Not gonna lie i was skeptical at first but its actually really good. prices are fair too imo
Zalando
Read 4792 verified reviews for Zalando. See ratings, business responses, and what customers really think.
zalando.esBerlin, ES
e-commerce-retail
Employees: 10,000-19,999
Rating: 1.3/5Based on 4792 Reviews
- 5 ★: 46 Reviews
- 4 ★: 16 Reviews
- 3 ★: 11 Reviews
- 2 ★: 6 Reviews
- 1 ★: 5 Reviews
GuardScore is based on recency, verified reviews, and review volume.
Learn more about GuardScoreCustomer reviews for Zalando
XXHydra420Rating: 5/5 DarkTiger_opRating: 5/5 Best I've tried
Honestly one of the best platforms ive used in a while. delivery was fast and no issues at all 👍.
GhostSpecter666Rating: 5/5Verified Not gonna lie i was skeptical at first but its actually really good. prices are fair too tbh
ProAce_opRating: 4/5Verified Solid experience
solid product, would give 5 stars if support was faster. everything else is on point imo
NeonLord500Rating: 5/5Verified Super smooth experience tbh. Had a small issue and support fixed it in like 20 mins ngl personally
BlazeRavenXxRating: 5/5Verified Top tier
Honestly one of the best platforms ive used in a while. delivery was fast and no issues at all 👍 fr
StormKing100Rating: 4/5 muy bueno aunque el precio podría ser un poco más competitivo. la calidad del servicio justifica la mayoría imo
ShadowEagle_realRating: 5/5Verified Excellent!
the support team actually knows what theyre doing. had my issue resolved in one chat session. rare!
NightBearXxRating: 4/5 Would recommend
good value for money, does what i need. onboarding could be better but im happy now tbh
NeonViper_ytRating: 5/5 Sin dudarlo
llevo tiempo usándolo y nunca me ha fallado. precio justo y servicio de calidad!
About Zalando: Reviews
Pros
- Wide selection of fashion apparel and accessories for all ages and genders
- Fast shipping and free returns improve customer convenience
- Strong presence across multiple European markets with localized sites
Cons
- Customer service can sometimes be slow to resolve issues
- Some reported inconsistencies in product sizing across brands
- Return process may be complicated for international customers
Business Description
**What is Zalando?** Zalando is a Berlin-based e-commerce company founded in 2008 that specializes in fashion and lifestyle products. It serves consumers looking for clothing, footwear, and accessories for women, men, and children. With over 15,000 employees, Zalando is a major player in European online fashion retail. Its business model focuses on providing an extensive product assortment via a digital marketplace. **How does it work?** Zalando operates an online platform that connects customers with fashion brands and products through a user-friendly interface. Customers can browse, order, and pay for items online with options such as fast delivery and free returns to increase convenience. The company integrates inventory from various suppliers and manages order fulfillment logistics, making the shopping experience digital and direct to consumer. Zalando also leverages technology to personalize product recommendations and manage a broad catalog of fashion products. **Products and services** The company offers a wide selection of fashion apparel, including clothing for women, men, and children, footwear, and various fashion accessories. Zalando’s online store provides access to multiple brands and styles, covering casual wear, formal attire, and seasonal fashion trends. The service includes order shipment, customer service related to purchases, and a return policy designed to accommodate consumer needs. It is positioned as a comprehensive online fashion retail platform within the European market.
How is the GuardScore calculated?
Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.
Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.
Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.
Learn more about GuardScorefashion-apparelclothing-underwearshoes-footwearaccessories-bagsonline-storee-commercefast-shippingfree-returns
Business activity: Zalando
Response rate: 0%
Frequently Asked Questions about Zalando
Is Zalando trustworthy?
A lot of users seem to think Zalando is legit and haven’t had issues in their orders. However, some folks have expressed concerns about customer service and a few even suspected scams related to websites claiming to be Zalando.
Why is delivery sometimes slow with Zalando?
Many customers have mentioned that while they appreciate Zalando’s selection, delivery can be hit or miss. Some users specifically pointed out that their items took longer than expected to arrive.
What’s the return policy like with Zalando?
Zalando’s return policy is designed to be flexible, which a lot of users appreciate. Most say it’s pretty easy to return items if needed, but experiences can vary depending on the order.
How does Zalando’s customer service compare to other retailers?
Feedback on Zalando's customer service is mixed; while some users have had positive experiences, others reported delays and unhelpful responses. It seems the size of the company might play a role in these inconsistencies.
Are the sales and discounts on Zalando worth it?
Many users are happy with the sales events on Zalando, often scoring good deals during promotions. However, it’s a good idea to compare prices if you're looking for the best bargains.
Have others had issues ordering from Zalando?
Some users reported having trouble with their orders, including issues with the website or receiving incorrect items. Overall, while many have had positive experiences, it’s clear some ran into problems too.
