gets the job done but the competition is catching up. needs to keep improving ngl
Hims
Read 92 published reviews for Hims. See ratings, business responses, and signals available on GuardOpinion.
4.1/5Based on 92 Reviews
Customer reviews for Hims
ProPlayerXXRating: 3/5 EliteKing2025Rating: 5/5Verified Excellent!
Super smooth experience tbh. Had a small issue and support fixed it in like 20 mins ngl
haruto2Rating: 1/5Verified literally the worst customer service ive ever experienced. rude, unhelpful, and slow. avoid ngl
NeonLegend77Rating: 5/5 Excellent!
Honestly one of the best platforms ive used in a while. delivery was fast and no issues at all 👍 ngl
IceKrakenXXRating: 4/5Verified 4 stars because nothing is perfect but this is close enough. happy customer overall.
ShadowWolf_playsRating: 5/5Verified Definately worth it. Been recommending it to everyone i know personally
NeonFragXxRating: 4/5Verified Almost perfect
solid product, would give 5 stars if support was faster. everything else is on point imo
EliteSpecter500Rating: 5/5Verified Definately worth it. Been recommending it to everyone i know fr
NeonSniper_ggRating: 4/5Verified does its job well, pricing is fair. a few rough edges but nothing major. good overall tbh
GhostDragon_tvRating: 4/5Verified 4 stars because nothing is perfect but this is close enough. happy customer overall
Commercial transparency
Public complaints about Hims
About
What is Hims? Hims is a telehealth company founded in 1997 and headquartered in San Francisco, California. It focuses on providing medical products and services specifically for men's health issues. The company targets male consumers looking for accessible healthcare solutions for conditions such as hair loss, erectile dysfunction, and skincare concerns. Hims aims to reduce stigma around men’s health and make healthcare more approachable. It operates primarily through a digital platform where users can access licensed medical professionals online. How does it work? Hims provides users with the ability to consult licensed medical professionals via telehealth technology through an online platform. Customers can request diagnosis, prescriptions, and personalized treatment plans remotely. The company also ships prescription and over-the-counter products directly to customers’ homes. This model eliminates the need for in-person doctor visits, offering convenience and confidentiality. The platform integrates health screenings, professional consultations, and product delivery to create a streamlined user experience. Products and services Hims offers a range of services including telehealth consultations, prescription medications, and personal care products designed for men. Their product categories include treatments for hair loss, erectile dysfunction, skincare products, and general wellness supplements. The platform provides medical assessments and prescriptions which are fulfilled by licensed pharmacies. Products are delivered through direct-to-consumer shipping. The service operates within the telemedicine legal framework to ensure compliance and safety.
Business Activity
Response rate: 0%
Review Sources
- verified: 66
- organic: 26
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- 5 ★: 52 Reviews
- 4 ★: 14 Reviews
- 3 ★: 16 Reviews
- 2 ★: 4 Reviews
- 1 ★: 6 Reviews
Internet-sourced business information
Web Reputation
- Convenient telehealth access without in-person visits
- Discreet home delivery of prescription and OTC products
- Focused approach to men's health reduces stigma
- Limited to men’s health, not offering services for other populations
- Some users may require follow-up in-person care not provided
- Prescription fulfillment depends on telehealth regulations varying by state
User questions
Does Hims really work for hair loss?
A lot of guys have mixed experiences with Hims for hair loss. Some say they've seen decent results, but others are not as impressed and feel it didn't help with their shedding. So, it really varies from person to person.
What are the customer service issues with Hims?
Some users have reported frustrating experiences with Hims' customer service, mentioning slow responses and difficulties in getting help with their orders. It seems like if you run into a problem, you might have to be patient.
How do I cancel my Hims subscription?
Many people have said that cancelling your subscription can be tricky if you don't do it in time, usually at least 10 days before renewal. A few users found the cancellation process confusing, so it's a good idea to keep track of your timeline.
Are Hims products worth the hype?
Opinions on Hims products are all over the place. Some guys feel the products are effective and convenient, while others are skeptical about the efficacy. You might want to do a little research based on what you're looking for.
What if I have issues with Hims billing?
There are reports from users who've faced unexpected charges or issues with billing cycles. It's best to keep an eye on your account and reach out to customer service quickly if something seems off.
Is Hims' telehealth service easy to use?
A lot of users found the telehealth process pretty straightforward, which is a major plus. The ability to consult with a licensed professional from home is well-received, but some have mentioned hiccups in scheduling.