reliable, low fees, and the fraud protection has actually saved us from chargebacks. great product imo
Paypal Reviews and Customer Feedback
Read 65 Paypal reviews covering money transfer experiences, payments and complaints.
3.7/5Based on 65 Reviews
Customer reviews for Paypal
EliteByte_liveRating: 5/5Verified DarkLynx2024Rating: 4/5 solid payment processor. occasional lag in the dashboard but no issues with actual transactions.
BlazeSpecter_officialRating: 1/5Verified Awful experience
checkout conversion rates improved noticeably after switching. the UX is clearly well optimized.
NeonAce_fxRating: 3/5Verified works but fees are higher than competitors. the developer experience is excellent though ngl
DarkPixel9999Rating: 2/5Verified Below average
checkout conversion rates improved noticeably after switching. the UX is clearly well optimized!
IceLegend_clipsRating: 5/5Verified sin palabras, el mejor servicio que he recibido en mucho tiempo. volvería sin dudarlo.
DarkBlade_ytRating: 4/5Verified Casi perfecto
cuatro estrellas porque nada es perfecto pero esto se acerca bastante. buen producto
yemi11Rating: 2/5Verified Not great
checkout conversion rates improved noticeably after switching. the UX is clearly well optimized.
DarkRogue007Rating: 5/5 muy buena experiencia, recomendado al 100% sin ninguna duda!
BlazeGlitch500Rating: 5/5Verified Excellent!
integration was seamless, documentation is excellent, and the dashboard gives great visibility!
Commercial transparency
Public complaints about Paypal
About
What is PayPal? PayPal is a digital payments company founded in 1999 and headquartered in San Jose, California. It serves both businesses and consumers by enabling online financial transactions and money transfers. The company employs around 24,000 people and operates globally. PayPal’s services focus on facilitating seamless and secure digital payments across e-commerce and peer-to-peer channels. How does it work? Users create accounts linked to their bank accounts or credit cards to send or receive payments electronically. PayPal acts as an intermediary that processes transactions without exposing the users’ financial information to the receiving party. Both businesses and individual users can pay for goods, receive payments, or transfer money to friends or vendors. The platform supports online checkouts, mobile payments, and other digital wallet functionalities. Products and services PayPal’s core offerings include digital payment processing, peer-to-peer money transfers, merchant services, and buyer protection. Its app and website allow users to manage transactions, save money, and receive cash back on purchases. The service supports multiple currencies and payment methods, integrating with online merchants and various e-commerce platforms. It facilitates both B2C and C2C payments, enabling an extensive digital payments ecosystem.
Business Activity
Response rate: 0%
Review Sources
- verified: 48
- organic: 17
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- 5 ★: 26 Reviews
- 4 ★: 13 Reviews
- 3 ★: 11 Reviews
- 2 ★: 12 Reviews
- 1 ★: 3 Reviews
Internet-sourced business information
Web Reputation
- Wide acceptance across online merchants globally
- Secure transaction processing with buyer and seller protections
- Easy-to-use platform for both payments and money transfers
- Fees can be high for certain transaction types like currency conversion or business payments
- Account freezes and holds sometimes create customer service issues
- Limited support for cryptocurrency transactions compared to specialized platforms
User questions
Why does PayPal hold my funds after a transaction?
A lot of users have reported that PayPal sometimes puts a hold on funds for various reasons, like if an account is new or if there are disputes. It can be frustrating, but it's often to protect against fraud or issues with transactions.
What should I do if my PayPal dispute is taking too long?
Some people have shared that their disputes can drag out, leaving them in limbo. It’s usually a process where PayPal reviews the claims, but many users suggest being patient and staying on top of their support for updates.
How is PayPal’s customer service experience?
Honestly, many users have mixed feelings about PayPal's customer service. Some find it helpful, but others complain about long wait times and unhelpful responses, which can be a bit annoying.
Are there hidden fees with PayPal transactions?
Some users have expressed concerns about hidden fees, especially for international transactions or when receiving money. While PayPal is generally straightforward, it’s best to check their fee structure to avoid surprises.
Is PayPal a reliable platform for instant payments?
A lot of users appreciate how fast PayPal processes transactions, especially for peer-to-peer money transfers. It tends to be pretty reliable for immediate payments, which is why many stick with it.
Does PayPal have issues with account bans?
Unfortunately, there are quite a few accounts that get banned due to policy violations, sometimes without clear explanations. Many users feel that the rules can be strict, so it’s crucial to follow them closely to avoid issues.