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Mailchimp

Read 19728 verified reviews for Mailchimp. See ratings, business responses, and what customers really think.

mailchimp.com

Atlanta, US

technology-software

Founded: 2001

Employees: 1000+

Rating: 4.2/5Based on 19728 Reviews

GuardScore is based on recency, verified reviews, and review volume.

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Customer reviews for Mailchimp

  1. StormBug99Rating: 4/5Verified

    Almost perfect

    the core product is great. the extra stuff (billing, account management) could be smoother fr

  2. BlazeWarrior_clipsRating: 3/5Verified

    average experience. works as described but not much to get excited about.

  3. xXPixel_liveRating: 3/5Verified

    gets the job done but the competition is catching up. needs to keep improving personally

  4. xXKing_clipsRating: 4/5Verified

    solid product, would give 5 stars if support was faster. everything else is on point personally

  5. RagePanda777Rating: 4/5Verified

    Would recommend

    good experience mostly. UI could be cleaner but functionality is all there tbh

  6. NeonPixel9999Rating: 4/5

    mostly positive. had one issue that took a while to resolve but they did resolve it. would use again personally

  7. GhostDuke_ytRating: 2/5

    Has issues

    the downgrading is real. every update seems to make things worse. losing patience with this imo

  8. RageNode500Rating: 5/5Verified

    lowkey underrated tbh. doesnt get the hype but quality is there. definitely recommend!

  9. NightPixel500Rating: 3/5Verified

    Podría mejorar

    regular, funciona pero no destaca. para el precio que tiene esperaba algo mejor!

  10. BlazeHawk100Rating: 5/5

    they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice ngl

About Mailchimp: Reviews

Pros

  • User-friendly platform with intuitive email campaign design tools
  • Provides powerful automation and segmentation features
  • Offers free tier option suitable for startups and small businesses

Cons

  • Pricing can become expensive for larger contact lists
  • Limited advanced customization options compared to some competitors
  • Customer support quality varies and may be slow at times

Business Description

**What is Mailchimp?** Mailchimp is a company founded in 2001, headquartered in Atlanta, Georgia. It specializes in providing email marketing services primarily to businesses seeking to engage their customers digitally. The company focuses on helping organizations of various sizes optimize their marketing efforts through automated and targeted email campaigns. In 2021, Mailchimp was acquired by Intuit, enhancing its capabilities within a larger suite of business software products. **How does it work?** Mailchimp operates as a software-as-a-service (SaaS) platform that allows users to design, send, and analyze email marketing campaigns. Businesses can easily set up accounts, import contact lists, and use customizable email templates to communicate with their audiences. The platform also includes data-driven tools and artificial intelligence features that support customer segmentation and campaign personalization. Reporting tools are provided to track campaign performance and optimize future outreach. **Products and services** Mailchimp provides a range of marketing automation services centered on email marketing. This includes email campaign creation, audience management, behavioral targeting, and analytics dashboards. Additionally, it offers integrations with e-commerce platforms and other marketing tools to help businesses manage customer relationships across multiple channels. The platform is subscription-based with various tiers that cater to different business sizes and needs.

How is the GuardScore calculated?

Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.

Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.

Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.

Learn more about GuardScore
email-marketingmarketing-automationsaas-softwarecustomer-segmentationdigital-marketingcampaign-managementanalytics-reporting

Business activity: Mailchimp

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Frequently Asked Questions about Mailchimp

Why did my Mailchimp account get blocked without warning?

A lot of users have reported that their accounts were blocked due to vague compliance issues or spam flags, often without clear explanations. It can be super frustrating, especially if you've used the service for a long time without problems.

What should I do if my Mailchimp stats look suspicious?

Some users have expressed concerns about the accuracy of Mailchimp's stats, claiming they might be affected by spam bots. If you notice anything odd, it might be worth reaching out to customer support for clarification.

Has anyone else received compliance warnings from Mailchimp?

Yeah, several users have reported getting compliance warnings even after years of using the service without issues. It seems like these warnings can sometimes come out of the blue, which is really frustrating.

Is Mailchimp's support helpful when accounts are blocked?

Many users find Mailchimp's support lacking when it comes to resolving issues with blocked accounts. While some have had decent experiences, others report long wait times and unclear resolutions.

How can I avoid getting flagged for spam with Mailchimp?

To avoid flags, it's generally recommended to keep your email lists clean and ensure engagement from your subscribers. However, even with that, some users still find themselves getting flagged, so it can be hit or miss.

Why are there so many complaints about Mailchimp lately?

Recent changes to Mailchimp's policies and their stricter compliance measures have led several long-term users to voice their frustrations. Many feel that the platform is becoming less user-friendly and more focused on compliance than customer satisfaction.

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