the AI features for email personalization and lead scoring are legitimately impressive
Read 71 published reviews for Hubspot. See ratings, business responses, and signals available on GuardOpinion.
Website: hubspot.com
Category: technology-software
City: Cambridge
Country: US
Founded: 2005
Employees: 5001-10000
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScorethe AI features for email personalization and lead scoring are legitimately impressive
best CRM investment we made. integrations work well and the reports are actually actionable personally
solid CRM, reporting is strong. the mobile app could use some work but core features are excellent!
powerful but very expensive at scale. pricing model punishes growth which is frustrating imo
the AI features for email personalization and lead scoring are legitimately impressive
Excelente servicio, los precios son justos y la calidad es buena. 100% recomendado
best CRM investment we made. integrations work well and the reports are actually actionable
completely transformed our sales pipeline. visibility is incredible and the automation saves hours weekly ngl
completely transformed our sales pipeline. visibility is incredible and the automation saves hours weekly fr
best CRM investment we made. integrations work well and the reports are actually actionable ngl
**What is HubSpot?** HubSpot is a software company founded in 2006 and headquartered in Cambridge, Massachusetts. It provides a range of customer relationship management (CRM) and business growth software products. HubSpot's primary audience includes businesses of various sizes seeking to automate and streamline marketing, sales, and customer service processes. With over 8,000 employees, HubSpot serves a global market through its subscription-based SaaS offerings. **How does it work?** HubSpot operates as a cloud-based platform where users can access integrated modules for CRM, inbound marketing, sales automation, and customer service support. Businesses can use the software to manage contacts, automate marketing campaigns, track sales leads, and support customers using a centralized system. The platform integrates with various third-party applications, allowing tailored workflows and data sharing for improved operational outcomes. **Products and services** HubSpot offers software solutions including CRM tools, marketing automation, sales automation, customer service management, and analytics. Its products allow businesses to capture leads, nurture customer relationships, personalize communications, and measure performance across marketing and sales channels. The platform is subscription-based and targets various business sectors requiring digital tools for customer acquisition and retention.
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Learn more about GuardScoreResponse rate: 0%
A lot of users have been saying that the quality of customer support has really gone downhill. Many report unresponsive representatives and long wait times, which can be super frustrating when you need help.
Honestly, some folks feel the basic features just don't cut it, and upgrading is necessary for decent service and functionalities. But the higher costs can be tough to swallow if you're already having support issues.
Yeah, many users have mentioned constantly being assigned new reps, which can be really confusing and frustrating when you're trying to resolve ongoing issues. It feels like starting from scratch every time.
Some users talk about minor UI complaints adding up to a frustrating experience, like navigation hiccups or cluttered layouts. It can make using the platform less intuitive.
A lot of long-time users have expressed disappointment in the support quality, citing problems like not getting callbacks or delayed responses. This makes it hard to trust that help will be there when you need it.
That's what a good number of users are saying. They feel the basic offerings aren't very effective and you really need to commit to a higher tier to get the value you expect.