Expected more
quality of the item was way below what was shown in photos. took 3 weeks to arrive too. disappointing
Read 88 published reviews for Mercadolibre. See ratings, business responses, and signals available on GuardOpinion.
Website: mercadolibre.com
Category: e-commerce-retail
City: Montevideo
Country: AR
Founded: 1999
Employees: 100,000-150,000
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScorequality of the item was way below what was shown in photos. took 3 weeks to arrive too. disappointing
Me cobraron de más y para pedir el reembolso es un calvario. No vuelvo ngl
decent product but took way longer than estimated. fine eventually but not what was advertised personally
generally great experience. one order got delayed but customer service was helpful about it. solid overall imo
good value especially during sales events. packaging is inconsistent but products usually arrive fine
prime delivery is just unreal. order at midnight, get it tomorrow morning. witchcraft i swear!
pretty solid. returns are easy, delivery is usually fast. minus one star for the occasional fake listing!
item never arrived, tracking shows delivered but nothing at my door. support useless. dispute filed!
the review system actually helps a lot. found a great seller with thousands of reviews and everything was perfect imo
the review system actually helps a lot. found a great seller with thousands of reviews and everything was perfect ngl
**What is MercadoLibre?** MercadoLibre is an e-commerce company founded in 1999 and headquartered in Montevideo, Uruguay. It serves millions of consumers and businesses primarily in Latin America. The company focuses on providing an online marketplace for buying and selling diverse products online. It also offers online payment services as part of its core offerings. **How does it work?** MercadoLibre connects buyers and sellers through a digital platform enabling peer-to-peer and business-to-consumer transactions. Users browse or list products across categories such as electronics, fashion, home goods, and more. Integrated payment processing facilitates secure transactions and financial services. The platform supports logistics and shipping for efficient delivery. **Products and services** MercadoLibre provides an online marketplace for physical goods including electronics, fashion apparel, and home products. It also offers MercadoPago, a digital payments system for online and offline transactions. Additional services include shipping coordination and seller tools. The platform supports both individual sellers and large retailers with digital storefronts, expanding e-commerce access across its markets.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.
Volume · More reviews can make the score more stable, but it remains an informational signal.
Learn more about GuardScoreResponse rate: 0%
Most users feel safe buying on MercadoLibre, especially if you stick to sellers with high ratings. However, there are still reports of scams, so it's smart to check reviews and seller history before making a purchase.
If your order doesn't arrive, the best move is to contact MercadoLibre's customer service. Some users have had good experiences getting refunds, but it can depend on the seller's reliability and the specific situation.
A lot of users have pointed out that MercadoLibre has fees for sellers, and they can vary based on the product category. It's good to review the fee structure before selling to avoid any surprises.
Many users feel that the rating system can be tricky since you only have a short window to leave feedback. This can make it hard to express dissatisfaction if problems come up after the purchase.
To avoid scams, it's best to buy from sellers who have completed lots of transactions with high positive ratings. Also, always use MercadoPago for transactions to help ensure security.
If you get a broken product, MercadoLibre often provides protection for buyers, so you should be able to file a claim and get a refund. Some users report successful resolution, but it can vary case by case.