Wise

Read 86 published reviews for Wise. See ratings, business responses, and signals available on GuardOpinion.

wise.comfinance-insuranceLondon, USFounded: 19945001-10000
4.1/5Based on 86 Reviews

Customer reviews for Wise

  1. BlazeDuke_fxRating: 5/5

    10/10

    Excelente servicio, los precios son justos y la calidad es buena. 100% recomendado.

  2. ProNode_xdRating: 5/5Verified

    Honestly one of the best platforms ive used in a while. delivery was fast and no issues at all 👍 fr

  3. xXSpecter_ggRating: 5/5

    Todo perfecto, el soporte respondió rápido y me solucionaron el problema en el día

  4. ShadowEagle360Rating: 5/5Verified

    Not gonna lie i was skeptical at first but its actually really good. prices are fair too tbh

  5. NeonAce420Rating: 3/5Verified

    Its ok i guess. does the job but nothing special. a bit pricey for what it is imo

  6. RageKing500Rating: 4/5Verified

    good experience mostly. UI could be cleaner but functionality is all there fr

  7. RageHawk_gamingRating: 5/5Verified

    10/10

    Super smooth experience tbh. Had a small issue and support fixed it in like 20 mins ngl!

  8. matt12Rating: 4/5Verified

    Almost perfect

    4 stars because nothing is perfect but this is close enough. happy customer overall ngl

  9. yemi_mRating: 4/5Verified

    Muy bien

    buen servicio, recomendaría con alguna reserva menor pero lo usaría sin problema imo

  10. ShadowMage2023Rating: 5/5Verified

    La verdad que me sorprendió para bien. Pensé que iba a ser como las demás y no, funciona de lujo personally

Commercial transparency

Public complaints about Wise

About

What is Wise? Wise is a financial technology company founded in 1994 and headquartered in London, United Kingdom. It specializes in offering international money transfer services that aim to reduce the cost and time traditionally associated with cross-border payments. The company serves a broad customer base including individuals and businesses seeking affordable ways to send money abroad. Employing over 8,000 people, Wise has grown to become a notable player in the global remittance and payments industry. How does it work? Wise operates a peer-to-peer money transfer system that allows users to send funds overseas with lower fees compared to conventional banks. Customers initiate transfers on Wise's website or app, specifying the amount and destination currency. Wise then matches currency flows locally in different countries, avoiding costly international bank transfers and currency exchange margins. This technical approach enables it to provide transparent fees and competitive exchange rates, resulting in faster and cheaper transfers for users. Products and services Wise primarily offers international money transfer services for personal and business customers. Its services include currency conversion at real exchange rates and the ability to hold and manage money in multiple currencies through multi-currency accounts. Wise also provides business account features such as batch payments and integration with accounting software. The platform is accessible via web and mobile applications, facilitating easy and tracked payment operations across a wide range of currencies worldwide.

Business Activity

Response rate: 0%

Review Sources

  • verified: 57
  • organic: 29

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  • 5 ★: 45 Reviews
  • 4 ★: 19 Reviews
  • 3 ★: 13 Reviews
  • 2 ★: 4 Reviews
  • 1 ★: 5 Reviews

Internet-sourced business information

Web Reputation

  • Lower fees compared to traditional banks for overseas transfers
  • Fast transaction speeds with transparent pricing
  • Multi-currency accounts supporting global financial management
  • Not suitable for cash transfers or physical branches
  • Limited services beyond international money transfers and currency exchange
  • May require identity verification causing delay for some users

User questions

Why did Wise block my account with my money still in it?

A few users have shared experiences where their accounts were blocked, sometimes holding significant amounts of money. This seems to happen without much explanation, leaving users frustrated and scrambling for support to get their funds back.

Are the transfer times really inconsistent with Wise?

Many users pointed out that while transfers are usually fast, there are times when money can take longer than expected to arrive, especially for larger amounts. It can vary widely depending on the country you're sending to, and delays can be pretty annoying.

Do you have to deposit money before you can use Wise?

Some people have reported being required to deposit a minimum amount to start using the service, which they felt was misleading since Wise markets itself as a 'free' service. It's a good idea to check the latest requirements before signing up.

Is Wise reliable for small transactions?

A lot of users say that Wise works well for smaller transactions, usually handling amounts under $10,000 smoothly and quickly. It's one of their strong suits, so many recommend it for everyday use for sending money abroad.

How is the customer service at Wise?

Some users have expressed disappointment with Wise's customer service, stating that getting timely responses can be challenging. While some had positive interactions, others felt left hanging during issues with their accounts.

Does Wise offer real exchange rates?

Most people agree that Wise provides real exchange rates without hidden markups, which is a huge plus compared to traditional banks. Just be aware that while the rates are fair, some users still mention that fees can add up in certain situations.

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