solid service, just wish the delivery fee was lower. quality of the actual service is good though
Glovo
Read 73 published reviews for Glovo. See ratings, business responses, and signals available on GuardOpinion.
4.3/5Based on 73 Reviews
Customer reviews for Glovo
giulia_mRating: 4/5Verified NeonByte100Rating: 4/5Verified solid service, just wish the delivery fee was lower. quality of the actual service is good though.
VoidKill_xdRating: 5/5 Absolutely love it
super fast delivery and the tracking is accurate. great experience overall ngl
NeonBeast777Rating: 4/5 solid service, just wish the delivery fee was lower. quality of the actual service is good though ngl
XXMage_ytRating: 3/5Verified food arrived cold and 20 mins late. driver was polite but the logistics seem off sometimes tbh
VoidFox100Rating: 2/5 wrong order delivered and support was useless. took an hour to get any help. wont use again fr
RageKing_gamingRating: 4/5Verified cuatro estrellas porque nada es perfecto pero esto se acerca bastante. buen producto ngl
XXLegend_fxRating: 1/5Verified Terrible
arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery fr
GhostHunter2025Rating: 5/5 arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery imo
ProRaven1337Rating: 5/5Verified Excelente
lo recomendé a mis amigos y todos quedaron igual de contentos que yo. no falla.
Commercial transparency
Public complaints about Glovo
About
What is Glovo? Glovo is an on-demand delivery platform founded in 2001 in Barcelona, Spain. It operates internationally, providing delivery services connecting consumers with local stores and restaurants. The company employs over 10,000 people and focuses on efficient last-mile delivery. Glovo targets everyday consumers who want quick access to food, groceries, and other items. How does it work? Users order goods on Glovo’s app or website from a variety of merchants including restaurants and supermarkets. The platform assigns couriers to pick up and deliver ordered items quickly using an app-based logistics system. It operates through a network of independent couriers who fulfill orders on demand. Its technology integrates real-time tracking and order management to facilitate smooth delivery. Products and services Glovo offers delivery of food, groceries, pharmaceuticals, and other products from local shops and restaurants. Its services include express delivery within urban areas and an accessible mobile app for placing orders. The platform acts as a marketplace connecting consumers and diverse merchants with couriers. Glovo’s services emphasize convenience and speed for a wide range of everyday goods.
Business Activity
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Review Sources
- verified: 46
- organic: 27
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Internet-sourced business information
Web Reputation
- Wide coverage across multiple countries and cities.
- Fast delivery times with real-time order tracking.
- Access to a diverse range of products including food and groceries.
- Delivery fees and surge pricing can increase costs.
- Occasional delays due to courier availability and external factors.
- Service quality can vary between different cities and couriers.
User questions
Why do I keep experiencing delivery delays with Glovo?
A lot of users have complained about their orders not being picked up for long periods, with some waiting over half an hour for a courier. Delivery delays seem to be a common frustration, especially during peak hours.
What's up with Glovo's discount policies? I never seem to get the discounts I expected.
Many users have reported issues where discounts were applied incorrectly or not at all when their orders arrived. It's not uncommon for people's orders to be processed without the promotions they saw while ordering.
Has anyone had trouble getting refunds from Glovo?
Several users have shared stories of their refund requests being denied. Most people have found that navigating their refund policies can be frustrating, and customer service often responds with generic automated replies.
Are there scams associated with Glovo's services?
Some users feel they've been scammed due to issues with pricing changes after placing an order. Reports suggest that users are sometimes charged different amounts than expected, leading to distrust.
How reliable are the couriers on Glovo?
Opinions are mixed; while some users praise the speed of deliveries, others have experienced long waits without a courier being assigned. Reliability can vary based on the time of day and location.
What should I do if my Glovo order never arrives?
If your order doesn't show up, a lot of users recommend contacting customer support, though many have reported slow responses. It's usually a good idea to keep an eye on your app for any updates on your order status.