Awful experience
idk why this has so many positive reviews. must be fake. actual experience was terrible personally
Read 63 published reviews for Talkspace. See ratings, business responses, and signals available on GuardOpinion.
Website: talkspace.com
Category: health-medical
City: New York City
Country: US
Founded: 2002
Employees: 5000+
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScoreidk why this has so many positive reviews. must be fake. actual experience was terrible personally
Pretty good overall, minor issues here and there but nothing dealbreaking. would recommend with caveats fr
lowkey underrated tbh. doesnt get the hype but quality is there. definitely recommend!
en general satisfecho, hay cosas mejorables pero el núcleo del servicio funciona bien fr
consistent experience every time. doesnt always wow but never disappoints either. thats rare fr
complete scam. charged me, no product, no support. had to do a chargeback. avoid at all costs.
genuinely impressed, wasnt expecting much and got blown away. rare these days ngl
Muy contento. Llegó antes de lo esperado y todo en perfectas condiciones personally
they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice.
good experience mostly. UI could be cleaner but functionality is all there.
**What is Talkspace?** Talkspace is an online therapy company founded in 2012 and headquartered in New York City. It connects individuals seeking mental health support with a network of around 5,000 licensed clinicians in various specialties. The service is designed for consumers looking for convenient and accessible therapy options. Talkspace primarily operates in the telehealth industry, focusing on mental health therapy delivered digitally. **How does it work?** Users start by signing up on the Talkspace platform where they fill out an assessment to match them with a suitable licensed therapist. Communication with therapists happens via messaging, audio, and video sessions, allowing flexibility from home or mobile devices. The platform offers plans with or without insurance coverage, aiming to provide affordable therapy. Its digital delivery model reduces geographic and scheduling barriers associated with traditional therapy. **Products and services** Talkspace offers online mental health therapy services including individual and couples therapy. Licensed clinicians provide counseling through text, video, and audio messaging. The platform also includes psychiatry services for medication management. Clients subscribe to therapy plans that provide regular access to licensed therapists digitally. Talkspace's services support mental health improvement without the need for in-person visits, relying on remote communication technology to facilitate therapy sessions.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
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Learn more about GuardScoreResponse rate: 0%
A lot of users have mentioned their therapists taking a long time to respond, sometimes only checking in once a week. This has led to feelings of being unheard and frustrated with the service.
Many users feel that the service doesn't live up to its promises, especially considering the cost. Some have described it as a 'scam' due to poor therapist engagement and lack of support.
Users sign up, fill out an assessment, and are matched with a therapist, but the communication mainly happens via messaging, which not everyone finds effective. A lot of people share that they prefer more interactive sessions, like video calls.
Several users reported unexpected charges after signing up, which made them feel scammed. It's best to read all the fine print and be clear on the costs upfront.
The quality of support varies widely; some users describe their therapists' responses as canned or patronizing. If you're hoping for real engagement, be prepared for mixed experiences.
There are concerns about privacy and data security among users, with some believing client data might be sold or monitored. This has raised red flags for many considering the platform.