Best I've tried
Super smooth experience tbh. Had a small issue and support fixed it in like 20 mins ngl
Read 84 published reviews for Zalando. See ratings, business responses, and signals available on GuardOpinion.
Website: zalando.es
Category: e-commerce-retail
City: Berlin
Country: ES
Employees: 10,000-19,999
GuardScore summarizes signals such as recency, review volume, verification signals, response activity and moderation patterns. Paid plans do not increase it.
Learn more about GuardScoreSuper smooth experience tbh. Had a small issue and support fixed it in like 20 mins ngl
absolute garbage. waited 3 weeks for nothing. never again!
Super smooth experience tbh. Had a small issue and support fixed it in like 20 mins ngl fr
Super smooth experience tbh. Had a small issue and support fixed it in like 20 mins ngl personally
buena experiencia, el soporte tardó un poco pero resolvió mi problema correctamente ngl
they actually listen to user feedback. feature i suggested 6 months ago is now in the product. nice ngl
Definately worth it. Been recommending it to everyone i know imo
Muy buena plataforma, llevo meses usándola y sin problemas. Lo recomiendo tbh
Todo perfecto, el soporte respondió rápido y me solucionaron el problema en el día ngl
Not gonna lie i was skeptical at first but its actually really good. prices are fair too imo
**What is Zalando?** Zalando is a Berlin-based e-commerce company founded in 2008 that specializes in fashion and lifestyle products. It serves consumers looking for clothing, footwear, and accessories for women, men, and children. With over 15,000 employees, Zalando is a major player in European online fashion retail. Its business model focuses on providing an extensive product assortment via a digital marketplace. **How does it work?** Zalando operates an online platform that connects customers with fashion brands and products through a user-friendly interface. Customers can browse, order, and pay for items online with options such as fast delivery and free returns to increase convenience. The company integrates inventory from various suppliers and manages order fulfillment logistics, making the shopping experience digital and direct to consumer. Zalando also leverages technology to personalize product recommendations and manage a broad catalog of fashion products. **Products and services** The company offers a wide selection of fashion apparel, including clothing for women, men, and children, footwear, and various fashion accessories. Zalando’s online store provides access to multiple brands and styles, covering casual wear, formal attire, and seasonal fashion trends. The service includes order shipment, customer service related to purchases, and a return policy designed to accommodate consumer needs. It is positioned as a comprehensive online fashion retail platform within the European market.
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Reviews with stronger experience signals may carry more weight in the GuardScore.
Volume · More reviews can make the score more stable, but it remains an informational signal.
Learn more about GuardScoreResponse rate: 0%
A lot of users seem to think Zalando is legit and haven’t had issues in their orders. However, some folks have expressed concerns about customer service and a few even suspected scams related to websites claiming to be Zalando.
Many customers have mentioned that while they appreciate Zalando’s selection, delivery can be hit or miss. Some users specifically pointed out that their items took longer than expected to arrive.
Zalando’s return policy is designed to be flexible, which a lot of users appreciate. Most say it’s pretty easy to return items if needed, but experiences can vary depending on the order.
Feedback on Zalando's customer service is mixed; while some users have had positive experiences, others reported delays and unhelpful responses. It seems the size of the company might play a role in these inconsistencies.
Many users are happy with the sales events on Zalando, often scoring good deals during promotions. However, it’s a good idea to compare prices if you're looking for the best bargains.
Some users reported having trouble with their orders, including issues with the website or receiving incorrect items. Overall, while many have had positive experiences, it’s clear some ran into problems too.