solid product, would give 5 stars if support was faster. everything else is on point
Swiggy
Read 78 published reviews for Swiggy. See ratings, business responses, and signals available on GuardOpinion.
Website: swiggy.com
Category: food-beverage
City: Bengaluru
Country: IN
Founded: 2013
Employees: 5001-10000
Rating: 4.1/5Based on 78 Reviews
- 5 ★: 42 Reviews
- 4 ★: 16 Reviews
- 3 ★: 12 Reviews
- 2 ★: 5 Reviews
- 1 ★: 3 Reviews
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScoreCustomer reviews for Swiggy
boris_kkRating: 4/5Verified NeonTitan_realRating: 2/5 Me cobraron de más y para pedir el reembolso es un calvario. No vuelvo tbh
ShadowMage_playsRating: 2/5Verified the downgrading is real. every update seems to make things worse. losing patience with this fr
xXLegend88Rating: 5/5Verified Super smooth experience tbh. Had a small issue and support fixed it in like 20 mins ngl!
EliteMage_officialRating: 5/5 the support team actually knows what theyre doing. had my issue resolved in one chat session. rare personally
RageWizard_opRating: 3/5Verified ni bien ni mal. para lo que necesito sirve pero no me entusiasma especialmente
NeonDuke_realRating: 5/5Verified sin palabras, el mejor servicio que he recibido en mucho tiempo. volvería sin dudarlo!
GhostFox777Rating: 2/5Verified used to be good but they keep adding useless features and breaking the ones that worked. classic personally
DarkQueenXXRating: 5/5Verified Best I've tried
genuinely impressed, wasnt expecting much and got blown away. rare these days ngl
XXBomb_hdRating: 2/5Verified Support took 5 days to reply and then just closed my ticket without fixing anything. joke of a company
About Swiggy: Reviews
Pros
- Wide variety of restaurant and quick commerce options available.
- User-friendly app and real-time order tracking feature.
- Fast delivery times supported by optimized logistics.
Cons
- Occasional delays during peak hours.
- Service availability can vary by location.
- Delivery charges may sometimes be high depending on distance.
Business Description
**What is Swiggy?** Swiggy is a technology-driven food delivery and quick commerce company founded in 2013 and based in Bengaluru, India. It operates a digital platform that connects consumers with restaurants and other merchants for ordering food and everyday essentials. The company primarily serves customers in India and employs thousands of people to support its operations. Swiggy’s business focuses on food delivery logistics paired with quick commerce services to meet the demand for convenience. **How does it work?** Swiggy provides a mobile app and website where customers can browse menus from local restaurants or select products from quick commerce partners. After placing an order, the platform processes it and dispatches delivery personnel to pick up and deliver the items to the customer's location. The technology manages order tracking, delivery routing, and payment processing seamlessly within the platform. Swiggy uses real-time data and logistics management to optimize delivery speed and efficiency. **Products and services** Swiggy offers food delivery from a broad network of restaurants covering multiple cuisines and price ranges. Additionally, it provides quick commerce services, enabling customers to order groceries, medicines, and daily essentials with rapid delivery. The platform includes features such as live order tracking, multiple payment options, and customer support. Swiggy’s operations encompass logistics, merchant partnerships, and customer engagement through its app and website.
How is the GuardScore calculated?
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.
Volume · More reviews can make the score more stable, but it remains an informational signal.
Learn more about GuardScorefood-deliveryquick-commercemobile-apponline-orderinglast-mile-deliveryrestaurant-deliverygrocery-deliveryecommerce-logistics
Business activity: Swiggy
Response rate: 0%
Frequently Asked Questions about Swiggy
Why is the food often lukewarm when I order from Swiggy?
A lot of users have noticed that their food arrives lukewarm, which can be super frustrating. It seems like delivery efficiency may take precedence over keeping food hot, and not everyone has had success getting it sorted out with support.
What should I do if my order arrives damaged?
Several users have reported issues like torn packaging and damaged items, such as cookies arriving crushed. If that happens, it's best to report it right away, but keep in mind that resolution can vary.
How responsive is Swiggy's customer service?
Honestly, experiences with Swiggy's customer service are mixed. Some people have had quick resolutions while others find the wait times and responses less satisfactory.
What should I do if my delivery is delayed?
Many users have expressed frustration over delivery delays, especially if they're frequent. If your order is late, it's usually good to contact support, but results may differ depending on the situation.
Can I escalate my complaint if I don't get a response?
Yes, some users have found that tagging Swiggy on social media gets a faster reaction, so it might be worth a shot if you're not getting anywhere through the standard channels.
Is Swiggy worth using despite the complaints?
A lot of people have been using Swiggy for years and still find it convenient, despite some of the issues that pop up. It's all about whether the convenience outweighs the occasional hassle for you.