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Wallapop

Read 14463 verified reviews for Wallapop. See ratings, business responses, and what customers really think.

wallapop.com

Barcelona, ES

shopping-fashion

Founded: 2013

Employees: 451-500

Rating: 1.3/5Based on 14463 Reviews

GuardScore is based on recency, verified reviews, and review volume.

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Customer reviews for Wallapop

  1. ElitePixel420Rating: 5/5

    Muy buena plataforma, llevo meses usándola y sin problemas. Lo recomiendo

  2. ShadowKill500Rating: 5/5Verified

    been using this for like 6 months now and cant complain. does what it says on the tin!

  3. XXPanda_hdRating: 4/5Verified

    Almost perfect

    4 stars because nothing is perfect but this is close enough. happy customer overall imo

About Wallapop: Reviews

Pros

  • Encourages sustainable shopping with local second-hand sales
  • User-friendly mobile app with easy item listing and browsing
  • Supports peer-to-peer interactions fostering community connections

Cons

  • Quality and condition of items depend on individual sellers
  • Limited buyer/seller protections compared to traditional retailers
  • Marketplace experience varies by geographic area and local user density

Business Description

**What is Wallapop?** Wallapop is a peer-to-peer marketplace founded in 2013 and headquartered in Barcelona, Spain. It focuses on connecting individuals who wish to buy or sell second-hand items within their local communities. The platform targets budget-conscious consumers and sustainability-minded users interested in decluttering or finding unique products at reduced prices. Wallapop operates primarily as a mobile app with a complementary website offering a localized shopping experience. **How does it work?** The platform allows users to create listings of items they want to sell by uploading photos and descriptions through a user-friendly interface. Buyers can browse available items or search for specific products nearby, facilitating transactions within local areas to reduce shipping and environmental impact. Communication between buyers and sellers happens via in-app messaging, enabling negotiation and arrangement of the sale. Wallapop’s technical infrastructure emphasizes geolocation and ease of use to enhance peer-to-peer commerce. **Products and services** Wallapop offers a wide variety of second-hand products including electronics, fashion, home goods, and collectibles. The platform functions as an online marketplace where individuals list items for sale, and buyers can browse or filter search results based on location and category. Sales transactions and negotiations happen directly between users, with Wallapop providing the digital venue and communication tools. This model encourages reuse and reduces waste by enabling local resale of pre-owned goods.

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Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.

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Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.

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peer-to-peersecond-hand-marketplacelocal-marketplacemobile-appsustainable-shoppingused-goodsvintage-second-hand

Business activity: Wallapop

Response rate: 0%

Frequently Asked Questions about Wallapop

Why are there so many complaints about scams on Wallapop?

A lot of users have reported issues with scams or sellers not sending actual products. It appears that the platform can sometimes struggle with managing these types of disputes effectively.

What should I do if I receive a damaged item from Wallapop?

Some users say that opening a dispute through the app can help, but it doesn't guarantee a favorable outcome. Many have shared experiences where they felt Wallapop sided with the seller instead of the buyer.

How reliable is Wallapop’s customer service?

Honestly, many users report frustrating experiences with customer service being unresponsive or slow to act. A few have mentioned quick responses to certain issues, but that seems inconsistent.

Is it easy to use the Wallapop app for listing items?

Most people find the app user-friendly for creating listings. Uploading photos and writing descriptions is generally straightforward, making it easier to sell items quickly.

Have others had issues with the Wallapop chat feature?

Yeah, several users have complained about the chat feature being glitchy or not working as expected. It can be a hassle if you’re trying to negotiate with buyers or sellers.

Do Wallapop transactions usually go smoothly?

While some users have had smooth transactions, many report problems like sellers not delivering items or disputes arising over damaged goods. It's a bit of a mixed bag, depending on who you deal with.

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