average experience. works as described but not much to get excited about ngl
Shutterstock
Read 39 published reviews for Shutterstock. See ratings, business responses, and signals available on GuardOpinion.
4.1/5Based on 39 Reviews
Customer reviews for Shutterstock
StormDragon360Rating: 3/5Verified george_uk13Rating: 4/5Verified Pretty good
mostly positive. had one issue that took a while to resolve but they did resolve it. would use again personally
thomas_fr2023Rating: 5/5 they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice ngl
XXNode_liveRating: 5/5 Highly recommend
been around for a while so theyve had time to get it right and it shows. polished experience tbh
xXPlayer_ytRating: 4/5 Would recommend
Pretty good overall, minor issues here and there but nothing dealbreaking. would recommend with caveats tbh
xXNode_fxRating: 1/5 literally the worst customer service ive ever experienced. rude, unhelpful, and slow. avoid personally
RageSpecter69Rating: 5/5Verified the support team actually knows what theyre doing. had my issue resolved in one chat session. rare ngl
IceEagle2024Rating: 3/5Verified decent product but the UI needs work. not terrible not great.
StormFox420Rating: 5/5Verified lowkey underrated tbh. doesnt get the hype but quality is there. definitely recommend.
DarkLord_xdRating: 1/5Verified fraude total, pagué y no recibí nada. el soporte no responde. tuve que hacer una reclamación
Commercial transparency
Public complaints about Shutterstock
About
What is Shutterstock? Shutterstock is an online marketplace founded in 2003 and headquartered in New York City. It offers a large digital library specializing in stock photos, videos, and music tracks. The primary users are creative professionals, marketers, designers, and businesses seeking visual content for various projects. Shutterstock aims to provide access to diverse digital media assets suitable for advertising, editorial, and personal use. How does it work? Users can browse Shutterstock’s extensive collection via a web-based platform that supports searching and filtering options by media type, subject, and style. Content is available under subscription plans or on-demand licensing, allowing flexible access to assets according to user needs. Contributors upload their creative works to Shutterstock, which curates and licenses these materials. Licensing agreements grant customers rights to use selected media in their projects under defined terms. Products and services Shutterstock offers stock photography, video clips, and musical audio files available through subscription or per-item purchase. The platform includes tools for searching and previewing media assets before licensing. Shutterstock’s services extend to editorial images, vector illustrations, and footage suitable for multiple industries. The company also provides APIs for integration with partner applications, facilitating content access for businesses and developers.
Business Activity
Response rate: 0%
Review Sources
- verified: 24
- organic: 15
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- 5 ★: 22 Reviews
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Internet-sourced business information
Web Reputation
- Extensive and diverse digital media library with millions of assets
- Flexible pricing with subscription and on-demand licensing options
- Supports a wide range of media types including photos, videos, and music
- Subscription costs may be high for occasional users
- Licensing terms can be complex and require careful review
- Some users report variability in content quality and relevance
User questions
Why is my Shutterstock submission taking so long to get approved?
A lot of users are frustrated with the long review times on Shutterstock. Some have reported waiting up to a week or more for their images to be approved, which can really slow down projects that depend on timely content.
Has anyone else experienced aggressive upselling from Shutterstock?
Yeah, many users have shared their disappointment with Shutterstock's tactics to force upgrades. It seems like they're pushing for retroactive upgrades, which can hit your wallet hard unexpectedly.
What should I do if I only need one photo but they want me to buy a subscription?
It's a pretty common complaint. Users have mentioned that Shutterstock often tries to steer you into subscriptions even for a single photo, which can be really frustrating if you're just looking for one-off use.
Why does it take so long for Shutterstock to review my images?
Honestly, a lot of folks have been complaining about review times. Some say it feels like an eternity waiting for approval, with submissions sitting for days or even longer without any update.
Is it normal to have issues with Shutterstock's customer service?
Many users have voiced their struggles with Shutterstock's customer service. It seems like getting timely help can be hit or miss, which adds to the frustration of dealing with other issues like long review times.
Are there hidden fees with Shutterstock when purchasing content?
Some users worry about unexpected charges when using Shutterstock, particularly regarding their subscription models. It's worth doing some digging or asking around to get clarity before committing to anything.