muy bueno aunque el precio podría ser un poco más competitivo. la calidad del servicio justifica la mayoría personally
Substack
Read 168 verified reviews for Substack. See ratings, business responses, and what customers really think.
substack.comSan Francisco, US
media-publishing
Founded: 2010
Employees: 1001-1500
Rating: 1.7/5Based on 168 Reviews
- 5 ★: 3 Reviews
- 4 ★: 1 Reviews
- 3 ★: 1 Reviews
- 2 ★: 0 Reviews
- 1 ★: 0 Reviews
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScoreCustomer reviews for Substack
GhostSnake_proRating: 4/5Verified GhostBug77Rating: 3/5 Ni bien ni mal
más o menos, hay cosas que funcionan bien y otras que no tanto. la media sale en tres estrellas ngl
IceKill2025Rating: 5/5Verified Absolutely love it
Super smooth experience tbh. Had a small issue and support fixed it in like 20 mins ngl!
RageGlitch_gamingRating: 5/5 Best I've tried
been using this for like 6 months now and cant complain. does what it says on the tin personally
NightEagle2023Rating: 5/5 Definately worth it. Been recommending it to everyone i know tbh
About Substack: Reviews
Pros
- Enables direct monetization of written and podcast content through subscriptions.
- Simplifies newsletter creation and distribution without technical expertise.
- Provides audience analytics and payment processing integrated in one platform.
Cons
- Revenue share model can reduce overall earnings for creators.
- Limited customization and branding options for newsletter design.
- Dependence on email delivery may limit discoverability compared to diversified platforms.
Business Description
**What is Substack?** Substack is a platform founded in 2017 and headquartered in San Francisco, designed to enable independent writers and journalists to publish subscription-based newsletters. The company focuses on providing tools for creators who want to build direct relationships with their readers by monetizing content through paid subscriptions. Substack targets writers who seek an alternative to traditional media publishing and want to control their distribution and revenue. It has grown to employ around 1,290 people as of the latest data and serves a global user base of content creators and subscribers. **How does it work?** Substack allows creators to set up email newsletters quickly and easily on its website. Writers can publish free or paid subscription newsletters where subscribers receive content directly via email. Technically, the platform provides hosting, payment processing, and audience management tools, enabling creators to focus on content without managing technical infrastructure. The platform supports various content types such as written posts, podcasts, and community discussions, making it versatile for independent publishing. **Products and services** Substack offers a digital publishing platform tailored for newsletter creation and subscription management. The core service involves tools for writing, distributing, and monetizing newsletters with subscriber payment integration. Creators can choose to offer free content to attract audiences or charge recurring subscription fees. Substack also provides analytics to monitor subscriber engagement and content performance. Its service does not involve traditional media publishing but focuses on empowering individual content creators through direct monetization.
How is the GuardScore calculated?
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.
Learn more about GuardScoresubscription-softwarenewsletter-publishingcontent-monetizationdigital-publishingindependent-writersemail-newsletterscreator-economy
Business activity: Substack
Response rate: 0%
Frequently Asked Questions about Substack
Why is Substack's customer support so unresponsive?
Honestly, a lot of users have complained about Substack's customer service being pretty slow to respond. Many people say they've sent multiple emails without getting any answers, which can be really frustrating if you're dealing with urgent issues.
Is Substack facing profitability issues?
Some users are worried that Substack doesn't have a clear plan to be profitable. They’ve pointed out that relying on 10% of paid subscribers might not be enough to sustain the platform in the long run.
Has anyone experienced spam issues with Substack newsletters?
Yeah, there are quite a few users who’ve reported getting spammy content in their Substack emails, which can be annoying. It seems like dealing with spam filters can be a challenge for some creators and subscribers.
Why do some people think Substack is turning into social media?
A lot of users feel that Substack is shifting away from being just a newsletter platform and adding social media-like features. Some think this move can help with discovery, but others aren't thrilled about it.
What problems have users faced while using Substack?
Some users have shared their frustrations about various platform issues, from technical glitches to difficulties in managing their newsletters. These problems can really impact their overall experience on Substack.
Are there any issues with email delivery on Substack?
Yes, email delivery has been a common concern for some users. They’ve talked about newsletters sometimes not reaching subscribers’ inboxes, which can hurt both engagement and revenue.
