No complaints
the support team actually knows what theyre doing. had my issue resolved in one chat session. rare!

Read 291 verified reviews for Runwayml. See ratings, business responses, and what customers really think.
runwayml.comNew York, US
technology-software
Founded: 2018
Employees: 301-350
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScorethe support team actually knows what theyre doing. had my issue resolved in one chat session. rare!
used to be good but they keep adding useless features and breaking the ones that worked. classic imo
4 stars because nothing is perfect but this is close enough. happy customer overall
decent product but the UI needs work. not terrible not great tbh
Honestly one of the best platforms ive used in a while. delivery was fast and no issues at all 👍 ngl
generally happy with this. the occasional bug is annoying but they fix things quickly!
lowkey underrated tbh. doesnt get the hype but quality is there. definitely recommend personally
the support team actually knows what theyre doing. had my issue resolved in one chat session. rare!
La verdad que me sorprendió para bien. Pensé que iba a ser como las demás y no, funciona de lujo personally
Excelente servicio, los precios son justos y la calidad es buena. 100% recomendado personally
**What is RunwayML?** RunwayML is a company founded in 2018 and headquartered in New York that develops artificial intelligence software tools primarily for video and image generation. It targets creative professionals, designers, and businesses that need advanced AI capabilities integrated into their media creation processes. The company employs over 340 people and focuses on machine learning models that simulate visual content. **How does it work?** RunwayML offers a software platform that allows users to access and operate various AI models through an easy-to-use interface or APIs. These models can generate, edit, and manipulate videos and images using machine learning techniques. The platform supports integration into creative workflows by enabling automation and augmentation of content production. Users do not need extensive AI expertise to utilize the tools effectively. **Products and services** RunwayML provides SaaS solutions which include AI-powered tools for video editing, image synthesis, and other generative media functions. Their offerings typically include pre-trained machine learning models that users can deploy to create or transform digital content. The platform supports various media formats and can be integrated with other creative software for enhanced productivity. The business model centers around subscription-based access to these AI tools and services.
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Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
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Learn more about GuardScoreResponse rate: 0%
Honestly, some users have reported that they get inconsistent results, which leaves them feeling frustrated and questioning the platform's reliability. When you're paying for a subscription, that kind of unpredictability can feel pretty sketchy.
A lot of users have mentioned that the content filtering can be pretty overzealous. This has led to some unexpected blocks or issues when trying to work on certain projects.
Some users have pointed out that the workflow can be inefficient, with many feeling that it takes way too long to achieve decent results. A few have spent hours and still ended up unsatisfied with what they got.
Honestly, many users report that they often get random outputs that don't match their prompts at all. This can become really frustrating, especially for those relying on the software for professional purposes.
Users have said that once your credits are gone, it can feel like you have no recourse, especially if you didn't get satisfactory results. It's really disappointing to pay for something and not feel like you get enough value from it.
While some users have had good experiences, there's a significant number who are skeptical about its ability to deliver on video projects, given all the complaints about unreliable results. It's definitely a hit or miss, so you might want to proceed with caution.