Highly recommend
Honestly one of the best platforms ive used in a while. delivery was fast and no issues at all 👍 imo
Peloton
Read 47 published reviews for Peloton. See ratings, business responses, and signals available on GuardOpinion.
Website: peloton.com
Category: technology-software
City: New York City
Country: US
Founded: 1994
Rating: 4.2/5Based on 47 Reviews
- 5 ★: 28 Reviews
- 4 ★: 10 Reviews
- 3 ★: 3 Reviews
- 2 ★: 3 Reviews
- 1 ★: 3 Reviews
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScoreCustomer reviews for Peloton
DarkByte_realRating: 5/5Verified andrea_itkRating: 4/5 Good overall
good value for money, does what i need. onboarding could be better but im happy now ngl
james_uk12Rating: 5/5Verified Definately worth it. Been recommending it to everyone i know imo
xXHack_proRating: 4/5Verified the core product is great. the extra stuff (billing, account management) could be smoother ngl
DarkEagle9999Rating: 5/5 Muy buena plataforma, llevo meses usándola y sin problemas. Lo recomiendo!
IceBlade88Rating: 5/5Verified Definately worth it. Been recommending it to everyone i know!
NightPixel_proRating: 3/5Verified three stars because its fine but fine isnt good enough for what they charge
BlazeMage500Rating: 2/5 Expected more
paid for a year subscription and barely use it because half the features dont work properly personally
ProEagle_opRating: 5/5Verified Muy recomendado
lo recomendé a mis amigos y todos quedaron igual de contentos que yo. no falla personally
IceNode_twitchRating: 5/5Verified Absolutely love it
been using this for like 6 months now and cant complain. does what it says on the tin.
About Peloton: Reviews
Pros
- Access to a large variety of live and on-demand fitness classes.
- Combines hardware and software for an integrated workout experience.
- Strong community features that motivate users through competition and interaction.
Cons
- Subscription costs can be high compared to traditional gym memberships.
- Requires purchase of expensive equipment for full experience.
- Limited availability and user options outside of the provided ecosystem.
Business Description
What is Peloton? Peloton is a fitness company established in 1994 and headquartered in New York City. It specializes in offering interactive fitness classes and workout subscriptions primarily delivered via connected exercise equipment. Its target customers are fitness enthusiasts who use Peloton's machines or digital services at home or elsewhere. The company is known for combining hardware, software, and media content to provide live and on-demand fitness experiences. How does it work? Peloton operates through a subscription-based model where users gain access to live and archived fitness classes on various exercise equipment. Members can join classes virtually, compete with others, and track their performance through integrated software on the machines or apps. The platform streams instructor-led classes, creating an engaging and interactive environment. It integrates digital content and fitness hardware but is primarily recognized for its subscription fitness services. Products and services Peloton offers connected fitness devices such as stationary bikes and treadmills embedded with screens for streaming classes. The service includes a subscription that provides live and on-demand fitness classes across cycling, running, strength training, yoga, and more. Besides hardware, the company offers digital-only memberships that allow users to access classes through apps without owning the equipment. The business model focuses on fitness content delivery and membership subscriptions, combining physical products with software services.
How is the GuardScore calculated?
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.
Volume · More reviews can make the score more stable, but it remains an informational signal.
Learn more about GuardScorefitness-gymsubscription-softwaremobile-appssaas-softwaresports-equipmentstreaming-mediafitness-health-influencers
Business activity: Peloton
Response rate: 0%
Frequently Asked Questions about Peloton
Why is Peloton's customer service so hit or miss?
Honestly, some users have had terrible experiences with customer service, citing long wait times and unhelpful responses. But then there are others who share really positive encounters, so it feels like luck of the draw.
What should I do if my Peloton delivery is delayed?
A lot of folks have reported issues with delivery delays, sometimes waiting weeks for their equipment. It’s usually best to reach out directly to customer support for clarification or updates, but be prepared for varying response times.
Are Peloton's run programs any good?
Many users rave about Peloton's running programs, saying they make indoor running super convenient and engaging. They appreciate the variety and the motivation from the instructors during classes.
Has anyone had issues with defective parts from Peloton?
Some users have reported frustrating experiences with defective parts, having to deal with multiple shipments before getting things fixed. It's definitely a hassle, but most eventually get sorted out after persistent follow-ups.
Is Peloton worth it if I don't have their equipment?
Many users say the digital-only membership is a great deal, especially if you already have other workout gear. You can still access a ton of classes without spending on their bikes or treadmills.
What can I do if I have a bad experience with Peloton's support?
If you have a bad experience, sharing your story in forums can help, as other users often suggest tips or workarounds. Escalating the issue can also lead to better support, but it can take time.