10/10
arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery personally
Read 2 published reviews for Ubereats. See ratings, business responses, and signals available on GuardOpinion.
Website: ubereats.com
Category: food-beverage
City: San Francisco
Country: US
Founded: 2011
Employees: 5001-10000
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScorearrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery personally
arrived in 25 mins, food was hot and exactly as ordered. cant ask for more from delivery fr
**What is Uber Eats?** Uber Eats is a food delivery platform founded in 2014 and headquartered in San Francisco, USA. It operates by connecting consumers with a variety of local restaurants through its digital platform. The service targets general consumers looking for convenient meal options from diverse cuisines. With over 9,000 employees, Uber Eats is part of the wider Uber company ecosystem. **How does it work?** Users access Uber Eats via a mobile app or website to browse restaurant menus, place orders, and pay through multiple payment methods. The platform provides real-time order tracking from restaurant preparation to delivery at the customer's doorstep. Uber Eats utilizes a network of delivery drivers who pick up and deliver food orders, facilitating timely service. Its interface integrates restaurant partnerships and promotions to enhance the user experience. **Products and services** Uber Eats offers food delivery services from thousands of restaurants across various cities. The platform supports order placement, payment processing, and delivery logistics through a centralized system. It also provides features such as curated restaurant lists, exclusive deals, and customer support. The service is primarily consumer-focused, aimed at bridging the gap between restaurants and end-users for on-demand meal delivery.
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Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.
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Learn more about GuardScoreResponse rate: 0%
A lot of people complain about getting incomplete orders, where they find half their food missing or the wrong items delivered. It seems like there's a disconnect between the restaurant and the delivery system, and it's super frustrating.
Honestly, many users have had a tough time getting resolutions from customer support. It often feels like they just brush off complaints or don't offer real help.
Some people have reported getting blacklisted after voicing too many complaints about their orders. It's really disheartening because all you're trying to do is get your food right.
From what I've seen, a lot of users said they were denied refunds even when their food was missing. It's been pretty hit or miss with getting any money back for errors.
Many users noticed that their orders can be delayed, sometimes significantly. Issues with delivery drivers and restaurant prep times seem to be the common culprits.
Overall, the reliability of deliveries can vary widely. Some users have great experiences, while others deal with missing items or delays, making it a bit of a gamble depending on your location.