used to be my go-to but the recent changes are just bad. worse UI, more ads, less features. whats happening tbh
Read 2491 verified reviews for Ubisoft. See ratings, business responses, and what customers really think.
ubisoft.comFR
gaming
Founded: 1995
Employees: 10,000-19,999
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScoreused to be my go-to but the recent changes are just bad. worse UI, more ads, less features. whats happening tbh
been on steam for like 10 years now and it just keeps getting better. the summer sales alone justify everything lol
el catálogo de Epic ha mejorado mucho, y los juegos gratis mensuales son un detalle genial para los usuarios
honestly the best gaming platform out there. huge library, decent sales, and my games actually work. what more do you want imo
banned my account for no reason, lost 300 dollars in games. zero response from support for 3 weeks. criminal
buena plataforma, buenos juegos, buenas ofertas. le quitaría una estrella porque algunas funciones no son intuitivas
el soporte es un desastre, llevo semanas con un problema de facturación sin resolver. no pueden ser tan malos imo
en general muy satisfecho, solo le pondría que el soporte tarda un poco en responder, pero el producto en sí es bueno
works great 99% of the time. occasional update breaks something but they fix it fast. overall solid platform
constant server issues and support that just sends you automated replies. getting tired of it honestly
**What is Ubisoft?** Ubisoft is a video game developer and publisher established in 1986 and headquartered in France. It operates globally with a workforce of around 17,000 employees. The company targets consumers who enjoy interactive entertainment and gaming across various platforms including consoles, PC, and mobile devices. Ubisoft is notable for producing popular game franchises and for its role in shaping the gaming industry. **How does it work?** Ubisoft develops and publishes video games through its internal development studios and partnerships. The company uses its expertise in game design, storytelling, and technology to create titles that are distributed worldwide either physically or digitally. Players can access Ubisoft games on multiple gaming platforms, and the company often employs online services for multiplayer and live event features. Ubisoft continuously explores emerging technologies to advance player engagement and game experiences. **Products and services** Ubisoft offers a portfolio of video games spanning various genres such as action, adventure, and shooter. The company produces both single-player and multiplayer games and supports cross-platform play. Its services include digital downloads, game updates, downloadable content (DLC), and online multiplayer connectivity. Ubisoft’s product range accommodates casual to hardcore gamers worldwide, and it often releases new titles alongside expansions and live service content.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.
Learn more about GuardScoreResponse rate: 0%
A lot of users have been frustrated with Ubisoft's customer support, saying it's slow and often unhelpful. Many have reported their issues going unresolved or taking forever to get a response. It's a common complaint among players trying to get help.
If your account is hacked, some users suggest reaching out to Ubisoft's account recovery, but many say they've faced delays or haven’t received help at all. Be sure to provide all the necessary information, like your CD key and proof of purchase, but be prepared for a potentially long wait without resolution.
Unfortunately, many players have experienced their support tickets being ignored or not addressed in a timely manner. It seems to be a widespread issue with users reporting little to no follow-up from customer service.
There's a lot of discussion around Ubisoft's monetization strategies, with people feeling they prioritize profit over quality. Some fans think they aren't making the most of their popular IPs, which adds to the frustration about the company's direction.
Many users have had trouble with account recovery, especially if their email was changed by a hacker. It's recommended to follow the recovery procedure, but be prepared for a slow response from customer service, as that's a common issue.
Some gamers have reported persistent issues with Ubisoft’s online services, including server problems and bugs in multiplayer modes. Many users feel that these technical issues impact the overall enjoyment of their games.