Top tier
driver was professional, food packaging was solid, no issues. exactly what you want imo
Read 45 published reviews for Rappi. See ratings, business responses, and signals available on GuardOpinion.
Website: rappi.com
Category: food-beverage
City: Bogotá
Country: CO
Founded: 2002
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScoredriver was professional, food packaging was solid, no issues. exactly what you want imo
buen servicio, recomendaría con alguna reserva menor pero lo usaría sin problema.
driver was professional, food packaging was solid, no issues. exactly what you want ngl
arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery.
food arrived cold and 20 mins late. driver was polite but the logistics seem off sometimes!
super fast delivery and the tracking is accurate. great experience overall.
wrong order delivered and support was useless. took an hour to get any help. wont use again imo
cuatro estrellas porque nada es perfecto pero esto se acerca bastante. buen producto personally
food arrived cold and 20 mins late. driver was polite but the logistics seem off sometimes imo
solid service, just wish the delivery fee was lower. quality of the actual service is good though
**What is Rappi?** Rappi is a delivery and logistics company founded in 2015 headquartered in Bogotá, Colombia. It operates primarily in Latin America providing a platform for customers to order food, groceries, and other items from local stores and restaurants. The service targets consumers who seek quick and convenient shopping and delivery. The company has grown to become one of the major players in the region's delivery market. **How does it work?** Users access the Rappi platform via mobile app or website, browse offerings from restaurants, supermarkets, pharmacies, and other vendors, and place orders for delivery. The platform connects customers with delivery personnel who pick up and transport items directly to the user's specified address. Rappi's logistics system manages the drivers and order tracking to facilitate timely deliveries across its service areas. **Products and services** Rappi offers a variety of delivery services including prepared food from restaurants, grocery shopping from supermarkets, pharmacy products, and general courier services. The platform allows customers to shop from local stores and receive items delivered to their homes. The company also provides features like scheduled deliveries and various payment methods to enhance the customer experience.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.
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Learn more about GuardScoreResponse rate: 0%
A lot of people have complained about Rappi's customer service being really tough to contact. Most interactions seem to go through a bot, and getting to a real person can feel nearly impossible, which frustrates many users.
Users have shared that getting refunds through Rappi can be a nightmare. Many folks have had trouble with unclear policies and ended up feeling misled, so it’s worth being persistent when you reach out for assistance.
Some users have mentioned feeling surprised by extra charges when using Rappi, which can sometimes feel like hidden fees. It's a good idea to double-check your total before finalizing an order to avoid any surprises.
Opinions are mixed. While some users find the service convenient, others have had bad experiences with support and order issues, so it really depends on your luck and what you need.
Many users have expressed frustration with their experiences, especially regarding customer support and refunds. The issues seem to be widespread enough that they’ve become a common topic in discussions about Rappi.
Delivery problems happen, and users have noted that the support for both customers and delivery personnel isn't great. Many have indicated that resolving these issues can be headache-inducing, leaving them feeling dissatisfied with the service.