Regular
regular, funciona pero no destaca. para el precio que tiene esperaba algo mejor.
Read 4345 verified reviews for Intercom. See ratings, business responses, and what customers really think.
intercom.comSan Francisco, US
technology-software
Founded: 1993
Employees: 501-1000
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScoreregular, funciona pero no destaca. para el precio que tiene esperaba algo mejor.
solid platform, good features. reporting could be more customizable but gets the job done!
our customer satisfaction scores went up immediately after switching to this. the difference is real ngl
cuatro estrellas porque nada es perfecto pero esto se acerca bastante. buen producto
complete disaster to implement. data migration failed, support was no help, lost weeks of productivity personally
**What is Intercom?** Intercom is a technology company founded in 2011 and headquartered in San Francisco, specializing in customer communication solutions. It focuses on enabling businesses to interact with their customers through real-time messaging. The platform caters mainly to companies that want to improve customer support and engagement. Intercom employs around 1,000 people and operates primarily in the SaaS category. **How does it work?** Intercom offers a suite of messaging tools including chatbots and live chat functionalities integrated into websites and apps. It uses automation features to personalize messaging and route inquiries to the appropriate teams. The platform supports sales, marketing, and support teams by enabling user segmentation and tailored communication. Intercom's system is cloud-based, allowing clients to manage customer interactions from a unified interface. **Products and services** Intercom provides software products for customer messaging and engagement, including chatbot automation, live chat, and customer support tools. These products allow businesses to drive user engagement and manage conversations in real-time. Its offerings cover marketing, sales, and support functionalities designed for a business audience. The platform is available as a subscription service with various tiers suited for different business needs.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
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Learn more about GuardScoreResponse rate: 0%
A lot of users mention they've had frustrating experiences with customer support, feeling like responses were inadequate or slow. It seems there's a bit of irony in having a support tool that struggles with support itself.
Some users think the pricing is pretty steep, especially with recent increases. While a few are okay with price hikes, many feel that the value doesn't match up with what they're paying.
Opinions on the chatbot functionality are mixed. Some have found them helpful for basic inquiries, while others think they fall short, especially in managing sensitive topics like billing.
Several users have brought up what's being called 'AI Tax', where they feel the automation doesn't always deliver the right support. It's not uncommon for folks to get stuck with generic replies instead of proper help.
There are complaints about how the system handles refund requests, with some users feeling like bots give misleading confirmations. It can be a hassle when sensitive issues aren't handled effectively.
Many users appreciate the real-time chat options, stating it helps improve engagement with customers. However, some do wish the functionality was better integrated with other support tools.