idk why people rate this so high. laggy, buggy, and customer service is nonexistent imo
Zenmate
Read 84 published reviews for Zenmate. See ratings, business responses, and signals available on GuardOpinion.
4.2/5Based on 84 Reviews
Customer reviews for Zenmate
kofi_officialRating: 2/5Verified VoidKraken_ggRating: 5/5Verified sin palabras, el mejor servicio que he recibido en mucho tiempo. volvería sin dudarlo ngl
mike13Rating: 4/5 generally happy with this. the occasional bug is annoying but they fix things quickly.
juan11Rating: 4/5Verified 4 stars because nothing is perfect but this is close enough. happy customer overall personally
IceSniper_playsRating: 5/5Verified Outstanding
genuinely impressed, wasnt expecting much and got blown away. rare these days
IceKnight_tvRating: 5/5Verified Outstanding
been using this for like 6 months now and cant complain. does what it says on the tin!
ShadowHydra99Rating: 5/5 Outstanding
the support team actually knows what theyre doing. had my issue resolved in one chat session. rare ngl
GhostGlitch_officialRating: 4/5Verified Solid experience
good value for money, does what i need. onboarding could be better but im happy now ngl
StormWizard_twitchRating: 5/5Verified Outstanding
genuinely impressed, wasnt expecting much and got blown away. rare these days.
GhostDuke_liveRating: 3/5Verified Its ok i guess. does the job but nothing special. a bit pricey for what it is ngl
Commercial transparency
Public complaints about Zenmate
About
What is ZenMate? ZenMate is a virtual private network (VPN) service founded in 2009 and based in Berlin, Germany. The company employs a small team of around 4 people. ZenMate targets consumers globally who seek privacy and security while browsing the internet. Its primary focus is on providing users with anonymous and unrestricted internet access. How does it work? ZenMate works by routing users’ internet traffic through encrypted tunnels to secure servers located worldwide. This process hides the users' IP addresses and encrypts their data, helping to protect online privacy and circumvent geo-restrictions or censorship. Users can connect to ZenMate's network via its applications available on multiple devices. The service offers both free and paid subscription options, with differing levels of speed and server access. Products and services ZenMate offers VPN software that enables users to browse anonymously, unblock websites, and secure their connections on public Wi-Fi. The company's service includes features such as encryption, a kill switch, and no-log policies. Both free and premium plans are available, with premium subscriptions offering faster speeds and a broader range of server locations. ZenMate primarily serves individual internet users seeking online privacy and security rather than enterprise clients.
Business Activity
Response rate: 0%
Review Sources
- verified: 65
- organic: 19
Filter by Rating
- 5 ★: 49 Reviews
- 4 ★: 16 Reviews
- 3 ★: 11 Reviews
- 2 ★: 6 Reviews
- 1 ★: 2 Reviews
Internet-sourced business information
Web Reputation
- Provides free VPN option alongside premium plans
- Simple and easy-to-use applications across multiple devices
- Based in Germany with transparent privacy policies
- Small team with limited customer support resources
- Free version may have speed and server location limitations
- Smaller server network compared to larger VPN providers
User questions
Why do some users have privacy concerns with ZenMate?
Some users have expressed doubts about ZenMate's handling of privacy and security, suggesting they don't fully trust the service for sensitive browsing. A few mentioned feeling uneasy about its reliability as a VPN provider.
How is ZenMate's customer service?
Many users have reported that ZenMate's customer service can be hit or miss, with some feeling like their issues got ignored. A few noted that they had trouble getting timely responses or assistance.
What are the speeds like with ZenMate?
Speed seems to be a strong point for ZenMate, with users often praising the connection speeds on the Windows app. However, experiences can vary depending on the server location and the plan you choose.
Is ZenMate trustworthy for web browsing?
Trust in ZenMate seems to be a bit divided; some users rely on it for light usage but warn against using it for anything sensitive, given recent privacy concerns. If you’re looking for complete anonymity, you might want to consider alternatives.
Can ZenMate unblock content like Netflix?
Several users have mentioned that ZenMate can effectively unblock streaming services like Netflix, making it a popular choice among those looking to access geo-restricted content. However, experiences may vary depending on the specific service and server used.
Are there issues with ZenMate's free version?
Some users found that the free version of ZenMate has limited features and slower speeds, which can be frustrating. Many recommend upgrading to a premium plan for a better experience, especially for serious use of the VPN.