works great, no bugs, fast. what more do you want fr imo
Rakuten
Read 36676 verified reviews for Rakuten. See ratings, business responses, and what customers really think.
rakuten.comTokyo, JP
e-commerce-retail
Founded: 1997
Employees: 25000-29999
Rating: 4.6/5Based on 36676 Reviews
- 5 ★: 10 Reviews
- 4 ★: 2 Reviews
- 3 ★: 6 Reviews
- 2 ★: 2 Reviews
- 1 ★: 0 Reviews
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScoreCustomer reviews for Rakuten
DarkRogue_opRating: 5/5Verified VoidDragon420Rating: 5/5Verified Increíble
Muy contento. Llegó antes de lo esperado y todo en perfectas condiciones.
DarkLynx_gamingRating: 3/5 It's ok
three stars because its fine but fine isnt good enough for what they charge.
BlazeCode_tvRating: 5/5 works great, no bugs, fast. what more do you want fr!
xXBlade2025Rating: 3/5 gets the job done but the competition is catching up. needs to keep improving ngl
BlazeLord88Rating: 5/5Verified Top
La verdad que me sorprendió para bien. Pensé que iba a ser como las demás y no, funciona de lujo ngl
StormGlitch_opRating: 5/5 Highly recommend
lowkey underrated tbh. doesnt get the hype but quality is there. definitely recommend personally
xXWarrior360Rating: 4/5Verified solid product, would give 5 stars if support was faster. everything else is on point!
XXFox_liveRating: 3/5Verified Mixed feelings
Its ok i guess. does the job but nothing special. a bit pricey for what it is imo
VoidBomb_hdRating: 3/5 Suficiente
ni bien ni mal. para lo que necesito sirve pero no me entusiasma especialmente imo
About Rakuten: Reviews
Pros
- Extensive cashback rewards incentivize frequent user engagement
- Wide range of services including e-commerce, fintech, and telecom
- Global reach with a strong brand presence in multiple markets
Cons
- Complex service offerings can confuse new users
- Customer service experiences vary across regions
- Occasional technical issues on the platform reported by users
Business Description
**What is Rakuten?** Rakuten was founded in February 1997 by Hiroshi Mikitani in Tokyo, Japan. It has grown to become a multinational company with over 29,000 employees worldwide. Rakuten operates across several sectors including e-commerce, fintech, telecommunications, and digital content. Its primary target audiences include consumers who shop online as well as businesses requiring fintech and telecom services. **How does it work?** Rakuten’s platform integrates multiple services such as an extensive online marketplace that offers products from thousands of stores, a cashback rewards program, and fintech solutions including payment methods. The company also operates telecommunications services and digital content distribution, leveraging its technology infrastructure to deliver these offerings globally. Users can access Rakuten’s services through websites and mobile apps that provide shopping, cashback, and digital service functionalities. **Products and services** Rakuten offers a large online marketplace with over 3,500 partner stores where members can shop and earn cashback rewards. It provides fintech products like payment gateways and digital wallets, telecommunications services, and digital content streaming. The cashback program has paid members billions, emphasizing the company’s e-commerce focus. Rakuten’s model includes coupon services and a broad digital ecosystem serving both consumers and businesses internationally.
How is the GuardScore calculated?
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.
Learn more about GuardScorecashback-programe-commerce-marketplacedigital-paymentstelecom-servicesonline-shoppingcoupon-servicesloyalty-rewards
Business activity: Rakuten
Response rate: 0%
Frequently Asked Questions about Rakuten
Why is my cashback showing as pending and not available?
A lot of users found that cashback can take a while to be confirmed, sometimes several days or even weeks. It's usually because the retailers Rakuten partners with verify transactions at their own pace, so just hang tight if it's still pending.
What should I do if I have issues with customer support?
Honestly, many users have expressed frustration with Rakuten's customer service, noting long wait times and unresolved issues. It's worth trying to contact them through different channels, like social media, since some people report getting quicker responses that way.
Are there hidden fees when I shop on Rakuten?
Most people say that Rakuten doesn’t charge hidden fees directly when you shop, but some users have experienced unexpected charges when making purchases through certain partners. It’s a good idea to check the terms and conditions of each store before you complete a purchase.
Is Rakuten a trustworthy marketplace to shop from?
There are mixed reviews about trustworthiness; some users have had great experiences, while others have raised concerns about scams or unreliable service. It seems like checking seller ratings and reviews is crucial before making a purchase.
What happens if my cashback doesn't show up after a purchase?
Some users ran into issues where cashback didn't appear immediately after buying, which can be super frustrating. Be sure to check if you followed all the cashback guidelines and consider reaching out to customer service if it doesn't show up after a reasonable time.
Why do some users say Rakuten is a scam?
There are definitely some complaints floating around about questionable business practices, but many users also defend Rakuten, insisting they haven't had major problems. It’s good to do a bit of research and listen to both sides before forming an opinion.
