Vinted

Read 20368 verified reviews for Vinted. See ratings, business responses, and what customers really think.

vinted.com

Vilnius, FR

shopping-fashion

Founded: 1999

Employees: 1000-2500

Rating: 1.3/5Based on 20368 Reviews

GuardScore is based on recency, verified reviews, and review volume.

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Customer reviews for Vinted

  1. fernanda_br2024Rating: 5/5Verified

    Top tier

    Honestly one of the best platforms ive used in a while. delivery was fast and no issues at all 👍 imo

  2. RageBomb_ggRating: 4/5

    generally happy with this. the occasional bug is annoying but they fix things quickly.

  3. EliteSpecter_twitchRating: 5/5Verified

    Excelente servicio, los precios son justos y la calidad es buena. 100% recomendado tbh

  4. StormViper_liveRating: 5/5Verified

    Outstanding

    my go-to for this now. tried 4 alternatives and keep coming back. something to be said for that

  5. NeonMage9999Rating: 5/5Verified

    been around for a while so theyve had time to get it right and it shows. polished experience imo

  6. ShadowRogue500Rating: 5/5

    Absolutely love it

    10/10 would recommend to anyone. my whole team uses it now lol imo

  7. IceKill2023Rating: 5/5

    consistent experience every time. doesnt always wow but never disappoints either. thats rare fr

  8. StormShot9999Rating: 3/5Verified

    Más o menos

    ni bien ni mal. para lo que necesito sirve pero no me entusiasma especialmente ngl

  9. IceRogue100Rating: 3/5

    Average

    three stars because its fine but fine isnt good enough for what they charge!

  10. john_ukRating: 5/5Verified

    Top

    Muy contento. Llegó antes de lo esperado y todo en perfectas condiciones imo

About Vinted: Reviews

Pros

  • Wide variety of second-hand fashion items available
  • Secure payment and integrated shipping options
  • Community-driven platform focused on sustainability

Cons

  • Shipping costs and times can vary depending on location
  • Item quality and condition can be inconsistent
  • Limited physical presence may impact customer support responsiveness

Business Description

**What is Vinted?** Vinted is an online marketplace founded in 2008 in Vilnius, Lithuania, that specializes in second-hand clothing, shoes, and accessories. It targets consumers who want to buy or sell pre-owned fashion items primarily across Europe. The company has expanded to operate multiple offices including locations in Amsterdam, Berlin, Hamburg, Kaunas, and Paris. Its team comprises over 2,000 employees dedicated to facilitating sustainable fashion practices. **How does it work?** Vinted allows individual users to create accounts to list their used fashion items for sale on the platform. Buyers can browse, search, and filter through a wide variety of listings, and communicate directly with sellers within the app or website. Vinted supports secure payment methods and offers integrated shipping options to streamline transactions. The platform also fosters a community environment where users share their interests in sustainable and affordable fashion. **Products and services** Vinted provides a peer-to-peer marketplace service for used fashion including clothes, shoes, bags, and accessories. The platform enables users to upload photos and detailed descriptions of items for sale, manage their listings, and handle payments safely through the system. Shipping is integrated, allowing users to choose from various delivery options. Vinted’s service model focuses on sustainability by promoting the reuse and resale of fashion goods rather than new production.

How is the GuardScore calculated?

Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.

Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.

Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.

Learn more about GuardScore
vintage-second-handfashion-apparelaccessories-bagspeer-to-peersecond-hand-fashioneco-friendly-shoppingsecure-paymentsshipping-integration

Review summary for Vinted

Strengths

  • The platform provides a consistently polished and reliable experience.
  • Delivery is fast and the service is generally issue-free.
  • Customer support is attentive and responsive to feedback.

Areas for improvement

  • Users experience occasional bugs and feature functionality issues.
  • Some customers feel the pricing does not match the value.

Business activity: Vinted

Response rate: 0%

Frequently Asked Questions about Vinted

Why is Vinted support so unhelpful?

Honestly, a lot of users say they've had terrible experiences with Vinted's support. Many report that when they encounter issues like fake items or shipping problems, getting a response is super frustrating.

What happens if I get a fake item from a seller on Vinted?

Some people have shared experiences of getting scammed with counterfeit items and feeling abandoned when they reached out for help. Unfortunately, Vinted's support might not be of much help in getting those issues resolved.

Can I remove unfair negative feedback on Vinted?

It seems many users think that getting unfair reviews taken down can be a hassle. If you find yourself facing negative feedback for something out of your control, don't expect Vinted to step in easily, based on what others have said.

Is Vinted a safe platform to sell my items?

From a selling perspective, it can be hassle-free, but there are reports of scams that make it risky, especially for valuable items. Always be cautious and read through seller reviews before making sales.

How does Vinted handle disputes between buyers and sellers?

Honestly, a lot of users are pretty skeptical about Vinted's dispute resolution process. There are claims that getting any sort of help or support in these situations is quite difficult.

Are there many scams on Vinted?

Yep, a good number of users have reported that Vinted has its fair share of scams, both from buyers and sellers. If you're not careful, you might end up losing money, so always take precautions.