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Salesforce

Read 683 verified reviews for Salesforce. See ratings, business responses, and what customers really think.

salesforce.com

San Francisco, US

technology-software

Founded: 1998

Employees: 50000-99999

Rating: 1.7/5Based on 683 Reviews

GuardScore is based on recency, verified reviews, and review volume.

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Customer reviews for Salesforce

  1. ryota_esRating: 1/5

    Un desastre

    la peor experiencia que he tenido con ningún servicio online. evitar completamente imo

  2. StormHawk_ggRating: 5/5Verified

    Absolutely love it

    completely transformed our sales pipeline. visibility is incredible and the automation saves hours weekly ngl

  3. xXSpecter2025Rating: 1/5

    the AI features for email personalization and lead scoring are legitimately impressive!

  4. XXBomb_playsRating: 1/5Verified

    pésimo servicio, me dejaron sin solución durante semanas. no lo recomiendo a nadie ngl

  5. NeonWarrior_clipsRating: 5/5Verified

    best CRM investment we made. integrations work well and the reports are actually actionable fr

  6. EliteBlade69Rating: 2/5

    Decepcionante

    Me cobraron de más y para pedir el reembolso es un calvario. No vuelvo ngl

  7. StormPanda_clipsRating: 5/5Verified

    completely transformed our sales pipeline. visibility is incredible and the automation saves hours weekly imo

  8. DarkNode500Rating: 5/5

    best CRM investment we made. integrations work well and the reports are actually actionable!

  9. VoidPanda_fxRating: 4/5Verified

    solid CRM, reporting is strong. the mobile app could use some work but core features are excellent imo

  10. IceBlade_ggRating: 5/5

    best CRM investment we made. integrations work well and the reports are actually actionable fr

About Salesforce: Reviews

Pros

  • Comprehensive CRM platform integrating sales, marketing, and service tools
  • Cloud-based access allows use from anywhere with internet
  • Strong AI and data analytics capabilities to enhance customer management

Cons

  • Platform complexity can require significant training and implementation effort
  • Pricing can be high for small to mid-sized businesses
  • Customization and add-ons may increase total costs substantially

Business Description

**What is Salesforce?** Salesforce is a software company founded in 1999 and headquartered in San Francisco, California. It specializes in customer relationship management (CRM) solutions using cloud computing technology. Salesforce serves businesses of varying sizes, focusing on industries requiring CRM, sales automation, and customer service tools. Its platform brings together AI, data, and customer information to support digital transformation. **How does it work?** Salesforce operates as a SaaS (Software as a Service) platform, providing access to its CRM software and AI tools via the cloud. Businesses subscribe to Salesforce’s services and use the platform to manage customer data, automate marketing campaigns, support sales pipelines, and foster customer engagement. The platform integrates multiple data sources into a single Customer 360 view and provides analytics and AI-driven insights. **Products and services** Salesforce offers a range of cloud-based services including AI-infused CRM, sales automation, customer support software, marketing automation, and analytics. These products enable companies to track leads, manage customer interactions, and analyze data from various channels. The platform supports customization and integration with third-party applications to adapt to specific business needs. Salesforce also provides industry-specific solutions and developer tools.

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Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.

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Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.

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crm-softwarecloud-computingsales-automationmarketing-automationcustomer-supportai-integrationdata-analyticssaas-software

Business activity: Salesforce

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Frequently Asked Questions about Salesforce

Why is Salesforce so complex and hard to use?

A lot of users find Salesforce pretty complicated, especially with its outdated interface. People often mention that it feels clunky and can be frustrating when you just want to get your work done.

Is Salesforce worth the high cost?

Some people think Salesforce is really expensive for what you get. While it has powerful features, many users feel the pricing doesn't always match the experience.

Why does Salesforce perform so slowly at times?

Users often complain about Salesforce being slow, especially on the Lightning interface. This can really dampen productivity, making people wonder why it takes so long to load.

What do users think of Salesforce's customer support?

Opinions on Salesforce's customer support are pretty mixed. Some people find it helpful, while others say it can be tough to get timely assistance when issues arise.

Does Salesforce really help with sales automation?

Many users agree that Salesforce offers robust tools for sales automation, but the complexity can make it hard to navigate. If set up properly, it can definitely streamline processes, but you might hit some bumps initially.

Why do some people say Salesforce feels outdated?

A frequent comment is that the design and features make Salesforce feel like it's stuck in the past. Users often wish for a more modern interface that doesn’t seem clunky compared to newer platforms.

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