super fast delivery and the tracking is accurate. great experience overall.
Read 85 published reviews for Justeat. See ratings, business responses, and signals available on GuardOpinion.
Website: justeat.com
Category: food-beverage
City: Amsterdam
Country: GB
Founded: 2001
Employees: 10,000-20,000
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScoresuper fast delivery and the tracking is accurate. great experience overall.
driver was professional, food packaging was solid, no issues. exactly what you want fr
wrong order delivered and support was useless. took an hour to get any help. wont use again
Prometían mucho y al final es lo mismo de siempre. Decepcionante!
generally quick and food usually arrives in good condition. one wrong item issue but resolved fast
driver was professional, food packaging was solid, no issues. exactly what you want tbh
driver was professional, food packaging was solid, no issues. exactly what you want!
super fast delivery and the tracking is accurate. great experience overall!
food arrived cold and 20 mins late. driver was polite but the logistics seem off sometimes.
La verdad que me sorprendió para bien. Pensé que iba a ser como las demás y no, funciona de lujo imo
**What is Just Eat?** Just Eat is an online platform established in 2000 that operates from Amsterdam. It focuses on the food delivery industry by linking customers with a range of local restaurants and takeaway services. Its audience primarily includes consumers wanting convenient meals delivered to their homes and restaurants wishing to expand their order base. The company employs approximately 20,000 people and operates internationally in multiple markets. **How does it work?** The platform allows consumers to browse local restaurant menus, place orders, and pay online for food delivery or takeaway. Just Eat manages the digital interface and payment processing, while restaurants prepare the food for customers. Delivery logistics can be handled by the restaurants themselves or through third-party couriers, depending on the location. The service is accessible via a website and mobile applications, providing user reviews and order tracking features. **Products and services** Just Eat offers a digital marketplace for food delivery and takeaway orders from a variety of local restaurants. Users can search for cuisines, browse menus, place orders, and make payments securely online. The platform supports multiple devices, including smartphones and desktops, and integrates rating and review systems for consumer feedback. It does not itself prepare or deliver food but facilitates transactions between customers and food providers.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.
Volume · More reviews can make the score more stable, but it remains an informational signal.
Learn more about GuardScoreResponse rate: 0%
A lot of people have pointed out that the recent changes to Just Eat's review system have made it harder to trust the feedback on restaurants. Users miss the personal reviews, and many have complained about a lack of transparency in the ratings.
Some users have mentioned that getting a response from Just Eat about late deliveries is hit or miss. A few have received small refunds, but others felt that the compensation didn’t match the inconvenience.
Honestly, customer service seems to be a weak spot for Just Eat. Many people reported frustration trying to reach someone for help, often ending up speaking to a chatbot that doesn’t solve real issues.
Users are expressing their dissatisfaction over Just Eat removing user-submitted reviews, which many found helpful for choosing restaurants. The change has led some to avoid using the app altogether.
Some folks have had real trouble contacting Just Eat directly, with many noting that it feels like they're 'uncontactable'. It seems like a common complaint that once there’s a problem, it’s hard to get any help.
A lot of users have complained about the refund process being slow and often unsatisfactory. People reported getting lower amounts back than what they felt was appropriate for their issues.