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Grubhub

Read 16493 verified reviews for Grubhub. See ratings, business responses, and what customers really think.

grubhub.com

Chicago, US

food-beverage

Founded: 2002

Employees: 2000-2499

Rating: 2.5/5Based on 16493 Reviews

GuardScore is based on recency, verified reviews, and review volume.

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Customer reviews for Grubhub

  1. mehmet_tr_deRating: 1/5Verified

    Avoid

    super fast delivery and the tracking is accurate. great experience overall fr

  2. DarkLynx_realRating: 4/5Verified

    generally quick and food usually arrives in good condition. one wrong item issue but resolved fast.

  3. xXMage_opRating: 5/5Verified

    Absolutely love it

    arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery personally

  4. GhostHunter1337Rating: 5/5Verified

    Outstanding

    arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery personally

  5. NightGamer42Rating: 3/5Verified

    Decent enough

    food arrived cold and 20 mins late. driver was polite but the logistics seem off sometimes ngl

  6. RageKing2023Rating: 4/5Verified

    Good overall

    solid service, just wish the delivery fee was lower. quality of the actual service is good though imo

  7. pedro2023Rating: 5/5Verified

    muy buena experiencia, recomendado al 100% sin ninguna duda ngl

  8. EliteFox69Rating: 5/5

    10/10

    driver was professional, food packaging was solid, no issues. exactly what you want fr

  9. NightBeast_playsRating: 5/5Verified

    driver was professional, food packaging was solid, no issues. exactly what you want imo

  10. DarkLord_twitchRating: 5/5Verified

    No complaints

    arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery!

About Grubhub: Reviews

Pros

  • Wide variety of restaurant options including local and national chains.
  • Convenient mobile and online ordering with real-time tracking.
  • Supports both delivery and takeout orders.

Cons

  • Delivery fees and service charges can sometimes be high.
  • Quality of delivery service varies by location and driver availability.
  • Not all restaurants in an area may be available on the platform.

Business Description

**What is Grubhub?** Grubhub is an American online and mobile food ordering and delivery platform founded in 2004. Headquartered in Chicago, Illinois, the company connects consumers with local restaurants and national chains for convenient meal ordering. Its target audience includes everyday consumers seeking to order food for delivery or pickup from local eateries and larger restaurant chains. Grubhub employs approximately 2,200 people and operates primarily within the United States. **How does it work?** Users access Grubhub’s platform via its website or mobile app to browse and select from participating restaurants near them. After choosing menu items, customers can place orders directly through the service for either delivery or takeout. Grubhub handles the order processing and often facilitates delivery logistics either through its own drivers or partner services. This model streamlines ordering by aggregating numerous dining options into a single interface. **Products and services** Grubhub offers a digital marketplace for restaurant food orders, combining menus, restaurant information, and user reviews. Its platform supports real-time order tracking, multiple payment methods, and scheduled orders. It facilitates both delivery and pickup orders and extends promotional offers and discounts to users. Grubhub also provides restaurant partners with tools to manage orders and increase reach to a broader customer base.

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Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.

Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.

Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.

Learn more about GuardScore
food-deliverymeal-orderingrestaurant-deliveryonline-food-orderingmobile-appdelivery-servicetakeout

Business activity: Grubhub

Response rate: 0%

Frequently Asked Questions about Grubhub

Why is Grubhub's customer service so bad?

A lot of users have complained about Grubhub's customer service being really frustrating, with some saying it's the worst they've ever experienced. It seems like getting a clear answer or resolution can take forever, which is a huge turn-off for many.

Why does my food always arrive cold from Grubhub?

Honestly, a lot of folks mentioned that their food often arrives cold, like refrigerator cold. It seems to be a recurring issue that's making many rethink their orders.

What's up with Grubhub's refund policies?

Some users feel that Grubhub's refund policy is way too aggressive, giving out refunds that seem larger than necessary. This has caused confusion for many, especially if their orders get canceled unexpectedly.

Can I leave a complaint about a specific driver?

Yeah, folks have been asking how to leave feedback or complaints about specific drivers since their experiences can vary so much. However, it isn't always straightforward, and many wish Grubhub had a more transparent process for that.

Are the fees really higher when I order through Grubhub?

Some people have pointed out that Grubhub's fees can seem quite high, often referred to as a 'Grubhub tax.' This can make the total cost of ordering more than what you'd expect if you ordered directly from the restaurant.

Why does Grubhub have so many negative reviews from customers?

A ton of users have shared their frustrations in reviews, especially around issues like cold food and poor service. It's led to a pretty significant amount of negative feedback online, which you might notice if you check their ratings.

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