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Impact

Read 238 verified reviews for Impact. See ratings, business responses, and what customers really think.

impact.com

Boston, US

technology-software

Founded: 1992

Employees: 1001-5000

Rating: 2.3/5Based on 238 Reviews

GuardScore is based on recency, verified reviews, and review volume.

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Customer reviews for Impact

  1. EliteHack42Rating: 5/5Verified

    No complaints

    the support team actually knows what theyre doing. had my issue resolved in one chat session. rare tbh

  2. EliteKing_tvRating: 3/5Verified

    Some things work well, others not so much. 3 stars feels about right tbh

  3. EliteShot2023Rating: 5/5Verified

    been around for a while so theyve had time to get it right and it shows. polished experience fr

  4. ShadowBeast_fxRating: 5/5Verified

    10/10

    el soporte es muy atento y resuelven las dudas rápido. eso genera mucha confianza personally

  5. ProTiger1337Rating: 2/5Verified

    Not great

    charged me twice and getting a refund is like pulling teeth. avoid tbh

  6. yuna007Rating: 5/5Verified

    10/10

    lowkey underrated tbh. doesnt get the hype but quality is there. definitely recommend!

  7. GrumpyCat42Rating: 2/5Verified

    used to be good but they keep adding useless features and breaking the ones that worked. classic

  8. StormHunter2023Rating: 5/5Verified

    La verdad que me sorprendió para bien. Pensé que iba a ser como las demás y no, funciona de lujo imo

  9. xXHackXxRating: 5/5Verified

    Una pasada

    Muy buena plataforma, llevo meses usándola y sin problemas. Lo recomiendo ngl

  10. ShadowFrag42Rating: 5/5Verified

    No complaints

    the support team actually knows what theyre doing. had my issue resolved in one chat session. rare!

About Impact: Reviews

Pros

  • Centralizes multiple partnership types (affiliates, influencers) into one platform
  • Automates commission and payment workflows
  • Provides comprehensive real-time reporting and analytics

Cons

  • Platform complexity may require a learning curve for new users
  • Pricing can be high compared to simpler affiliate management tools
  • Primarily geared toward large businesses, less suitable for small enterprises

Business Description

**What is Impact?** Impact is a partnership management platform founded in 2008 and headquartered in Boston, Massachusetts. It targets businesses looking to automate and manage their affiliate, influencer, and referral partnerships. The company employs between 1,001 and 5,000 staff members. Its services focus on providing a unified system for partnership automation and tracking. **How does it work?** The platform integrates various types of partnerships, including affiliates and influencers, into a centralized system that automates workflows and tracking. Users can manage, measure, and optimize their partnerships via the platform's dashboard and tools. It supports automation of commissions, real-time reporting, and analytics, facilitating scalable and efficient partnership marketing. The software is designed primarily for business customers (brands and publishers). **Products and services** Impact offers SaaS-based software for partnership management, including affiliate marketing, influencer marketing, and referral programs. The platform automates partner recruitment, engagement, payment, and performance analytics. It provides tools for tracking clicks, conversions, and commissions across multiple partnership channels. The services help businesses optimize the effectiveness of their partnership programs through data-driven insights and automation capabilities.

How is the GuardScore calculated?

Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.

Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.

Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.

Learn more about GuardScore
partnership-automationaffiliate-marketinginfluencer-marketingreferral-programssaas-softwaremarketing-analyticscommission-tracking

Business activity: Impact

Response rate: 0%

Frequently Asked Questions about Impact

Why is the customer service response time with Impact so slow?

A lot of folks have mentioned that it can take a while to get a response from customer service. It seems like there are issues with staff availability and responsiveness, which can be frustrating when you need help.

Why are some affiliate links broken on Impact?

Some users have reported running into broken affiliate links, which can be a real headache. This seems to happen occasionally and can affect tracking and commissions, so it’s a frustrating issue for many.

Is Impact user-friendly for influencers?

Honestly, many influencers find Impact to be not very user-friendly. The process of creating affiliate links is often described as unnecessarily complicated, making it tough for new users to navigate.

What do users say about the professionalism of Impact's staff?

There are quite a few complaints about unprofessional interactions with staff at Impact. Many users have shared experiences where they felt the support was lacking, which can leave a bad impression.

Are there any ongoing issues with Impact's platform performance?

It looks like some users have faced mixed reviews regarding the platform's performance. While many appreciate the tracking capabilities, others still deal with performance issues and unexpected glitches.

Why was my application to join Impact rejected?

Several users have shared that their applications to become partners were rejected for various reasons, like not meeting MSA standards. If that happens, it’s usually suggested to check your website’s compliance or consider reapplying later.

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