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Peloton

Read 6809 verified reviews for Peloton. See ratings, business responses, and what customers really think.

peloton.com

New York City, US

technology-software

Founded: 1994

Rating: 3.3/5Based on 6809 Reviews

GuardScore is based on recency, verified reviews, and review volume.

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Customer reviews for Peloton

  1. EliteLegend77Rating: 4/5Verified

    Would recommend

    mostly positive. had one issue that took a while to resolve but they did resolve it. would use again fr

  2. ProEagle_opRating: 5/5Verified

    Muy recomendado

    lo recomendé a mis amigos y todos quedaron igual de contentos que yo. no falla personally

  3. StormPlayer2024Rating: 4/5Verified

    generally happy with this. the occasional bug is annoying but they fix things quickly tbh

  4. ShadowLegend_clipsRating: 5/5Verified

    Top tier

    lowkey underrated tbh. doesnt get the hype but quality is there. definitely recommend fr

  5. StormQueen_twitchRating: 1/5Verified

    Terrible

    Support took 5 days to reply and then just closed my ticket without fixing anything. joke tbh

  6. RageRaven_hdRating: 4/5Verified

    generally happy with this. the occasional bug is annoying but they fix things quickly ngl

  7. XXNode_playsRating: 5/5Verified

    works great, no bugs, fast. what more do you want fr.

  8. IceKnight_playsRating: 5/5Verified

    been around for a while so theyve had time to get it right and it shows. polished experience

  9. XXCode_liveRating: 5/5Verified

    my go-to for this now. tried 4 alternatives and keep coming back. something to be said for that!

  10. RageWolf_realRating: 5/5Verified

    consistent experience every time. doesnt always wow but never disappoints either. thats rare.

About Peloton: Reviews

Pros

  • Access to a large variety of live and on-demand fitness classes.
  • Combines hardware and software for an integrated workout experience.
  • Strong community features that motivate users through competition and interaction.

Cons

  • Subscription costs can be high compared to traditional gym memberships.
  • Requires purchase of expensive equipment for full experience.
  • Limited availability and user options outside of the provided ecosystem.

Business Description

**What is Peloton?** Peloton is a fitness company established in 2012 and headquartered in New York City. It specializes in offering interactive fitness classes and workout subscriptions primarily delivered via connected exercise equipment. Its target customers are fitness enthusiasts who use Peloton's machines or digital services at home or elsewhere. The company is known for combining hardware, software, and media content to provide live and on-demand fitness experiences. **How does it work?** Peloton operates through a subscription-based model where users gain access to live and archived fitness classes on various exercise equipment. Members can join classes virtually, compete with others, and track their performance through integrated software on the machines or apps. The platform streams instructor-led classes, creating an engaging and interactive environment. It integrates digital content and fitness hardware but is primarily recognized for its subscription fitness services. **Products and services** Peloton offers connected fitness devices such as stationary bikes and treadmills embedded with screens for streaming classes. The service includes a subscription that provides live and on-demand fitness classes across cycling, running, strength training, yoga, and more. Besides hardware, the company offers digital-only memberships that allow users to access classes through apps without owning the equipment. The business model focuses on fitness content delivery and membership subscriptions, combining physical products with software services.

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Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.

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Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.

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fitness-gymsubscription-softwaremobile-appssaas-softwaresports-equipmentstreaming-mediafitness-health-influencers

Business activity: Peloton

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Frequently Asked Questions about Peloton

Why is Peloton's customer service so hit or miss?

Honestly, some users have had terrible experiences with customer service, citing long wait times and unhelpful responses. But then there are others who share really positive encounters, so it feels like luck of the draw.

What should I do if my Peloton delivery is delayed?

A lot of folks have reported issues with delivery delays, sometimes waiting weeks for their equipment. It’s usually best to reach out directly to customer support for clarification or updates, but be prepared for varying response times.

Are Peloton's run programs any good?

Many users rave about Peloton's running programs, saying they make indoor running super convenient and engaging. They appreciate the variety and the motivation from the instructors during classes.

Has anyone had issues with defective parts from Peloton?

Some users have reported frustrating experiences with defective parts, having to deal with multiple shipments before getting things fixed. It's definitely a hassle, but most eventually get sorted out after persistent follow-ups.

Is Peloton worth it if I don't have their equipment?

Many users say the digital-only membership is a great deal, especially if you already have other workout gear. You can still access a ton of classes without spending on their bikes or treadmills.

What can I do if I have a bad experience with Peloton's support?

If you have a bad experience, sharing your story in forums can help, as other users often suggest tips or workarounds. Escalating the issue can also lead to better support, but it can take time.

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