decent tool but the notification system is overwhelming if you're in too many channels. need better filtering imo
Slack
Read 38823 verified reviews for Slack. See ratings, business responses, and what customers really think.
slack.comSan Francisco, US
technology-software
Founded: 1992
Employees: 2001-5000
Rating: 4.5/5Based on 38823 Reviews
- 5 ★: 33 Reviews
- 4 ★: 12 Reviews
- 3 ★: 13 Reviews
- 2 ★: 12 Reviews
- 1 ★: 16 Reviews
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScoreCustomer reviews for Slack
NightDragon_playsRating: 3/5Verified alexei2024Rating: 5/5Verified switched from teams to this and never looked back. way more intuitive and the apps are better!
VoidEagle2025Rating: 5/5Verified great for remote teams. video calls, file sharing, search history. does everything you need it to do imo
ProShot_realRating: 5/5Verified Top tier
switched from teams to this and never looked back. way more intuitive and the apps are better
antonio01Rating: 3/5Verified its ok but the price for what it offers feels steep. there are free alternatives that do most of the same things personally
RageKnight_ytRating: 5/5Verified Excellent!
great for remote teams. video calls, file sharing, search history. does everything you need it to do
NeonRaven500Rating: 5/5Verified No complaints
hands down the best team communication tool. channels, threads, integrations with everything. dont know how we managed without it imo
NeonDuke_ggRating: 5/5 great for remote teams. video calls, file sharing, search history. does everything you need it to do
EliteBomb_ggRating: 2/5 frequent outages at critical times. not reliable enough for a business communication tool honestly!
NeonSnakeXxRating: 2/5Verified overpriced for SMBs. the free tier is almost useless and the paid tier is expensive. hard to justify imo
About Slack: Reviews
Pros
- Centralizes team communication to reduce email reliance
- Supports extensive third-party integrations to automate workflows
- Accessible on multiple devices for flexible remote work
Cons
- Can become overwhelming with too many channels and notifications
- Free tier has limited features compared to paid plans
- Some users report a learning curve for new team members
Business Description
**What is Slack?** Slack is a software company founded in 2009 and headquartered in San Francisco. It operates as a communication platform primarily for business customers, aiming to enhance workplace productivity through digital collaboration tools. The company employs around 2,500 people and serves teams across various industries. Slack's main focus is to provide a virtual workspace that integrates messaging, file sharing, and workflow management. **How does it work?** Slack functions as a cloud-based platform where users can create different channels for team discussions, projects, or interests. It supports direct messaging, file uploads, and integrates with numerous third-party apps to automate workflows. The platform is accessible via desktop and mobile apps, allowing teams to stay connected from anywhere. Slack uses security protocols to protect business communications and data. **Products and services** Slack offers a SaaS subscription service that includes messaging channels, voice and video calls, and workflow automation features. Its platform supports integrations with tools like calendars, cloud storage, and development software. Users can customize notifications and search archives for efficient information retrieval. Slack primarily targets businesses looking for a unified communication tool to enhance team collaboration and project management.
How is the GuardScore calculated?
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.
Learn more about GuardScoresaas-softwareteam-collaborationworkflow-automationcloud-computingbusiness-communicationproject-managementmessaging-appremote-work
Business activity: Slack
Response rate: 0%
Frequently Asked Questions about Slack
Why is the search function in Slack so ineffective?
A lot of users find the search function frustrating because it doesn't always return the results they're looking for. It can be tough to sift through messages and files, especially if you have a lot of channels. Some say it's got room for improvement.
Is Slack's user interface really that confusing?
Honestly, many users struggle with the UI, describing it as busy and somewhat overwhelming. There seems to be a significant learning curve that makes it hard for newcomers to pick up quickly. It might take some time to get used to everything.
What issues do users face with Slack's performance?
Some users have complained about Slack being slow, especially when navigating between channels or using the back button. It can feel laggy at times, which can be annoying if you're trying to get things done quickly. Performance seems to vary from user to user.
Are there common bugs in Slack that users encounter?
Yeah, a number of users have reported encountering various bugs that disrupt their experience. These bugs can range from minor annoyances to issues that really affect usability. It's something you should be aware of if you're considering using it.
Can I effectively manage tasks using Slack’s saved messages feature?
A lot of users appreciate the 'saved messages' feature for task management, but some feel it lacks categorization options. It’s helpful for prioritizing tasks, but it could definitely be better with more organization tools. It's a mixed bag for sure.
How do people feel about integrating other apps with Slack?
Many users find that integrating other apps with Slack is one of its strong suits, as it really helps streamline workflows. However, the actual performance of these integrations can vary, and some users encounter hiccups along the way. Overall, it's a pretty useful feature!
