Good overall
generally happy with this. the occasional bug is annoying but they fix things quickly fr
Read 1 published reviews for Monzo. See ratings, business responses, and signals available on GuardOpinion.
Website: monzo.com
Category: finance-insurance
City: London
Country: GB
Founded: 1998
Employees: 3501-4000
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScoregenerally happy with this. the occasional bug is annoying but they fix things quickly fr
**What is Monzo?** Monzo is a digital bank founded in 2015 and headquartered in London, United Kingdom. It targets individual consumers and businesses looking for online banking solutions. The platform provides mobile-first current accounts designed to simplify money management. It is known for features like instant spending notifications and budgeting tools integrated into its app. **How does it work?** Monzo operates primarily through a mobile application that connects customers to their bank accounts. Users can open accounts digitally without visiting a branch, manage their funds, and track transactions in real time. The app supports various banking services such as payments, direct debits, and savings pots. Monzo also integrates additional features like bill splitting and business expense tracking to enhance customer experience. **Products and services** Monzo offers personal current accounts, joint accounts, and business accounts primarily via a digital platform. The accounts include features for budgeting, saving, and spending with real-time notifications. Business customers get tools for financial management tailored to their needs. The platform supports UK-based banking services and allows spending and withdrawing abroad without fees within certain limits.
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Learn more about GuardScoreResponse rate: 0%
A lot of folks have said it can be really tough to reach someone at Monzo for support. Some users mentioned long wait times and frustrating experiences with the in-app chat, so it's something to keep in mind.
Most people feel that Monzo does a good job with security and app functionality. They've mentioned feeling safe using it for day-to-day banking and appreciate the instant spending notifications.
There's quite a bit of mixed feedback on how Monzo deals with complaints. Some users think they approach issues poorly, while others argue that complaints often come from customers who didn’t follow the rules.
Many users have shared that Monzo makes it easy to use your card abroad without extra fees, which is pretty great. Just keep in mind there might be some spending limits you need to check out.
There's been some buzz about Monzo prioritizing US customers over UK ones, which didn't sit well with some users. Complaints focus on feeling ignored as long-standing UK customers.
Most users rave about Monzo's budgeting tools, saying they really help keep track of spending and savings. The app's real-time notifications are also a big hit for those trying to manage their finances better.