decent product but the UI needs work. not terrible not great fr
Zappos
Read 53 published reviews for Zappos. See ratings, business responses, and signals available on GuardOpinion.
4.1/5Based on 53 Reviews
Customer reviews for Zappos
NightFox_playsRating: 3/5Verified ProWolf99Rating: 3/5 Average
Some things work well, others not so much. 3 stars feels about right!
RageHunter420Rating: 4/5Verified generally happy with this. the occasional bug is annoying but they fix things quickly fr
NightQueen2025Rating: 5/5 genuinely impressed, wasnt expecting much and got blown away. rare these days imo
FireBeast_playsRating: 5/5Verified Top tier
Definately worth it. Been recommending it to everyone i know fr
DarkBeast_ytRating: 5/5 Todo perfecto, el soporte respondió rápido y me solucionaron el problema en el día.
NeonBlade_officialRating: 5/5Verified been using this for like 6 months now and cant complain. does what it says on the tin.
andrea_it11Rating: 5/5 been around for a while so theyve had time to get it right and it shows. polished experience fr
EliteHunter_liveRating: 1/5Verified Un desastre
pésimo servicio, me dejaron sin solución durante semanas. no lo recomiendo a nadie ngl
IceBear99Rating: 5/5Verified Absolutely love it
consistent experience every time. doesnt always wow but never disappoints either. thats rare.
Commercial transparency
Public complaints about Zappos
About
What is Zappos? Zappos is an American online retailer established in 1999, based in Las Vegas. It primarily sells shoes, clothing, and accessories to consumers. The company targets individual shoppers looking for a wide variety of footwear and fashion items. In 2009, Zappos was acquired by Amazon but continues to operate with its distinct branding. How does it work? Zappos operates as an e-commerce platform that allows customers to browse and purchase products directly from its website. It offers fast, free shipping options to U.S. customers. The platform supports user accounts for easier purchasing and order tracking. Zappos is known for a vast catalog of footwear brands and fashion styles accessible online. Products and services Zappos offers shoes, boots, heels, and other footwear across many brands and styles. The site also includes clothing and fashion accessories as part of its product mix. Customers can shop for men's, women's, and children's apparel and related accessories. The company emphasizes convenient shipping and returns policies as part of its service offerings.
Business Activity
Response rate: 0%
Review Sources
- verified: 39
- organic: 14
Filter by Rating
- 5 ★: 28 Reviews
- 4 ★: 13 Reviews
- 3 ★: 5 Reviews
- 2 ★: 4 Reviews
- 1 ★: 3 Reviews
Internet-sourced business information
Web Reputation
- Wide selection of footwear and fashion brands available online
- Free and fast shipping options within the U.S.
- User-friendly e-commerce platform with easy order management
- Primarily serves the U.S. market, limited international shipping
- Some customers report occasional sizing inconsistencies
- Returns and exchanges can be slower during peak seasons
User questions
What kind of customer service experience can I expect from Zappos?
Honestly, a lot of users have mixed feelings about Zappos' customer service lately. Some have reported issues like delayed responses and billing complications, which left them frustrated.
Has anyone faced problems with order fulfillment from Zappos?
Yep, a fair number of people have mentioned issues with their orders being canceled or delays in delivery. It seems like there's a trend of orders not being processed smoothly for some shoppers.
Are there any hidden fees when ordering from Zappos?
From what I've gathered, most users haven't pointed out hidden fees, but some have encountered billing issues that might feel sneaky. Always double-check your order summary before clicking 'buy.'
Is Zappos really known for their shipping speed?
Many people love the free shipping, but some have expressed that their orders were delayed, which isn't what everyone expects. It's hit or miss, it seems.
Do Zappos' returns really make shopping easier?
Most shoppers appreciate the return policy, but there are mixed reviews about the execution. A few users found the process smoother than others, so it can vary based on luck.
Why do some reviews say Zappos' customer service has declined?
There's a sentiment among several users that Zappos isn't living up to its reputation for great customer service anymore. Complaints about ambiguous interactions and billing issues seem to be more common now.