Definately worth it. Been recommending it to everyone i know.
Surfshark
Read 24 published reviews for Surfshark. See ratings, business responses, and signals available on GuardOpinion.
4.3/5Based on 24 Reviews
Customer reviews for Surfshark
NeonDragon007Rating: 5/5Verified BlazeShot1337Rating: 5/5Verified Perfecto
sorprendido para bien, no esperaba tanto y cumplió de sobra con lo prometido
NightNode_liveRating: 2/5Verified Has issues
the downgrading is real. every update seems to make things worse. losing patience with this fr
yemi2021Rating: 5/5Verified Not gonna lie i was skeptical at first but its actually really good. prices are fair too!
VoidBear_hdRating: 5/5Verified Outstanding
works great, no bugs, fast. what more do you want fr.
ShadowDukeXXRating: 3/5 Suficiente
podría mejorar bastante. los básicos están bien pero los detalles fallan demasiado fr
VoidNode500Rating: 5/5Verified 10/10
Excelente servicio, los precios son justos y la calidad es buena. 100% recomendado ngl
jake_frRating: 5/5Verified La verdad que me sorprendió para bien. Pensé que iba a ser como las demás y no, funciona de lujo ngl
GhostBlade420Rating: 5/5Verified No complaints
they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice.
IcePlayer2024Rating: 5/5Verified Best I've tried
genuinely impressed, wasnt expecting much and got blown away. rare these days tbh
Commercial transparency
Public complaints about Surfshark
About
What is Surfshark? Surfshark is a cybersecurity company founded in 2007 and headquartered in Vilnius, Lithuania. It specializes in providing VPN services designed for both individual consumers and businesses. The company operates globally, offering users tools to enhance online security, privacy, and anonymity. Its main focus is on securing internet connections and protecting sensitive data from unauthorized access. How does it work? Surfshark operates by routing users' internet traffic through a network of over 4,500 servers in more than 100 countries. This process encrypts data, masks IP addresses, and helps users maintain anonymity online. The service includes features such as a no-logs policy, RAM-only servers that do not store data physically, and support for an unlimited number of devices. Customers connect via apps available on multiple platforms, which manage the secure tunneling of internet traffic. Products and services Surfshark primarily offers VPN subscription software that enables encrypted internet connections. Its service covers multiple devices simultaneously under one account and includes additional cybersecurity tools to protect against malware and tracking. The product portfolio focuses on privacy features like no-logs, ad and tracker blocking, and cameralock capabilities. The company also provides customer support 24/7, helping users with setup and troubleshooting issues. The offerings suit both consumer privacy needs and business cybersecurity requirements.
Business Activity
Response rate: 0%
Review Sources
- verified: 18
- organic: 6
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Internet-sourced business information
Web Reputation
- Extensive global server network with 4500+ servers
- Supports unlimited devices per subscription
- Strict no-logs policy with RAM-only server infrastructure
- May experience slower speeds on some distant servers
- Occasionally blocked by certain streaming platforms
- Advanced features can be complex for non-technical users
User questions
Why do some users report issues with Surfshark's service?
Some people have experienced service interruptions or connection failures, which can be frustrating. While many users have praised the VPN for its reliability, it seems like there's a subset facing consistent problems that might need better support.
Has anyone had problems with auto-renewal of subscriptions?
Yeah, a few users complained about being auto-renewed without clear notifications. This really upset some folks, especially if they felt they weren't using the service anymore and couldn't get a refund.
Is Surfshark a good option for beginners?
A lot of users think it's a solid starter VPN. It covers the basics pretty well, but some advanced features, like bypassing geo-blocks, have left some users wanting more.
How's the customer service with Surfshark?
Opinions on customer service are mixed. While some people found help when they needed it, others had frustrating experiences and felt their issues weren't resolved in a timely manner.
Do the no-logs policy and RAM-only servers really protect my privacy?
Many users appreciate the no-logs policy, claiming it makes them feel safer online. However, a few folks still wonder about the effectiveness of these features and whether they truly guarantee privacy.
What are the main issues with Surfshark's server performance?
Some users mentioned that while the server network is extensive, certain servers can be slow or not great for streaming. It seems like the performance can vary depending on location and server load.