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Zappos

Read 675 verified reviews for Zappos. See ratings, business responses, and what customers really think.

zappos.com

Las Vegas, US

shopping-fashion

Founded: 1999

Employees: 1000+

Rating: 1.8/5Based on 675 Reviews

GuardScore is based on recency, verified reviews, and review volume.

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Customer reviews for Zappos

  1. ShadowBeast_officialRating: 3/5Verified

    Ni bien ni mal

    ni bien ni mal. para lo que necesito sirve pero no me entusiasma especialmente

  2. ProSnake_officialRating: 5/5Verified

    lowkey underrated tbh. doesnt get the hype but quality is there. definitely recommend imo

  3. StormFrag_xdRating: 2/5Verified

    Below average

    Support took 5 days to reply and then just closed my ticket without fixing anything. joke of a company personally

  4. claire12Rating: 5/5Verified

    Not gonna lie i was skeptical at first but its actually really good. prices are fair too.

  5. GhostPlayer_officialRating: 5/5Verified

    Excellent!

    consistent experience every time. doesnt always wow but never disappoints either. thats rare imo

  6. RageHunter420Rating: 4/5Verified

    generally happy with this. the occasional bug is annoying but they fix things quickly fr

  7. FireWolf2025Rating: 5/5Verified

    Absolutely love it

    genuinely impressed, wasnt expecting much and got blown away. rare these days!

  8. giulia_esRating: 2/5Verified

    paid for a year subscription and barely use it because half the features dont work properly

  9. NightFox_playsRating: 3/5Verified

    decent product but the UI needs work. not terrible not great fr

  10. andrea_it11Rating: 5/5

    been around for a while so theyve had time to get it right and it shows. polished experience fr

About Zappos: Reviews

Pros

  • Wide selection of footwear and fashion brands available online
  • Free and fast shipping options within the U.S.
  • User-friendly e-commerce platform with easy order management

Cons

  • Primarily serves the U.S. market, limited international shipping
  • Some customers report occasional sizing inconsistencies
  • Returns and exchanges can be slower during peak seasons

Business Description

**What is Zappos?** Zappos is an American online retailer established in 1999, based in Las Vegas. It primarily sells shoes, clothing, and accessories to consumers. The company targets individual shoppers looking for a wide variety of footwear and fashion items. In 2009, Zappos was acquired by Amazon but continues to operate with its distinct branding. **How does it work?** Zappos operates as an e-commerce platform that allows customers to browse and purchase products directly from its website. It offers fast, free shipping options to U.S. customers. The platform supports user accounts for easier purchasing and order tracking. Zappos is known for a vast catalog of footwear brands and fashion styles accessible online. **Products and services** Zappos offers shoes, boots, heels, and other footwear across many brands and styles. The site also includes clothing and fashion accessories as part of its product mix. Customers can shop for men's, women's, and children's apparel and related accessories. The company emphasizes convenient shipping and returns policies as part of its service offerings.

How is the GuardScore calculated?

Recency · Recent reviews carry more weight than older ones, reflecting the current customer experience.

Verified reviews · Only reviews from real, verified customers are counted in the GuardScore.

Volume · The more reviews a business has, the more reliable and stable its GuardScore becomes.

Learn more about GuardScore
online-retailershoes-footwearfashion-apparelfree-shippinge-commerceclothingaccessoriescustomer-service

Business activity: Zappos

Response rate: 0%

Frequently Asked Questions about Zappos

What kind of customer service experience can I expect from Zappos?

Honestly, a lot of users have mixed feelings about Zappos' customer service lately. Some have reported issues like delayed responses and billing complications, which left them frustrated.

Has anyone faced problems with order fulfillment from Zappos?

Yep, a fair number of people have mentioned issues with their orders being canceled or delays in delivery. It seems like there's a trend of orders not being processed smoothly for some shoppers.

Are there any hidden fees when ordering from Zappos?

From what I've gathered, most users haven't pointed out hidden fees, but some have encountered billing issues that might feel sneaky. Always double-check your order summary before clicking 'buy.'

Is Zappos really known for their shipping speed?

Many people love the free shipping, but some have expressed that their orders were delayed, which isn't what everyone expects. It's hit or miss, it seems.

Do Zappos' returns really make shopping easier?

Most shoppers appreciate the return policy, but there are mixed reviews about the execution. A few users found the process smoother than others, so it can vary based on luck.

Why do some reviews say Zappos' customer service has declined?

There's a sentiment among several users that Zappos isn't living up to its reputation for great customer service anymore. Complaints about ambiguous interactions and billing issues seem to be more common now.

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