ubisoft connect is... fine. not great, not terrible. games are good though even if launchers annoying personally
Read 85 published reviews for Ubisoft. See ratings, business responses, and signals available on GuardOpinion.
Website: ubisoft.com
Category: gaming
Country: FR
Founded: 1995
Employees: 10,000-19,999
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScoreubisoft connect is... fine. not great, not terrible. games are good though even if launchers annoying personally
steam deck changed my life ngl. but even the desktop client is good. smooth, fast, doesnt eat my ram
banned my account for no reason, lost 300 dollars in games. zero response from support for 3 weeks. criminal
family sharing is actually a banger feature. my whole household plays off one account library and its perfect
constant server issues and support that just sends you automated replies. getting tired of it honestly
me banearon la cuenta sin aviso y perdí todos los juegos. soporte no da respuesta. una vergüenza tbh
servers down AGAIN. third time this month. literally paying for a service that doesnt work half the time
used to be my go-to but the recent changes are just bad. worse UI, more ads, less features. whats happening tbh
llevo años usando esto y nunca me ha fallado. el sistema de reembolso es de lo mejor que he visto
absolute joke. charged me for a game i never downloaded and support refuses to refund. never buying from here again fr
**What is Ubisoft?** Ubisoft is a video game developer and publisher established in 1986 and headquartered in France. It operates globally with a workforce of around 17,000 employees. The company targets consumers who enjoy interactive entertainment and gaming across various platforms including consoles, PC, and mobile devices. Ubisoft is notable for producing popular game franchises and for its role in shaping the gaming industry. **How does it work?** Ubisoft develops and publishes video games through its internal development studios and partnerships. The company uses its expertise in game design, storytelling, and technology to create titles that are distributed worldwide either physically or digitally. Players can access Ubisoft games on multiple gaming platforms, and the company often employs online services for multiplayer and live event features. Ubisoft continuously explores emerging technologies to advance player engagement and game experiences. **Products and services** Ubisoft offers a portfolio of video games spanning various genres such as action, adventure, and shooter. The company produces both single-player and multiplayer games and supports cross-platform play. Its services include digital downloads, game updates, downloadable content (DLC), and online multiplayer connectivity. Ubisoft’s product range accommodates casual to hardcore gamers worldwide, and it often releases new titles alongside expansions and live service content.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.
Volume · More reviews can make the score more stable, but it remains an informational signal.
Learn more about GuardScoreResponse rate: 0%
A lot of users have been frustrated with Ubisoft's customer support, saying it's slow and often unhelpful. Many have reported their issues going unresolved or taking forever to get a response. It's a common complaint among players trying to get help.
If your account is hacked, some users suggest reaching out to Ubisoft's account recovery, but many say they've faced delays or haven’t received help at all. Be sure to provide all the necessary information, like your CD key and proof of purchase, but be prepared for a potentially long wait without resolution.
Unfortunately, many players have experienced their support tickets being ignored or not addressed in a timely manner. It seems to be a widespread issue with users reporting little to no follow-up from customer service.
There's a lot of discussion around Ubisoft's monetization strategies, with people feeling they prioritize profit over quality. Some fans think they aren't making the most of their popular IPs, which adds to the frustration about the company's direction.
Many users have had trouble with account recovery, especially if their email was changed by a hacker. It's recommended to follow the recovery procedure, but be prepared for a slow response from customer service, as that's a common issue.
Some gamers have reported persistent issues with Ubisoft’s online services, including server problems and bugs in multiplayer modes. Many users feel that these technical issues impact the overall enjoyment of their games.