the workshop integration is unreal. some modded games have more content than triple A titles. peak gaming ecosystem imo
Playstation
Read 20 published reviews for Playstation. See ratings, business responses, and signals available on GuardOpinion.
3.7/5Based on 20 Reviews
Customer reviews for Playstation
NeonAce2024Rating: 5/5 DarkKraken2024Rating: 2/5Verified used to be my go-to but the recent changes are just bad. worse UI, more ads, less features. whats happening
jessica03Rating: 3/5Verified decent but could be so much better. the discovery algorithm is terrible and i keep missing good games on sale fr
GhostCode_realRating: 2/5 Below average
support is absolutely useless. sent 3 tickets about a billing error and got a template response each time. awful.
EliteHunter_gamingRating: 5/5 Excellent!
10/10 no cap. cloud saves, controller support, workshop mods, remote play... its basically the only launcher i need ngl
IceLegend_ytRating: 5/5Verified Highly recommend
honestly the best gaming platform out there. huge library, decent sales, and my games actually work. what more do you want tbh
StormDuke_clipsRating: 5/5 Sin dudarlo
los juegos llegan al instante, la calidad de los servidores es buena y el precio vale cada centavo fr
DarkSpecter2025Rating: 3/5Verified its ok i guess. works but the launcher is slow and the UI hasnt been updated since 2012 lol. functional at least
BlazeSniper007Rating: 5/5 Perfecto
el catálogo de Epic ha mejorado mucho, y los juegos gratis mensuales son un detalle genial para los usuarios.
GhostNode_opRating: 1/5Verified banned my account for no reason, lost 300 dollars in games. zero response from support for 3 weeks. criminal!
Commercial transparency
Public complaints about Playstation
About
What is PlayStation? PlayStation is a gaming brand developed by Sony Interactive Entertainment, founded in 1997 and headquartered in San Mateo, California. It is known for its series of gaming consoles and a broad ecosystem for video games and digital entertainment. The brand targets gamers ranging from casual players to dedicated enthusiasts. PlayStation holds a prominent position in the gaming industry with its hardware and online services. How does it work? PlayStation consoles connect gamers with a wide range of video games both physically on discs and digitally via downloads. Through the PlayStation Network, users can access online multiplayer gaming, digital marketplaces, exclusive content, and social features. The system supports immersive graphics and advanced technology to enrich the gaming experience. Updates and downloadable content are delivered through the network to enhance game functionality and engagement. Products and services PlayStation offers gaming consoles, including various hardware generations, gaming accessories such as controllers and VR equipment, and software in the form of physical and digital games. It provides an online platform, PlayStation Network, which facilitates multiplayer gaming, digital purchases, and access to subscription services. The brand’s offerings include digital downloads, exclusive titles, and streaming services integrated into the ecosystem. Accessories and game content updates are also part of its portfolio.
Business Activity
Response rate: 0%
Review Sources
- verified: 13
- organic: 7
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Internet-sourced business information
Web Reputation
- Wide range of exclusive and third-party game titles
- Robust online network supporting multiplayer and digital content
- High-quality graphics and immersive gaming technology
- High cost of consoles and accessories
- Occasional network service outages
- Digital marketplace pricing varies and can be expensive
User questions
Why is PlayStation customer service so bad?
A lot of users have shared frustrating experiences with PlayStation's customer support, often mentioning unresponsive agents and slow resolutions to issues. Many felt that the chat support specifically needs significant improvement, as they faced long waits and unhelpful responses.
Has anyone had problems returning defective products to PlayStation?
Yes, several users have reported issues with returning defective items, like the PSVR2, and some claimed that their returns got lost without a resolution. It seems that getting a replacement can be a hassle, and customer service may not always be helpful.
Why do my PlayStation headsets keep disconnecting?
Many users have experienced disconnection problems with their PlayStation headsets. It can be really frustrating, and while some have found solutions online, it seems to be a common issue that hasn't been fully resolved.
Is PlayStation support helpful if I have a technical issue?
Opinions vary; while some users have had decent experiences getting their technical issues resolved, others have found it to be a nightmare with slow responses and no real solutions. It really seems hit or miss depending on your situation.
What should I do if PlayStation lost my return?
If you find yourself in this situation, the best bet is to reach out to customer support with any proof of return you have. Unfortunately, some users have said that getting a satisfactory response can be tough, so be prepared for a bit of a fight.
Are there a lot of issues with defective PlayStation products?
From what I've read, some users have had issues with defective products like the PSVR2, prompting complaints about the overall quality. It seems defects can happen, and dealing with customer service afterward isn't always pleasant.