the AI features for email personalization and lead scoring are legitimately impressive
Hubspot
Read 71 published reviews for Hubspot. See ratings, business responses, and signals available on GuardOpinion.
3.6/5Based on 71 Reviews
Customer reviews for Hubspot
StormPixel_ggRating: 5/5Verified NightLegend77Rating: 1/5Verified Avoid
best CRM investment we made. integrations work well and the reports are actually actionable personally
RageBear_twitchRating: 4/5Verified Would recommend
solid CRM, reporting is strong. the mobile app could use some work but core features are excellent!
DarkViperXxRating: 3/5Verified Average
powerful but very expensive at scale. pricing model punishes growth which is frustrating imo
ElitePanda42Rating: 5/5Verified Absolutely love it
the AI features for email personalization and lead scoring are legitimately impressive
VoidKnight_tvRating: 5/5Verified 10/10
Excelente servicio, los precios son justos y la calidad es buena. 100% recomendado
DarkSnake420Rating: 1/5 best CRM investment we made. integrations work well and the reports are actually actionable
ShadowFox420Rating: 5/5 Excellent!
completely transformed our sales pipeline. visibility is incredible and the automation saves hours weekly ngl
ProWarrior_proRating: 1/5Verified completely transformed our sales pipeline. visibility is incredible and the automation saves hours weekly fr
XXPixel_proRating: 2/5 best CRM investment we made. integrations work well and the reports are actually actionable ngl
Commercial transparency
Public complaints about Hubspot
About
What is HubSpot? HubSpot is a software company founded in 2005 and headquartered in Cambridge, Massachusetts. It provides a range of customer relationship management (CRM) and business growth software products. HubSpot's primary audience includes businesses of various sizes seeking to automate and streamline marketing, sales, and customer service processes. With over 8,000 employees, HubSpot serves a global market through its subscription-based SaaS offerings. How does it work? HubSpot operates as a cloud-based platform where users can access integrated modules for CRM, inbound marketing, sales automation, and customer service support. Businesses can use the software to manage contacts, automate marketing campaigns, track sales leads, and support customers using a centralized system. The platform integrates with various third-party applications, allowing tailored workflows and data sharing for improved operational outcomes. Products and services HubSpot offers software solutions including CRM tools, marketing automation, sales automation, customer service management, and analytics. Its products allow businesses to capture leads, nurture customer relationships, personalize communications, and measure performance across marketing and sales channels. The platform is subscription-based and targets various business sectors requiring digital tools for customer acquisition and retention.
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Review Sources
- verified: 51
- organic: 20
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Internet-sourced business information
Web Reputation
- Comprehensive all-in-one CRM and marketing platform
- Strong integration capabilities with third-party tools
- User-friendly interface with extensive educational resources
- Cost can escalate with higher-tier plans and add-ons
- Limited customization for complex enterprise needs
- Occasional learning curve for advanced feature utilization
User questions
Why is HubSpot's customer service so bad lately?
A lot of users have been saying that the quality of customer support has really gone downhill. Many report unresponsive representatives and long wait times, which can be super frustrating when you need help.
Is it worth it to upgrade to HubSpot's top-tier subscription?
Honestly, some folks feel the basic features just don't cut it, and upgrading is necessary for decent service and functionalities. But the higher costs can be tough to swallow if you're already having support issues.
Has anyone else experienced a revolving door of HubSpot reps?
Yeah, many users have mentioned constantly being assigned new reps, which can be really confusing and frustrating when you're trying to resolve ongoing issues. It feels like starting from scratch every time.
What are the common UI issues people have with HubSpot?
Some users talk about minor UI complaints adding up to a frustrating experience, like navigation hiccups or cluttered layouts. It can make using the platform less intuitive.
Why do so many users feel skeptical about HubSpot's customer support?
A lot of long-time users have expressed disappointment in the support quality, citing problems like not getting callbacks or delayed responses. This makes it hard to trust that help will be there when you need it.
Is HubSpot really bad unless you're on a premium plan?
That's what a good number of users are saying. They feel the basic offerings aren't very effective and you really need to commit to a higher tier to get the value you expect.