed; while some users praise the speed of deliveries, others have experienced long waits without a courier being assigned. Reliability can vary based on the time of day and location.
What should I do if my Glovo order never arrives?
If your order doesn't show up, a lot of users recommend contacting customer support, though many have reported slow responses. It's usually a good idea to keep an eye on your app for any updates on your order status.
