driver was professional, food packaging was solid, no issues. exactly what you want
Grubhub
Read 47 published reviews for Grubhub. See ratings, business responses, and signals available on GuardOpinion.
3.8/5Based on 47 Reviews
Customer reviews for Grubhub
olivia_jRating: 5/5Verified ShadowFox2023Rating: 3/5 Average
food arrived cold and 20 mins late. driver was polite but the logistics seem off sometimes tbh
IceTitan_hdRating: 2/5Verified Has issues
wrong order delivered and support was useless. took an hour to get any help. wont use again ngl
NeonCode666Rating: 1/5Verified Muy mal
fraude total, pagué y no recibí nada. el soporte no responde. tuve que hacer una reclamación personally
xXMage_opRating: 5/5Verified Absolutely love it
arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery personally
xXFrag_ytRating: 5/5Verified Excelente servicio, los precios son justos y la calidad es buena. 100% recomendado personally
mehmet_tr_deRating: 1/5Verified Avoid
super fast delivery and the tracking is accurate. great experience overall fr
RageFrag42Rating: 5/5Verified super fast delivery and the tracking is accurate. great experience overall personally
EliteFox69Rating: 5/5 10/10
driver was professional, food packaging was solid, no issues. exactly what you want fr
ProRogue500Rating: 1/5Verified pésimo servicio, me dejaron sin solución durante semanas. no lo recomiendo a nadie fr
Commercial transparency
Public complaints about Grubhub
About
What is Grubhub? Grubhub is an American online and mobile food ordering and delivery platform founded in 2002. Headquartered in Chicago, Illinois, the company connects consumers with local restaurants and national chains for convenient meal ordering. Its target audience includes everyday consumers seeking to order food for delivery or pickup from local eateries and larger restaurant chains. Grubhub employs approximately 2,200 people and operates primarily within the United States. How does it work? Users access Grubhub’s platform via its website or mobile app to browse and select from participating restaurants near them. After choosing menu items, customers can place orders directly through the service for either delivery or takeout. Grubhub handles the order processing and often facilitates delivery logistics either through its own drivers or partner services. This model streamlines ordering by aggregating numerous dining options into a single interface. Products and services Grubhub offers a digital marketplace for restaurant food orders, combining menus, restaurant information, and user reviews. Its platform supports real-time order tracking, multiple payment methods, and scheduled orders. It facilitates both delivery and pickup orders and extends promotional offers and discounts to users. Grubhub also provides restaurant partners with tools to manage orders and increase reach to a broader customer base.
Business Activity
Response rate: 0%
Review Sources
- verified: 33
- organic: 14
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Internet-sourced business information
Web Reputation
- Wide variety of restaurant options including local and national chains.
- Convenient mobile and online ordering with real-time tracking.
- Supports both delivery and takeout orders.
- Delivery fees and service charges can sometimes be high.
- Quality of delivery service varies by location and driver availability.
- Not all restaurants in an area may be available on the platform.
User questions
Why is Grubhub's customer service so bad?
A lot of users have complained about Grubhub's customer service being really frustrating, with some saying it's the worst they've ever experienced. It seems like getting a clear answer or resolution can take forever, which is a huge turn-off for many.
Why does my food always arrive cold from Grubhub?
Honestly, a lot of folks mentioned that their food often arrives cold, like refrigerator cold. It seems to be a recurring issue that's making many rethink their orders.
What's up with Grubhub's refund policies?
Some users feel that Grubhub's refund policy is way too aggressive, giving out refunds that seem larger than necessary. This has caused confusion for many, especially if their orders get canceled unexpectedly.
Can I leave a complaint about a specific driver?
Yeah, folks have been asking how to leave feedback or complaints about specific drivers since their experiences can vary so much. However, it isn't always straightforward, and many wish Grubhub had a more transparent process for that.
Are the fees really higher when I order through Grubhub?
Some people have pointed out that Grubhub's fees can seem quite high, often referred to as a 'Grubhub tax.' This can make the total cost of ordering more than what you'd expect if you ordered directly from the restaurant.
Why does Grubhub have so many negative reviews from customers?
A ton of users have shared their frustrations in reviews, especially around issues like cold food and poor service. It's led to a pretty significant amount of negative feedback online, which you might notice if you check their ratings.