Almost perfect
solid service, just wish the delivery fee was lower. quality of the actual service is good though.
Rappi
Read 698 verified reviews for Rappi. See ratings, business responses, and what customers really think.
rappi.comBogotá, CO
food-beverage
Founded: 2002
Rating: 1.4/5Based on 698 Reviews
- 5 ★: 24 Reviews
- 4 ★: 13 Reviews
- 3 ★: 3 Reviews
- 2 ★: 5 Reviews
- 1 ★: 0 Reviews
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScoreCustomer reviews for Rappi
NeonFrag2023Rating: 4/5Verified IceBug77Rating: 5/5 Best I've tried
driver was professional, food packaging was solid, no issues. exactly what you want personally
XXRogue77Rating: 5/5Verified Best I've tried
arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery personally
RageMage_ytRating: 5/5Verified super fast delivery and the tracking is accurate. great experience overall personally
isabel_realRating: 4/5 Almost perfect
solid service, just wish the delivery fee was lower. quality of the actual service is good though imo
xXTiger77Rating: 4/5Verified Solid experience
solid service, just wish the delivery fee was lower. quality of the actual service is good though
ShadowRogue_gamingRating: 2/5Verified wrong order delivered and support was useless. took an hour to get any help. wont use again ngl
NightBug500Rating: 4/5 Almost perfect
solid service, just wish the delivery fee was lower. quality of the actual service is good though.
NightLegend_playsRating: 4/5Verified en general satisfecho, hay cosas mejorables pero el núcleo del servicio funciona bien tbh
VoidSnake500Rating: 2/5 wrong order delivered and support was useless. took an hour to get any help. wont use again.
About Rappi: Reviews
Pros
- Wide variety of delivery options including food, groceries, and pharmacies.
- Operates in multiple Latin American countries offering local store access.
- User-friendly app and website with real-time order tracking.
Cons
- Delivery times can vary based on location and demand.
- Service coverage may be limited in smaller towns or rural areas.
- Customer service responses can sometimes be slow during peak periods.
Business Description
**What is Rappi?** Rappi is a delivery and logistics company founded in 2015 headquartered in Bogotá, Colombia. It operates primarily in Latin America providing a platform for customers to order food, groceries, and other items from local stores and restaurants. The service targets consumers who seek quick and convenient shopping and delivery. The company has grown to become one of the major players in the region's delivery market. **How does it work?** Users access the Rappi platform via mobile app or website, browse offerings from restaurants, supermarkets, pharmacies, and other vendors, and place orders for delivery. The platform connects customers with delivery personnel who pick up and transport items directly to the user's specified address. Rappi's logistics system manages the drivers and order tracking to facilitate timely deliveries across its service areas. **Products and services** Rappi offers a variety of delivery services including prepared food from restaurants, grocery shopping from supermarkets, pharmacy products, and general courier services. The platform allows customers to shop from local stores and receive items delivered to their homes. The company also provides features like scheduled deliveries and various payment methods to enhance the customer experience.
How is the GuardScore calculated?
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.
Learn more about GuardScorefood-deliverygrocery-deliveryon-demand-deliverydelivery-servicelogisticsmobile-applatin-americaretail-delivery
Business activity: Rappi
Response rate: 0%
Frequently Asked Questions about Rappi
Why is Rappi's customer service so hard to reach?
A lot of people have complained about Rappi's customer service being really tough to contact. Most interactions seem to go through a bot, and getting to a real person can feel nearly impossible, which frustrates many users.
What should I do if I have an issue with my order refund?
Users have shared that getting refunds through Rappi can be a nightmare. Many folks have had trouble with unclear policies and ended up feeling misled, so it’s worth being persistent when you reach out for assistance.
Are there hidden fees I should be aware of when using Rappi?
Some users have mentioned feeling surprised by extra charges when using Rappi, which can sometimes feel like hidden fees. It's a good idea to double-check your total before finalizing an order to avoid any surprises.
Is Rappi worth using despite the complaints?
Opinions are mixed. While some users find the service convenient, others have had bad experiences with support and order issues, so it really depends on your luck and what you need.
Why are there so many negative experiences shared about Rappi?
Many users have expressed frustration with their experiences, especially regarding customer support and refunds. The issues seem to be widespread enough that they’ve become a common topic in discussions about Rappi.
How does Rappi handle delivery issues?
Delivery problems happen, and users have noted that the support for both customers and delivery personnel isn't great. Many have indicated that resolving these issues can be headache-inducing, leaving them feeling dissatisfied with the service.
