Good overall
does its job well, pricing is fair. a few rough edges but nothing major. good overall personally
Kucoin
Read 75 published reviews for Kucoin. See ratings, business responses, and signals available on GuardOpinion.
4.1/5Based on 75 Reviews
Customer reviews for Kucoin
StormWarrior100Rating: 4/5Verified marco_jRating: 3/5 gets the job done but the competition is catching up. needs to keep improving ngl
thabo10Rating: 5/5Verified Muy contento. Llegó antes de lo esperado y todo en perfectas condiciones tbh
NightQueen_clipsRating: 4/5Verified Would recommend
Pretty good overall, minor issues here and there but nothing dealbreaking. would recommend with caveats
IceSnake99Rating: 2/5Verified el soporte es inexistente, llevan días sin contestar mi ticket. inaceptable imo
ProHydra_playsRating: 5/5Verified been using this for like 6 months now and cant complain. does what it says on the tin.
BlazePanda_ggRating: 5/5Verified been around for a while so theyve had time to get it right and it shows. polished experience ngl
DarkBug42Rating: 5/5 No complaints
been using this for like 6 months now and cant complain. does what it says on the tin ngl
DarkSpecter_clipsRating: 5/5Verified Excelente servicio, los precios son justos y la calidad es buena. 100% recomendado fr
ProKraken2025Rating: 5/5 been using this for like 6 months now and cant complain. does what it says on the tin tbh
Commercial transparency
Public complaints about Kucoin
About
What is KuCoin? KuCoin is a cryptocurrency exchange founded in 2013 and headquartered in Mahe, Seychelles. It serves as a digital platform where users can buy, sell, and trade a wide array of cryptocurrency assets ranging from well-known coins like Bitcoin and Ethereum to over 1000 alternative cryptocurrencies. The platform targets individual consumers and crypto traders who seek access to global blockchain markets through a comprehensive exchange. How does it work? KuCoin works by providing a web-based and mobile interface where users create accounts to securely trade cryptocurrencies. It supports multiple trading pairs and uses matching engine technology to execute trades at current market prices. The exchange also provides wallets for users to store digital assets, and it applies security protocols to protect transactions and user information. KuCoin enables access to the Web3 ecosystem by listing new blockchain tokens and decentralized finance (DeFi) projects. Products and services KuCoin offers cryptocurrency trading services including spot trading, futures contracts, and margin trading. It allows users to deposit, withdraw, and store cryptocurrency assets on its platform. The exchange supports over 1000 altcoins and provides tools such as market charts, order books, and transaction histories for trading analysis. KuCoin also offers staking and lending features, as well as APIs for algorithmic trading.
Business Activity
Response rate: 0%
Review Sources
- verified: 59
- organic: 16
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Internet-sourced business information
Web Reputation
- Wide selection of over 1000 cryptocurrencies and trading pairs
- User-friendly interface with advanced trading tools
- Supports multiple trading types including futures and margin trading
- Based in Seychelles, which may concern users preferring exchanges under stricter regulations
- Customer support response time can vary and sometimes slow
- Crypto trading carries inherent financial risks and volatility
User questions
Why is KuCoin known for bad customer support?
A lot of users complain that customer support is pretty unhelpful and just repeats the same generic answers. Many feel that their issues are not taken seriously, which has led to a lot of frustration.
What should I do if my KuCoin withdrawal gets frozen?
Some people have had their withdrawals frozen for days or even weeks, and dealing with support doesn't seem to help much. If this happens, it's best to keep trying to reach out to them, but don't expect quick responses.
Are there hidden fees when trading on KuCoin?
Users have raised concerns about unexpected fees, particularly when using features like margin and futures trading. It might not be super clear upfront, so it's good to double-check the fee structure before jumping in.
Is KuCoin a safe platform to trade cryptocurrencies?
Many users have expressed concerns about the safety of KuCoin due to reports of selective scams and security issues. While some people have had positive experiences, it's important to do your own research and stay cautious.
What are users saying about KuCoin's trading features?
People have mixed feelings about the trading features like margin and futures. Some find them useful, while others have reported issues related to liquidation and transparency during trades.
Why do some users refer to KuCoin as a scam?
There are several threads where users claim they've lost funds due to unexpected issues with the platform, like liquidations or frozen accounts. This has led to a lot of distrust and accusations of KuCoin being a scam.