sin palabras, el mejor servicio que he recibido en mucho tiempo. volvería sin dudarlo fr
Ifood
Read 54 published reviews for Ifood. See ratings, business responses, and signals available on GuardOpinion.
3.8/5Based on 54 Reviews
Customer reviews for Ifood
GhostBlade_ggRating: 5/5Verified IceLegend777Rating: 2/5 Support took 5 days to reply and then just closed my ticket without fixing anything. joke of a company tbh
DarkRogue1337Rating: 5/5 been using this for like 6 months now and cant complain. does what it says on the tin fr
charlotte_uk2020Rating: 2/5 charged me twice and getting a refund is like pulling teeth. avoid personally
GhostBlade_liveRating: 3/5 used to be better tbh. feels like development slowed down. still functional just not exciting fr
StormEagle_liveRating: 4/5 Pretty good
good value for money, does what i need. onboarding could be better but im happy now tbh
ProWizard77Rating: 5/5Verified Outstanding
been around for a while so theyve had time to get it right and it shows. polished experience tbh
ali_tr_ukRating: 5/5Verified Not gonna lie i was skeptical at first but its actually really good. prices are fair too!
david_brRating: 4/5Verified solid product, would give 5 stars if support was faster. everything else is on point fr
IceKnight_gamingRating: 2/5Verified Support took 5 days to reply and then just closed my ticket without fixing anything. joke of a company ngl
Commercial transparency
Public complaints about Ifood
About
What is iFood? iFood is an online food delivery company established in 1996 and headquartered in Osasco, Brazil. The company operates a digital platform that connects consumers with a wide variety of local restaurants. Its primary target audience is individual consumers looking to conveniently order food for delivery. iFood employs over 10,000 people, supporting its extensive operations across Brazil. How does it work? Consumers access iFood's platform via its website or mobile app to browse restaurant menus and place orders. The technology platform facilitates order processing, payment, and delivery coordination between restaurants and customers. Once an order is placed, iFood manages the logistics to ensure timely delivery, typically by using a network of delivery drivers. The platform aggregates restaurant options, supporting diverse choices for users. Products and services iFood offers online food ordering and delivery services from a wide range of restaurants. It operates a digital marketplace where restaurant menus are available for browsing, and orders can be placed for delivery or sometimes pickup. The platform supports payment processing and customer service related to orders. Its main product is the service of enabling convenient access to local food delivery in multiple Brazilian cities.
Business Activity
Response rate: 0%
Review Sources
- verified: 32
- organic: 22
Filter by Rating
- 5 ★: 23 Reviews
- 4 ★: 15 Reviews
- 3 ★: 5 Reviews
- 2 ★: 6 Reviews
- 1 ★: 5 Reviews
Internet-sourced business information
Web Reputation
- Wide selection of restaurants covering many Brazilian cities
- User-friendly mobile app and website for convenient food ordering
- Operates a large delivery network ensuring timely food delivery
- Delivery fees can be high depending on location and restaurant
- Service quality varies by city and individual delivery drivers
- Occasional order delays during peak hours or high demand
User questions
Why is my delivery late or not showing up?
A lot of people have complained about delayed deliveries with iFood, and it seems it happens more often than you'd think. Sometimes the restaurant prepares the order on time, but the delivery drivers can be slow or unresponsive, leading to frustration.
What should I do if I have a problem with my order?
If you run into issues, people suggest using the iFood app to lodge a complaint, but some have found their customer service unhelpful. Reports of denied refunds or lack of responses are common, so be prepared for that.
Are the restaurant fees really that high?
Yes, many users talk about the high fees that iFood charges restaurants and delivery drivers. Some feel this unfairly affects the overall quality of service and food prices, which is a concern for a lot of people.
How do I get a refund from iFood?
Getting a refund can be tricky; a number of users have mentioned their requests being denied after they reported issues. It's worth trying to escalate through the app, but don't be surprised if you face hiccups along the way.
Is it worth ordering from iFood or should I call the restaurant directly?
Many users say they prefer calling restaurants directly due to frequent problems with iFood, like wrong or late orders. If you want a smoother experience, it might be better to bypass iFood altogether if possible.
Has anyone else experienced scams through iFood?
Some users have shared experiences of scams related to iFood orders, particularly involving delivery mishaps or issues when seeking help. It's a good idea to stay cautious and share any alarming experiences you have with the community.